Jay W. Kay
Jay W. Kay [1]
Senior Information Technology Leader
Mr. Kay is responsible for the strategic and operational leadership and management and developed of new technology and methodologies enterprise-wide for all GWP Holdings LLC family of companies, Western Peterbilt, Western Truck Parts, Western Truck Center and Equipment and Western Truck Centers locations while leading the IT Team; production operations, services and support, desktop, telecommunications, networks, servers, and data centers. This includes budgetary and financial planning, hiring, staff development & succession planning responsibilities. In addition, he is responsible for defining and implementing the company’s strategic plans and objectives, and ensuring management controls and best practices are shared across all operations. Duties also includes all Facilities Management, Site Facility Maintenance and Facility development.
Throughout Mr. Kay's career he directed IT Organizations building strong, dedicated and loyal IT Organizations. He developed his IT skill sets and experiences working for GWP Holdings, Providence Health & Services, Econet/Univera, Oracle Software, BEA Systems, Harley-Davidson, North American Mortgage/DIME Bancorp, Sutter Health and GTE/Verizon. During his 30 years in IT leadership and more than 39 years in IT his operational, technical, support and project teams have designed and improved every aspect of an IT environment including public and private network services, security, telecommunications, data center design, development and operations, call center architecture, ecommerce systems and services, while supporting both production and development business and corporate environments.
At NAMC, Harley-Davidson, BEA Systems, Econet/Univera, Providence Health & Services and GWP holdings he developed Engineering and IT teams that improved customer service, mean-time-to-repair and increasing mean-time-between-failures for all lines of business. Mr. Kay also implemented improved process and procedures and initiated new methodologies at North American Mortgage/DIME Bancorp that allowed for 100% scheduled network availability for two+ years. At Harley-Davidson, after implementation of common methodologies and ITIL best practices and standards there was not a single failure network failure from 2002 through his departure in December of 2006. At BEA Systems, the new process, procedures and methodologies increased development system availability from 80% to 98% in his first year and by the time of the Oracle buyout they were at five-nines. At Econet/Univera he re-built the entire organization and implemented solutions that provided stability, back-up and redundancy for the first time in company history. In addition, Mr. Kay implemented an MPLS network and reduced annual spend by more than $500,000 and for the first time in 5 budget cycles the Engineering/IT expense budget was favorable. He currently is managing three of the four largest projects at Providence Health & Services managing a combine budget of more than 25 million dollars. While at GWP Holdings he again re-built the IT team that improved customer service, mean-time-to-repair and increasing mean-time-between-failures for all lines of business. During his tenure in improved availability from 80% to 99.99% for both network and systems. In addition, he reduced excessive and unnecessary expenses reducing the annual budget by more than 40% while increasing the capabilities and skill levels of the entire organization.
Mr. Kay's MBA and BA in Business Management are from the University of Oregon. He has also been recognized with the Gear III Awards from Harley-Davidson, the Malcolm Baldridge National Quality Award, and the Presidential BEST Award from GTE/Verizon.
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