John Paul Group
| Privately held company | |
| ISIN | 🆔 |
| Industry | Concierge services |
| Founded 📆 | 2008 |
| Founder 👔 | David Amsellem |
| Headquarters 🏙️ | , |
Area served 🗺️ | Worldwide |
| Members | |
Number of employees | |
| Parent | AccorHotels |
| 🌐 Website | https://www.johnpaul.com/ |
| 📇 Address | |
| 📞 telephone | |
John Paul Group is a concierge services company founded in 2008 by David Amsellem..[1]. Based in London, John Paul has close to 1000 employees[2] located in Paris, San Francisco, Shanghai, Singapore[3], Sydney and other major cities.
John Paul was acquired by the AccorHotels Group in November 2016.[4]
History[edit]
LesConcierges Inc. was created in San Francisco[5] in 1987. In 2008, David Amsellem, a former Supélec student, introduced the concept of the private concierge in companies and created John Paul in Paris.
John Paul merged with LesConcierges in 2015[6].
In 2016, AccorHotels acquired John Paul[4]. Its founder David Amsellem retains a 20% stake in the company and continued to serve as Chief Executive Officer until 2018. In March 2018, Jérôme Richard became Group CEO.[7].
Business[edit]
John Paul provides brands with customized loyalty solutions with services including travel booking, restaurant recommendation and reservation, organization of events, access to cultural and sporting events, and any kind of assistance for customers or employees[8] [9]
Its clients include, among others, VISA, Citroën, Air France[10], L'Oréal, OCBC, Smartronix and Parnasse[11]
Operations[edit]
The company proposes two main service offers:
• Customer loyalty: for companies to create an enduring bond with their clients,
• Employee loyalty: for companies to attract and retain their employees.
References[edit]
- ↑ "Hey, Big Spender, You Want Value?". New York Times. 23 October 2009.
- ↑ "La conciergerie privée de plus en plus prisée". Le Figaro. 30 July 2016.
- ↑ "Accor becomes largest hotel operator in Singapore as John Paul office opens". Hotel Management. 16 June 2017.
- ↑ 4.0 4.1 "AccorHotels finalizes acquisition of John Paul, the world leader in the concierge market". AccorHotels. 16 November 2016.
- ↑ "Company Overview of LesConcierges, Inc". Bloomberg. 10 July 2017.
- ↑ "Conciergerie de luxe: le français John Paul fusionne avec l'américain LesConcierges". Le Point. 21 January 2016.
- ↑ "AccorHotels Acquires Majority Stake in Concierge and Loyalty Provider John Paul". Skift. 17 November 2016.
- ↑ "Think Tank: Acts of Luxury and One-of-a-Kind Concierge Experiences". WWD. 30 January 2018.
- ↑ "Confessions of a Christmas Concierge". Forbes. 2 January 2018.
- ↑ "10 Powerful Examples Of Artificial Intelligence In Use Today". Forbes. 10 January 2017.
- ↑ "Accor buys tech-savvy private concierge and loyalty business". Tnooz. 27 July 2016.
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