KnowledgeDesk
KnowledgeDesk is a software product for IT Help Desks and Customer Service organizations that transforms traditional ticket-centric approaches to managing customer inquiries into a knowledge-centric, data-driven decision-making system. KnowledgeDesk was borne from the Information Technology Information Library (ITIL) practices and Knowledge-Centered Service (KCS) methodology, but applies a unique blend of these two help desk approaches to help organizations more methodically identify and resolve the underlying problems in the organization that are causing customer issues.
References[edit]
This article "KnowledgeDesk" is from Wikipedia. The list of its authors can be seen in its historical and/or the page Edithistory:KnowledgeDesk. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.
