|Founded 📆||September 2008|
|Headquarters 🏙️||770 Chapel Street, 3rd Floor, |
New Haven, Connecticut,
Area served 🗺️
|Ben Berkowitz (CEO)|
Number of employees
SeeClickFix is a digital communications system company founded and based in Downtown New Haven, Connecticut. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as CEO.
SeeClickFix publishes a web tool which allows people to report non-emergency neighborhood issues to local government bodies. The tool has a free mobile app that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords. The tool is also used by 420 cities which pay the company for request management and back office work order services. One hundred eighty city halls publish a white-labeled SeeClickFix app. Examples include Houston and Detroit.
The site allows for anonymity of reporting, which, according to the company, may encourage participation.
SeeClickFix covers more than 25,000 towns and 8,000 neighborhoods, both in the United States and internationally. The system has built its strongest networks in Oakland, California, and Detroit. The site received its 50,000th issue report in August 2010—from Sonora, Mexico. As of 2/24/2021 9,300,000 issues had been reported according to http://dev.seeclickfix.com/v2/issues/#list-issues
By 2012 participating news organizations included The New York Times, the Toronto Star, San Francisco Chronicle, Miami Herald, and Philadelphia Inquirer. News outlets following stories from SeeClickFix have prompted responses from local government. While the company still provides freely available tools for local media, its core business and focus since 2012 has been in serving local governments and their constituents.
- "15 questions with Ben Berkowitz". CNNMoney. Retrieved 2021-02-23.
- Gribskov, Alena. "Entrepreneur Profile: Ben Berkowitz, SeeClickFix". The White Board: Advancing Entrepreneurship in Connecticut.
- "Using GPS To Tag Potholes". NPR.org. Retrieved 2021-02-23.
- Mergel, Ines (2012-01-27). "Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting". Rochester, NY. SSRN 1992968.
- Johnson, Steven (2012-09-22). "Peer Power, from Potholes to Patents". Wall Street Journal. ISSN 0099-9660. Retrieved 2021-02-23.
- "Oakland, CA - Report potholes, graffiti, street light out, and other community issues". SeeClickFix. Retrieved July 16, 2017.
- "Detroit, MI - Report potholes, graffiti, street light out, and other community issues". SeeClickFix. Retrieved July 16, 2017.
- "SeeClickFix celebrates 50G issues reported". 4g-wirelessevolution.tmcnet.com. August 7, 2010. Retrieved July 16, 2017.
- "Get the 311 with SeeClickFix". GovFresh. January 21, 2010. Retrieved July 16, 2017.
- Slotnik, Daniel E. (January 3, 2010). "Newspapers See the Appeal of a Local Web Gadget, SeeClickFix". The New York Times. Retrieved July 16, 2017.
- "MURPHY HIGHLIGHTS NEW HAVEN STARTUP, SEECLICKFIX, AS "MURPHY'S INNOVATOR OF THE MONTH" | U.S. Senator Chris Murphy of Connecticut". www.murphy.senate.gov. Retrieved 2021-02-23.
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