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Bruce Sharpe

2025-09-26T15:15:38Z

Humach: Bruce Sharpe is an American business executive and technology innovator who serves as the Chief Product Officer at Humach. With more than three decades of experience in the customer experience and BPO industries, he is known for his leadership in AI-powered solutions and product development. Over the course of his career, Sharpe has worked with major companies including Ticketmaster and TTEC, and he has authored more than 40 patents, with 33 granted both in the United States and internationally.

{{Infobox person
| name = Bruce Sharpe
| image = Bruce-Sharpe.webp
| caption = Bruce Sharpe, Chief Product Officer at Humach
| occupation = Chief Product Officer
| employer = Humach
| nationality = American
| alma_mater = University of Colorado Denver
}}

'''Bruce Sharpe''' is an American technology and customer experience executive who serves as the Chief Product Officer at ''Humach''. He has more than 30 years of experience in the business process outsourcing (BPO) and customer experience (CX) industries, with roles spanning startups and large enterprises. Sharpe is noted for his work in product development, contact center technology, and innovation.

== Summary ==
Bruce Sharpe leads product strategy and innovation at Humach, focusing on the intersection of human-centered customer service and AI-driven automation. Over his career he has held technical and leadership roles with Fortune 1000 companies and startups, and has been involved in numerous contact center and telecommunications initiatives.

== Career ==
Sharpe’s early career began in telecommunications hardware engineering and evolved into product and contact center technology leadership. He has worked at startups and enterprise firms including Metromedia Long Distance, Red Lion / Doubletree Hotels, Ticketmaster, and TeleTech (TTEC). His roles have covered engineering, architecture, product development, implementation, R&D, and sales support for global enterprise customers.

Notable career activities and achievements include:
* Leading product and technology initiatives at Ticketmaster and TeleTech (TTEC).
* Working on large-scale contact center implementations, including global cloud contact center rollouts and platform migrations.
* Participating in internal enterprise startups and spinouts such as enhansiv and Humanify (while at TeleTech) and esolutions and TM Direct (while at Ticketmaster).
* Hands-on experience with contact center platforms and vendors such as Thrio/Nextiva, Talkdesk, Avaya, Cisco, Genesys, and Aspect.

== Patents and innovation ==
Sharpe has authored numerous patents related to customer engagement systems, contact center technologies, and related product innovations. During his time at TeleTech he authored patents that were filed domestically and internationally; he has also authored patents for other companies and for Humach. His patent work reflects long-term involvement in R&D and product innovation within contact centers and CX technologies.

== Selected projects and partnerships ==
Sharpe has been instrumental in projects involving early VoIP implementations, virtual expert and kiosk-based solutions, and large-scale contact center deployments. He has worked with academic and industry partners on speech analytics and related technologies, and has helped establish technical partnerships with vendors and platform providers. Current and past partners and integrations include ElevenLabs, Deepgram, Nextiva, Talkdesk, AWS partners, IBM, and Anthropic.

== Education ==
* University of Colorado Denver

== Personal life ==
Outside of his professional work, Sharpe enjoys home automation, woodworking, hiking, and weekly family gatherings.

== External links ==
* [https://www.linkedin.com/in/bruceasharpe/ Bruce Sharpe on LinkedIn]
* [https://humach.com/about-us/ Humach — Leadership / Team page]
* [https://www.youtube.com/watch?v=4K73h1un0F4 Deepgram — Humach feature (YouTube)]
* [https://www.pinkfish.ai/blog/humach-scales-bpo-services-10x-faster Pinkfish — Humach feature]
* [https://www.citybiz.co/article/263843/humach-appoints-bruce-sharpe-as-chief-product-officer/ CityBiz — Appointment article]
* [https://www.anthropic.com/customers/humach Anthropic — Humach customer listing]

== References ==
<references />

[[Category:American business executives]]
[[Category:Chief product officers]]
[[Category:Humach]]
[[Category:Living people]]

Bruce Sharpe

2025-09-26T09:28:57Z

{{Infobox person
| name = Bruce Sharpe
| given name =
| surname = Sharpe
| image = Bruce-Sharpe.webp
| caption = Bruce Sharpe, Chief Product Officer at Humach
| occupation = Chief Product Officer
| organization= Humach
| known_for = Customer experience innovation, patents in CX technologies
| nationality = American
}}

'''Bruce Sharpe''' is an American technology executive and innovator, currently serving as the Chief Product Officer (CPO) at '''Humach'''. With more than 30 years of experience in the business process outsourcing (BPO) and customer experience (CX) industries, he is recognized for his leadership in AI-driven solutions, product development, and customer engagement innovation. Sharpe has authored over 40 domestic patents, with 33 awarded both in the United States and internationally.

== Early life and education ==
Details of Sharpe’s early life and education have not been publicly disclosed. However, his professional journey reflects a strong foundation in technology, innovation, and leadership within the customer experience sector.

== Career ==
Sharpe has built a career spanning three decades in the BPO and technology industries, where he has worked with Fortune 1000 companies including '''Ticketmaster''' and '''TTEC'''. His roles have consistently focused on blending technology and human engagement to improve customer interactions and organizational performance.

As Chief Product Officer at Humach, Sharpe leads the company’s product strategy and development, overseeing the creation and innovation of AI-powered customer experience solutions. His leadership emphasizes finding the balance between automation and the human touch, ensuring that Humach’s offerings remain both technologically advanced and customer-centric.

Throughout his career, Sharpe has been known for driving innovation and product transformation. His extensive patent portfolio reflects expertise in areas such as customer engagement systems, process automation, and product design.

== Personal life ==
Outside of his professional responsibilities, Bruce Sharpe enjoys home automation projects, woodworking, and hiking. He also values spending time with family, participating in weekly gatherings that he describes as a grounding part of his life.

== See also ==
* [[Humach]]
* [[Tim Houlne]]
* [[Dan Shields]]

== References ==
* [https://humach.com/about Humach – Leadership Team]
* [https://www.linkedin.com/in/ LINKEDIN Bruce Sharpe on LinkedIn]

[[Category:American business executives]]
[[Category:Chief product officers]]
[[Category:Humach]]
[[Category:Living people]]

Bruce Sharpe

2025-09-26T09:23:21Z

Humach: Created page with "{{Infobox person |name=Sharpe |given name=Bruce |image=Bruce-Sharpe.webp |MainAdvanced=No |OqAdvanced=No |polAdvanced=No |famAdvanced=No }} == Early Life == == Career == == Personal Life == == References =="

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== Early Life ==

== Career ==

== Personal Life ==

== References ==

File:Bruce-Sharpe.webp

2025-09-26T09:11:50Z

Humach:

Dan Shields

2025-09-17T11:34:03Z

Humach: /* References */

{{Infobox person
| name = Dan Shields
| image = Dan-Shields.jpg
| given name = Dan
| website = https://humach.com/about-us/
| linkedin = https://www.linkedin.com/in/shieldspdaniel/
| UrlVideo1 = https://youtu.be/1LlEBqLKENo
}}

'''Dan Shields''' is an American business executive and entrepreneur, currently serving as Chief Financial Officer (CFO) at [[Humach]]. He is recognized for his expertise in corporate strategy, mergers and acquisitions, and fintech innovation, and has played a pivotal role in guiding high-growth companies through complex financial and strategic milestones.

== Early Life and Education ==
Shields earned degrees in **Mathematics and Economics** from **SUNY Potsdam**. While details about his early life are limited, his academic background laid a foundation for his career in finance, technology, and corporate strategy.

== Career ==
Shields began his professional journey in the fintech and technology sectors, developing a reputation for strategic thinking and financial leadership. He co-founded **Markets EQ**, where he served as Chief Financial Officer, helping guide the startup through its growth stages and eventual acquisition. During this time, Shields gained extensive experience in financial planning, mergers and acquisitions, and scaling technology-driven enterprises.

After Markets EQ was acquired, Shields joined **Humach** as CFO, where he oversees financial strategy and operations for the company. In this role, he contributes to major strategic decisions, including AI-driven growth initiatives and corporate development projects. Shields is also actively involved in leadership planning and decision-making processes, helping Humach navigate fast-paced, technology-driven markets.

His work emphasizes not only sound financial management but also the integration of emerging technologies to improve operational efficiency and client services, reflecting a balance between analytics, strategy, and innovation.

== Thought Leadership and Recognition ==
Throughout his career, Shields has been recognized for his contributions to corporate growth and strategic leadership. He has participated in internal and external events, sharing insights on finance, mergers and acquisitions, and scaling startups in the fintech and AI sectors.

== Personal Life ==
Shields maintains a low public profile regarding his personal life. Publicly available information mainly focuses on his professional achievements and contributions to Humach and other organizations.

== External Links ==
* [https://www.linkedin.com/in/shieldspdaniel/ LinkedIn – Dan Shields]
* [https://humach.com/about-us/ Humach – Leadership Team]
* [https://youtu.be/1LlEBqLKENo YouTube – Humach Overview]

== References ==
<references/>
== References ==
<references/>
* [https://humach.com/about-us/ Humach – Leadership Team]
* [https://www.linkedin.com/in/shieldspdaniel/ LinkedIn – Dan Shields]
* [https://youtu.be/1LlEBqLKENo YouTube – Humach Overview]

Dan Shields

2025-09-17T11:32:52Z

Humach: Dan Shields is an American business executive and entrepreneur. He serves as the Chief Financial Officer at Humach, where he oversees financial strategy, corporate development, and growth initiatives. Shields co-founded Markets EQ and has held executive roles in fintech and AI-driven startups, guiding companies through strategic milestones and acquisitions.

File:Dan-Shields.jpg

2025-09-17T11:24:08Z

Humach:

Sean Austin

2025-09-17T11:19:32Z

Humach: Sean Austin is an American entrepreneur and technology executive. He is the Chief AI Officer at Humach, where he oversees the integration of emotional and conversational artificial intelligence into enterprise customer experiences. He co-founded Markets EQ in 2023, which was later acquired by Humach, and has contributed to AI strategies at companies including aptihealth, Spotify, and Klarna.

{{Infobox person
| name = Sean Austin
| given name =
| image = Sean Austin Humach.jpg
| caption = Sean Austin, Chief AI Officer at Humach
| occupation = Technologist, entrepreneur
| title = Chief AI Officer
| employer = Humach
| alma_mater = Rensselaer Polytechnic Institute
| website = https://humach.com/about-us/
| linkedin = https://www.linkedin.com/in/seanpaulaustin/
| urlvideo1 = https://youtu.be/1LlEBqLKENo
| MainAdvanced = No
| OqAdvanced = No
| polAdvanced = No
| famAdvanced = No
}}

'''Sean Austin''' is an American entrepreneur and technology executive. He serves as the Chief AI Officer at [[Humach]], where he leads the integration of emotional and conversational artificial intelligence into enterprise customer experiences. Austin co-founded **Markets EQ** in 2023, which was later acquired by Humach in 2025, and has contributed to AI strategies at companies including **aptihealth**, **Spotify**, and **Klarna**.

== Early life and education ==
Austin earned a degree from **Rensselaer Polytechnic Institute (RPI)**. Details about his early life are not widely publicized.

== Career ==
Austin founded **Helios** in 2017, developing audio intelligence solutions for hedge funds and enterprise clients. In 2023, he co-founded **Markets EQ**, which focused on AI-driven emotional and voice analytics, and was acquired by Humach in 2025.

At Humach, he leads the implementation of **emotional and conversational AI** to improve customer experience. His work emphasizes using machine learning and sound analysis to strengthen human connections within digital and contact center environments.<ref>[https://www.cnbcevents.com/speakers/sean-austin/ CNBC Events – Sean Austin]</ref>

== Thought leadership and recognition ==
Austin has contributed to discussions on emotionally-intelligent AI, including an article in **AI Journal**: [https://aijourn.com/when-ai-cant-feel-the-hidden-cost-of-emotionally-unintelligent-agents-in-the-call-center/ *When AI Can’t Feel*].

He has also been featured in Humach’s Employee Spotlight and marketing campaigns, and participated as a speaker at industry events such as **CNBC Events**.<ref>[https://www.cnbcevents.com/speakers/sean-austin/ CNBC Events – Sean Austin]</ref>

== Personal life ==
Publicly available information about Sean Austin's personal life is limited. He has not publicly disclosed details about his personal relationships, family, or private endeavors. As such, any information regarding his personal life remains unverified and speculative.

== External links ==
* [https://www.linkedin.com/in/seanpaulaustin/ LinkedIn – Sean Austin]
* [https://humach.com/about-us/ Humach – Leadership Team]
* [https://aijourn.com/when-ai-cant-feel-the-hidden-cost-of-emotionally-unintelligent-agents-in-the-call-center/ AI Journal – Guest Article]
* [https://www.cnbcevents.com/speakers/sean-austin/ CNBC Events Spea]()*

File:Sean Austin Humach.jpg

2025-09-17T11:03:01Z

Humach:

Tim Houlne

2025-09-17T10:47:53Z

Humach: Summary Tim M. Houlne is an American business executive known for his leadership in the customer experience and outsourcing industries. He is the co-founder and Chief Executive Officer of Humach, a company that provides customer engagement solutions combining human agents with artificial intelligence. Prior to Humach, Houlne served as the Chief Executive Officer of Working Solutions, where he oversaw the growth of virtual contact center operations. He has been active in business leadership roles

{{Infobox person
| name = Tim Houlne
| image = Tim Houlne Humach.png
| caption = Tim Houlne, CEO of Humach
| birth_name = Tim M. Houlne
| honorific_prefix =
| occupation = Business executive, author
| title = Chief Executive Officer, Humach
| employer = Humach
| website = https://humach.com/about-us/
| linkedin = https://www.linkedin.com/in/timhoulne/
| urlvideo1 = https://youtu.be/1LlEBqLKENo
}}

'''Tim M. Houlne''' is an American business executive, author, and speaker. He is the Chief Executive Officer (CEO) of [[Humach]], a customer experience company that combines human agents with AI-powered technology. Houlne is recognized for his work in the contact center industry, including early advocacy of home-shoring and virtual customer engagement models.<ref name="humach">[https://humach.com/about-us/ Humach – Leadership Team]</ref>

== Early life and education ==
Houlne earned a **BSBA in Management** and **ASBA in Banking & Finance** from Missouri Western State University in 1986. He later completed an **MBA** at the University of Texas at Dallas in 2004, followed by an **International Residency** at École School of Management & Grenoble Graduate School of Business in 2003. In 2019, he attended **Executive Education in Artificial Intelligence** at MIT Sloan and CSAIL.<ref name="linkedin">[https://www.linkedin.com/in/timhoulne/ LinkedIn – Tim Houlne]</ref>

== Career ==
Houlne has over three decades of experience in customer experience, contact centers, and business process services.

* From 2000 to 2015, he was CEO of **Working Solutions**, where he was an early advocate of home-shoring and distributed virtual contact centers.<ref name="working">Working Solutions Leadership Archives</ref>
* He previously held senior leadership roles at **West Corporation**, **GE TechTeam**, and **Connect Services**.
* In 2016, he became CEO of **Humach**, guiding the company through digital transformation, post-pandemic recovery, and the integration of AI into customer service.<ref name="humach"/>

Houlne has also served on the boards of several companies and a charity, reflecting his entrepreneurial background.

== Publications ==
* ''The New World of Work: From the Cube to the Cloud'' (2013, re-released 2022).<ref name="newworld">Amazon: *The New World of Work*</ref>
* ''The Intelligent Workforce'' (Forbes Books, 2024).<ref name="forbesbooks">[https://books.forbes.com/authors/tim-houlne/ Forbes Books – Tim Houlne]</ref>

== Thought leadership and recognition ==
Houlne is a member of the **Forbes Technology Council** and has written on customer experience, technology, and workforce transformation.<ref>[https://www.forbes.com/councils/forbestechcouncil/people/timhoulne/ Forbes Technology Council – Tim Houlne]</ref>

In 2013, he was a finalist for the **Ernst & Young Entrepreneur of the Year Award** (Southwest Area North). He has also been a keynote speaker at the **University of Texas at Dallas** and the **Alliance of Technology and Women** in 2023.

== Personal life ==
Outside of his professional career, Houlne is an avid golfer, traveler, and sports enthusiast.<ref name="linkedin"/> He has also been involved with charitable organizations through his board service, reflecting his interest in community impact and mentorship.<ref name="humach"/>

== References & External links ==
* [https://timhoulne.com Official website]
* [https://humach.com/about-us/ Humach – Leadership Team]
* [https://www.linkedin.com/in/timhoulne/ LinkedIn – Tim Houlne]
* [https://books.forbes.com/authors/tim-houlne/ Forbes Books – Author Page]
* [https://www.forbes.com/councils/forbestechcouncil/people/timhoulne/ Forbes Technology Council Profile]

File:Tim Houlne Humach.png

2025-09-17T10:41:31Z

Humach:

File:Sean Austin.jpg

2025-09-17T10:25:52Z

Humach:

File:Tim Houlne.png

2025-09-17T10:21:16Z

Humach: Humach uploaded a new version of File:Tim Houlne.png

File:Tim Houlne.png

2025-09-17T10:20:51Z

Humach:

User:Humach

2025-09-17T09:11:43Z

Humach: create user page