Aisera
| File:Aisera logo-2.png | |
| Private | |
| ISIN | 🆔 |
| Industry | Enterprise software Artificial intelligence |
| Fate | Acquired by Automation Anywhere |
| Founded 📆 | September 2017 |
| Founder 👔 | |
| Headquarters 🏙️ | Santa Clara, California, U.S. |
Area served 🗺️ | |
Key people | Abhi Maheshwari (CEO) |
| Members | |
Number of employees | |
| 🌐 Website | aisera |
| 📇 Address | |
| 📞 telephone | |
Aisera is an American artificial intelligence (AI) software company that developed agentic AI and self-service AI agents for enterprises such as IT, HR, and customer service.[1] In November 2025, the company was acquired by Automation Anywhere.[2]
History
Aisera was founded in September 2017 by Muddu Sudhakar (who served as its first CEO) and Christos Tryfonas.[3] The company is headquartered in Santa Clara, California.
The company raised $20 million in a 2020 Series B round,[4] $40 million in 2021,[4] and $90 million in a Series D round in 2022, led by Goldman Sachs and Thoma Bravo.[3]
In June 2024, Abhi Maheshwari, then CFO, was appointed interim CEO, replacing Sudhakar. Maheshwari was later confirmed as CEO.[5]
Acquisition
On November 4, 2025, Automation Anywhere announced it had acquired Aisera. Automation Anywhere stated the acquisition was intended to combine its process automation platform with Aisera's conversational AI solutions.[6][7][8][9][buzzword]
Technology
Prior to its acquisition, Aisera's platform was based on agentic AI. It leveraged domain-specific large language models (LLMs) for enterprise functions, primarily ITSM, HR, and Customer Service.[10]
Multi-agent systems were designed to be trained on an organization's internal data to understand context and automate multi-step workflows, such as fulfilling service requests or answering employee policy questions. The system functioned by integrating with existing enterprise software, including ServiceNow, Salesforce, and Workday.[11]
References
- ↑ "Aisera taps generative AI to process customer and employee service requests". SiliconANGLE. 2023-05-03. Retrieved 2025-11-07.
- ↑ "Automation Anywhere Acquires Aisera to Advance the Autonomous Enterprise". Automation Today. 2025-11-04. Retrieved 2025-11-07.
- ↑ 3.0 3.1 Wiggers, Kyle (2022-08-03). "Aisera lands $90M to automate customer service requests with AI". TechCrunch. Retrieved 2025-11-07.
- ↑ 4.0 4.1 Wiggers, Kyle (2021-04-21). "Aisera raises $40M for its workflow automation platform". VentureBeat. Archived from the original on 2024-03-08. Retrieved 2025-11-07. Unknown parameter
|url-status=ignored (help) - ↑ "Leadership Transition: Embracing the Next Chapter of Growth". Aisera. 6 July 2024. Retrieved 2025-11-07.
- ↑ "Automation Anywhere Acquires Aisera". Destination CRM. 2025-11-04. Retrieved 2025-11-07.
- ↑ "Automation Anywhere Buying Aisera To Advance The Autonomous Enterprise Era". Pulse2.com. 2025-11-04. Retrieved 2025-11-07.
- ↑ "Top Worktech News From the Week of November 7th: Updates from Automation Anywhere, Hitachi Vantara, Cognizant, and More". Solutions Review. 2025-11-07. Retrieved 2025-11-07.
- ↑ "Automation Anywhere Acquires Aisera". CRM Magazine. 2025-11-04. Retrieved 2025-11-07.
- ↑ "Aisera taps generative AI to process customer and employee service requests". SiliconANGLE. 2023-05-03. Retrieved 2025-11-07.
- ↑ "Aisera Partner Bio | Workday". ventures.workday.com. Retrieved 2025-11-07.
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