Ambarish Anand
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Ambarish Anand: The IT Maestro and Visionary Leader[edit]
Ambarish Anand stands as a beacon of innovation and leadership in the realm of IT services, digital transformation, and entrepreneurship. With a track record adorned with accolades and achievements, he has not only reshaped industries but also inspired a new generation of leaders.
=== Early Life and Education ===Bold text
Born on the 23rd of October, 1984, in India, Ambarish Anand exhibited a keen interest in technology from a young age. He pursued his passion by earning a Bachelor of Technology degree in Electronics and Communication from MGR Deemed University in 2007, laying the foundation for his illustrious career. He then went on to pursue an Executive Management program at IIM Kolkata in 2012. A rare professional who never ceases to stop learning, he boasts of the most coveted and highly recognized industry certifications like CISSP (Security), PMP (Project Management), AWS/Azure Solutions Architect (Cloud), Docker Associate (DevOps), Prince 2, RPA Developer, Executive program in Data Science, etc.
=== Career Journey ===Bold text
Ambarish Anand's journey is nothing short of extraordinary, marked by his unwavering dedication and visionary approach. As a Senior Service Partner/Program Manager, he has spearheaded multi-million dollar projects across the globe be it South American, European clients, or Middle East clients. His endeavors include 15% YoY profitability for his organization, driving the organization to a staggering 300% business growth in 2 years with strong performance, helping the organization foray into newer markets earning him the title of "Most Prominent IT Service Delivery Leader" by Nationwide in 2023 and "Best Emerging IT Leader" by Bizox in 2023. He is an astute leader having won twice Best People Manager recognition GTPW. Also, for his astounding work of Helping the Organization win a $100 mn contract with Telefonica NOC in 2019, he was awarded Ericsson's Most prestigious "President Award". Refer to the article for this huge win for Ericsson
=== Awards and Recognition ===Bold text
Ambarish Anand's brilliance and contributions have been acknowledged with prestigious awards such as the President Award from Ericsson in 2016, the Ace Award in 2014 and 2017, and the Big Bounty Award for Cyber-Security in 2021. These accolades stand as a testament to his exceptional leadership and impact on the IT landscape. In 2023, he was awarded "Most Prominent Service Delivery Consultant" by Nationwide and "Most Emerging Service Delivery Consultant 2023". This industry award established his reputation in the IT world as a standout. He has also been nominated for CIO global award in the Special category of "Customer and service excellence".
== How He has transformed the way IT Service Delivery is done. == Bold text
1. Focus shift from SLA/KPI to User Experience:
SLA/KPI is just a metric from an IT standpoint to measure its success in doing and delivering the basics right. Ambarish has transitioned the measure from SLA to User Experience metrics:
User experience with the application (Login, Manuouver, Data feed, Submission, Payment, etc) --- Everything is captured end-to-end baselined, and driven. Two key KPIs came out of his initiative to be the business-centric KPIs
a) DEX score- Digital Experience score (User experience, Device experience, Platform experience) b) APDEX Score- Application performance Digital Experience score (Application experience) c) CSAT and NPS ---- Became the focussed deliverable d) DOP- Deliver on Promise: What is promised to the customer is delivered e) Tech spend vs. business growth: Tech spending Business growth Year on Year to track the worth of the technology for business
He has ensured and paved the way to make technology part of the mainstream rather than just an enabler
2. Accountability on Cost Optimization and Savings:
Year on year, Ambarish has delivered a 15% Financial efficiency ( A $100 mn saving contract to $115 next year, $132 next year, and so on). His initiatives and handling of this are pretty professional: Announces the expected savings as Annual goals and delivers it as Annual performance achieved.
a) Drives Automation, In-house process efficiency, Consolidation, Synergies, AI, and Infra optimization are all ways in which he targets this. b) In a way, he has redefined that Cost is equally an accountability of the delivery manager and not just the business.
3. Leadership by making service run in Auto-mode (No Dependency on leaders)
a)His style is unique in here. He ensured he had the right process in place, and the right level of 2nd, 3rd, and 4th range of engineers were developed in the team. The team is not dependent on individuals, each other understands their role and deliverables. The platform is provided to the team to run the show on their own, fail without being judged, improve, and reach the top.
b) He creates a strong team which do not require an SDM to manage, 4 out of 5 projects he has been running on there, his presence is not required now (until any strategic discussions are needed)
4. Acting as a business partner rather than a service delivery manager. Driving the essential services ( Saving millions of rupees)
a) He cut down 80% of the cost by using an AI tool by replacing it with Open source tool without compromising on any features b) Replaced an expensive vendor by creating an Inhouse team cutting down 60% of the price, better control, accountability and ownership c) Technological upgrade, Moving applications from EC2 to Pods saving Infra and support cost, further pod optimization intelligently, Overall i 2 years 40% cost savings
5. Business growth
a) Initially he had a Dispatch and Incident management function with him, NOC was still withthe customer. With strong performance, Data analytics, the top service, he triggered the whole NOC service transition from customer to his company winning a $100 mn contract. b) Strong performance in the Du Dubai Project helped the organization fointoythe in Middle East market. (Read the details) winning the Zain Saudi project as well
=== Author and Investor ===Bold text
Beyond his corporate endeavors, Ambarish Anand is a prolific author, having penned the acclaimed book "Mastering Digital Transformation for Professionals and Enterprises." His book touched the best-selling and most downloaded in the Tech category in the US Market in 72 hours. It talks about Digital transformation both from a professional as well an Enterprise.
For a genuine reader of Wiki who wants to learn and expand his horizon, he has promised to share the download of the book at no cost. This is to promote a genuine reader community of Wikipedia. He can be contacted on his LinkedIn profile. He is also a savvy investor, venturing into real estate and startups, showcasing his acumen in identifying and nurturing promising ventures. He has invested in numerous startups as seed fund thereby promoting genuine ideas and entrepreneurship.
=== Expertise and Values ===Bold text
Ambarish Anand's expertise spans strategic leadership, vendor management, program management, digital transformation, cybersecurity, cloud computing, automation, and more. His commitment to excellence, customer focus, and results-driven approach have yielded remarkable achievements, including 15-20% MTTR reduction YoY, 10% Volume reduction YoY, and 15% Opex reduction YoY.
=== Influence and Legacy ===Bold text
Ambarish Anand's influence extends beyond his professional endeavors. He has been featured in media articles, interviews, and conferences, sharing insights and inspiring others to embrace innovation and transformation. His strategic vision and passion for excellence continue to shape industries and empower future leaders.
Professional Expert Consultancy: He has been associated with multiple platforms where big organizations seek professional consultancy from industry experts to guide them in solving a problem, helping with strategy, etc.
Some of his most significant consulting contributions are:
a) 25% Opex cost reduction or the IT spends for a European client - This included Licensing cost optimization, Hosting charges, Application support spending, and Automation. This accounted for nearly 1 million Euro savings.
b) BOT running cost- From BOT running cost of 15 dollars/hour, he drove it to 8 dollars/hour. Lots of Process streamlining, inefficiency reduction, and Optimization reduced the cost of running the BOT to almost 50%.
c) Penalty charge of 1 million Dollars solved- A major South American company was paying a million dollar penalty due to late payment of invoices. The invoices were delayed due to a higher count of invoices, and the system and the integration were not competent enough to process those invoices to SAP payment fast enough, He led an initiative to overhaul the system without making any changes in the cost to ensure that the processing time was reduced 1/5th and subsequently a million dollar saving for the organization. Read about the Strict Invoice delay policy in Brazil that attracts a 100% penalty.
=== Personal Details ===Bold text
Date of Birth: October 23, 1984 Nationality: Indian
References[edit]
The Startup Story: https://thestartupstory.co.in/index.php/2023/07/31/unveiling-the-trailblazer-ambarish-anand-a-visionary-leader-in-it-service-delivery/
Linkedin Profile: https://www.linkedin.com/in/ambarishanand/
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