babelforce
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| Private | |
| ISIN | 🆔 |
| Industry | |
| Founded 📆 | 2013 in Berlin, Germany |
| Founders 👔 | |
| Headquarters 🏙️ | , Berlin , Germany |
Area served 🗺️ | |
Key people | |
| Members | |
Number of employees | |
| 🌐 Website | babelforce |
| 📇 Address | |
| 📞 telephone | |
babelforce is a contact center automation platform. It allows non-developers to build customer journeys using no-code tools. The platform is developed by babelforce GmbH, a Berlin-based contact center software company.
History[edit]
babelforce was founded in 2013 by Pierce Buckley, Timo Friedl, and Christian Förster. Buckley had previously worked in the customer experience industry, having taken a job in 2001 as a Machine Learning Mathematician working on speech synthesis and Natural-language understanding algorithms.
On February 27 2019, babelforce announced the completion of its first venture funding round. babelforce secured backing from EnBW New Ventures and IBB Ventures, with the aim of expanding the customer base and further developing its no-code automation platform.
By December 07 2022, babelforce had secured €4 million in its Series A round with EnBW New Ventures and IBB Ventures as the lead investors.[1][2][3] They were joined by new investor Hannover Digital Investments, part of HDI Group. babelforce’s customer base at this time included businesses such as Marley Spoon, VidaXL, Emesa, Homeday, and EnBW.
Ecosystem[edit]
babelforce integrates with various enterprise software packages. Its integration Zendesk allows customer service staff to make phone calls and view call information within Zendesk.[4] babelforce also integrates with Salesforce Service cloud, adding similar telephony functionality to the Customer relationship management (CRM).[5] In 2022 babelforce released a new integration with CRM platform Kustomer.[6]
Product[edit]
babelforce has incorporated conversational AI into its platform to allow the automation of telephone-based customer service interactions.[7] In this scenario, the caller verbally answers questions instead of pressing numerical keys.
Call center managers can use babelforce to automate user journeys and agent workflows with a no-code automation builder.
References[edit]
- ↑ https://startups.eithealth.eu/companies/babelforce
- ↑ "Vier Millionen Euro eingesammelt: Berliner Softwareschmiede Babelforce setzt auf Geschäftskunden". Der Tagesspiegel Online – via Tagesspiegel.
- ↑ "4 Millionen Euro für schnellen, kostengünstigen und flexiblen Kundenservice". www.ibbventures.de.
- ↑ "babelConnect App Integration with Zendesk Support". www.zendesk.com.
- ↑ Mitchell, Charlie (March 20, 2023). "Considering Salesforce for CCaaS? Here's How to Ease Your Voice Concerns". CX Today.
- ↑ Mitchell, Charlie (January 6, 2022). "babelforce and Kustomer Partner to End Omni-Channel Woes". CX Today.
- ↑ Mitchell, Charlie (March 29, 2023). "Automate the First 45 Seconds of Every Customer Conversation With AI". CX Today.
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