Businessolver

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Founded in 1998 in West Des Moines, Iowa, Businessolver is a SaaS-based benefits administration technology provider. The company is privately held and headquartered in West Des Moines, Iowa.

History

Businessolver was founded in 1998 by Jon Shanahan and Sean McMurray. Since 1998, Businessolver has delivered benefits technology and services.

In October 2022, Businessolver acquired Workterra, a benefits administration and compliance platform with a diverse client base. This cloud-based application provides automated integration to carrier and payroll systems.

In February 2024, Businessolver added to its compliance solutions through the acquisition of Capstone Group, an employee benefits compliance firm.

In July 2025, Businessolver expanded its global footprint through acquisition of ProView Global, a dedicated Pinoy workforce with deep expertise in benefits administration. This move expands Businessolver’s 24/7 back-end and administrative support capabilities.

Leadership

The leadership team includes executives overseeing product, client services, operations, and technology. Jon Shanahan founded Businessolver in 1998 and has served as the CEO/President throughout the organization’s history, Derrick Barker serves as Chief Financial Officer, Jeff Mortland serves as Chief Sales Officer, George Lo serves as Chief Technology Officer, Rae Shanahan serves as Chief Strategy Officer, Allison Wallace serves as Chief Legal Officer, Don Smith serves as Chief Delivery Officer, Marcy Klipfel serves as Chief Engagement Officer, and Carey Mckenzie serves as Chief Client Officer.

Recognition

Businessolver consistently receives ongoing national recognition for its innovation, culture, and technology. In 2025, Businessolver’s recognition included Forbes Best Midsize Employer (fourth consecutive year); Business Intelligence Group Award - AI Excellence, Outstanding Organization; and HR Tech Awards Finalist - Best Comprehensive Solution, Total Rewards and Employee Wellbeing.

Also in 2025, Businessolver earned recognition across six active Forbes lists, including a #15 ranking on America’s Best Midsize Employers, #35 on America’s Best Employers for Women, America’s Dream Employers, Best Employers for Tech Workers, Best Employers for New Grads, and Best Employers for Diversity.

Sponsorships

Businessolver began strategic sports sponsorships in 2024 to expand brand recognition, demonstrate a commitment to innovation, diversity and inclusion and foster community engagement. They sponsor the Alpine Academy and Rac(H)er programs which align with Businessolver’s values of diversity, inclusivity and empathy. In addition, this partnership emphasizes community outreach through supporting youth in educational programs, STEM initiatives and other mentorships. This multi-year partnership features Businessolver branding on vehicles and drivers’ racing suits and team kits across Alpine’s F1, Endurance, and Sim Racing teams.

Businessolver’s sponsorship of TGL similarly aligns with their focus on innovation and tech-infused solutions. Businessolver was named the “Official HR Technology” of TGL, which is broadcast on ESPN and ESPN+ in the U.S., and globally via JTBC/Phoenix Sports International. Integrating Businessolver’s technology solutions with TGL’s technology-focused approach to golf provides a unique opportunity to reach diverse audiences and reinforce brand messaging to drive change through empathetic technology. TGL's season runs January through March, with six teams of PGA TOUR professionals.

Products and Services

First released in 2000, Businessolver’s primary product is Benefitsolver, a software-as-a-service (SaaS) platform that employers use to manage employee benefits. The platform supports functions such as enrollment and eligibility, retiree administration, COBRA and direct billing, billing and financial reporting, verification services, reporting and analytics, payroll management, communication and fulfillment, and consumer-directed health care administration. Their AI tool is called Sofia, a virtual assistant available via phone and chat 24/7. In 2025, Businessolver announced major enhancements to Sofia’s agentic AI framework, introducing new capabilities designed to support employees, empower call‑center advocates, and provide HR leaders with real‑time insights.

In 2020, Businessolver launched MyChoice Accounts (consumer-directed healthcare accounts including HSAs, FSAs and HRAs) as an integrated offering within Benefitsolver. In 2025, they announced the ability to provide that service on a standalone basis.

Empathy and Benefits Insights Reports

Since 2015, Businessolver has studied the evolution of empathy in the workplace and its corresponding overall benefits and ROI for organizations, compiling empathy and benefits insights reports; in fact, the 10th annual State of Workplace Empathy report estimates up to $180 billion loss in annual revenue associated with attrition, toxicity and disengagement in the organizations. With 27% of employees viewing their organizations as “unsympathetic”, the report predicts they are 1.5 times more likely to change jobs in the next six months. Also, 94% of employees see flexible work options as a top example for employers to demonstrate empathy, providing autonomy to their employees as they care for their wellbeing.

For the past decade, the report has surveyed 26,000+ employees, HR professionals, and CEOs about their views on various workplace issues, and the latest report indicated that workplace empathy is increasing, which 63% of employees reporting that employers are more inclined to adopt empathetic workplace policies to better reflect their employees’ needs. The report’s goal is to emphasize the importance of transparency, flexibility, employee benefits, and accountability as empathetic keys to employee engagement and retention.

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