CitySprint

CitySprint
Type	Limited
ISIN	🆔
Industry	Logistics and Supply Chain
Founded 📆	2001
Founder 👔	Ian Lewis; Andrew Bernard
Headquarters 🏙️	, London, United Kingdom
Area served 🗺️	United Kingdom, Worldwide
Key people	David Burtenshaw Chairman; Patrick Gallagher, Group CEO; Gerard Keenan, Group CFO
Services	Same day courier; UK overnight courier; International delivery; Logistics
Members
Number of employees
🌐 Website	https://www.citysprint.co.uk
📇 Address
📞 telephone
	;

CitySprint^[1] is a UK logistics company providing same day courier and logistics services, parcel delivery, UK overnight delivery, and international courier services. Originally founded in 2001 by Ian Lewis and Andrew Bernard^[2], the company delivers in the United Kingdom and Worldwide. These services include dynamic delivery timeslots through retail brand On the dot, specialist healthcare services, in-boot delivery, a technical courier service, and a print and mail service.

CitySprint has a wholly-owned network of over 40 service centres and over 5,000 self-employed couriers across the UK and customers across most sectors including retail, healthcare, manufacturing and professional services. As CitySprint is a delivery brand, it has direct competition with other similar companies such as Rico Logistics, TNT Express, as well as delivery companies such as Addison Lee. Today, CitySprint (under the CitySprint Group) sits alongside a range of brands such as Transworld, CitySprint Health, CitySprint Office and On the dot.

History[edit]

CitySprint was founded by Ian Lewis and Andrew Bernard in 2001 as a same day courier company.

Job booking, scheduling and courier tracking has been on CitySprint’s own operating platform CityTrak since 2003.^[3] Later on, in 2009, CitySprint launched an industry first real-time GPS tracking of the courier, allowing customers to track their deliveries whilst the courier is en route. In the same year, with the use of MetaPack delivery management software, CitySprint helped ASOS.com go live with their same day delivery service to those living within the M25 and surrounding areas as well a 50 mile radius of their warehouse in Hemel Hempstead.^[4]

In 2010, the then newly appointed CEO Patrick Gallagher, negotiated a successful management buyout of CitySprint, with private equity group Dunedin^[5] and in 2016, LDC also joined as an investor.^[6]^[7] Patrick Gallagher has since been awarded UK EY Entrepreneur of the Year and Dealmaker of the Year, both in 2014.^[8] In 2009, CitySprint Healthcare (now known as CitySprint Health) was also launched as a separate brand, specialising in delivery services to the medical and pharmaceutical industries.^[9]

David Burtenshaw was appointed as CitySprint’s chairman in 2011.^[10] CitySprint then rebranded to include the ‘We deliver’ tagline in 2012.^[11] CitySprint were also in high demand during the London 2012 Olympics, adopting different ways of ensuring deliveries arrived on time during the event.^[12]

The CitySprint In-night service launched in 2013.^[13] Aimed at organisations with a mobile workforce, CitySprint In-night collects all items (such as stock, parts or equipment) that the workforce will need for the next day and delivers them overnight, to a safe location of the customer’s choice.

QuikQuote, CitySprint’s online credit card platform was launched in 2013. The CitySprint ‘MyCourier’ app was also launched that year which broadens access to same day services across mobile and online apps.^[14]

The On the dot brand was launched in 2015^[15]^[16]. It is a one, two and four hour delivery slot service built on a market-leading technology platform that allows retailers to dynamically display timeslot availability to their customers. It is available across the UK. In the same year, Wickes partnered with CitySprint-owned On the dot and allowed for Wickes to offer one-hour timeslot delivery for over 7,000 products.^[17] MatchesFashion.com also introduced a 90 minute delivery and returns service for customers within the M25 in 2016, also in partnership with On the dot^[18]. ASOS partnered with On the dot in 2017 to launch ASOS Instant, allowing shoppers to receive deliveries the same day if purchased before 10am.

LastMileLink Technologies, CitySprint’s technology incubator, was created in 2016 to develop innovative, next generation software to overcome traditional last mile delivery challenges. In July 2017, LastMileLink Technologies announced the development of the CitySprint courier app for self-employed couriers that work with CitySprint. In May 2018, LastMileLink Technologies merged with its sister brand, On the dot.

Brands[edit]

There are numerous brands underneath the CitySprint Group. These include CitySprint, CitySprint Health, CitySprint Office, Transworld, and On the dot.

Acquisitions[edit]

CitySprint has acquired numerous companies to add to the Group. Dunedin was involved in 22 of these acquisitions in the six year period between 2010 and 2016 when they were the main private equity partner. This support allowed CitySprint to grow and become the UK’s largest same day courier business.^[19]^[20]^[21]^[22]^[23]

Company	Year acquired by CitySprint
Express Couriers ^[24]	2017
Grasshopper Couriers ^[25]	2017
Transworld Couriers ^[26]	2017
Peps Couriers	2016
Thamesline Couriers	2016
ASAP International ^[27]	2016
Courier Co-operative ^[28]	2016
PCM Print	2016
Excel Couriers ^[29]	2016
CJ Logistics ^[30]	2015
Crisis Couriers	2015
World Wide Logistics & Distribution	2015
Bexley Couriers	2015
Sky Blue Couriers	2014
CYC ^[31]	2014
Letchworth Couriers	2014
Network Logistics	2014
The Courier Service ^[32]	2013
Road Runners	2013
Bullit Couriers	2013
DASH-IT Couriers	2013
UK Express	2013
Sameday UK	2013
Medical Services Limited	2012
Scarlett Couriers	2012
Eagle Express Couriers	2012
Dispatch UK	2011
Mainlink Courier Services	2011
Post Haste	2010

Press and sponsorship[edit]

London Olympics, 2012[edit]

During the 2012 London Olympics, CitySprint hired rollerbladers and joggers to help with the restrictions in traffic, parking and vehicle access around London. They also increased their motorbike and bicycle fleet as a contingency plan due to transport disruption. The Games, which ran from 27 July to 9 September, had a 109 mile Olympic network route which affected transport in London. Customers were also offered extended opening times at CitySprint service centres for collecting items.

Easter Eggs, 2016[edit]

In 2016, Easter eggs were collected as part of an initiative across 40 CitySprint service centres nationwide aiming to share a ‘mountain’ of eggs to local charities. The Norwich CitySprint found themselves inundated with over 2,000 Easter eggs to deliver and CitySprint collected over 10,000 eggs in total, all of which were donated to charities across the country.^[33]

Ashley Sutton Sponsorship[edit]

In 2017, CitySprint sponsored British racing driver Ashley Sutton during his second year in the British Touring Car Championship.^[34] In October 2017, Ashley came first in the table to win the championship.

Awards and accreditations[edit]

Awards[edit]

CitySprint has won numerous over the years.

Award won	Awards Body	Year
Supply Chain / Logistics Technology of the Year - Finalist	BusinessGreen Technology Awards	2018
Transport Technology of the Year - Finalist	BusinessGreen Technology Awards	2018
Sustainability and Environment Award	SHD Logistics Awards	2018
Most Improved Complaint Handling - Silver Winner	UK Complaints Handling Awards	2018
Best use of Innovation (On the dot)	Delivery Excellence Awards	2018
Listed on the Millennial 20/20 Retail Tech Top 50 (On the dot)	Millennial 20/20	2018
Delivery Initiative of the Year (On the dot)	Retail Systems Awards	2017
Best Customer Experience (On the dot)	Delivery Excellence Awards	2017
Sourcing and Procurement	Supply Chain Awards	2016
The Sunday Times Top Track 250: CitySprint were ranked 186	The Sunday Times Top Track 250	2016
Private-Equity Backed FD of the Year	FD’s Excellence Awards 2015	2015
Entrepreneur of the Year Award	Ernst & Young Awards	2014
Dealmaker of the Year Award	M&A Awards	2014
Deliver Change Diamond Award	London Change Awards	2014
DHL Fulfilment of the Year Award	The Hermes & Retail Week Supply Chain Awards	2013
Supply Chain Awards Finalist	The Hermes and Retail Week Supply Chain Awards	2012
European Call Centre and Customer Service Awards Finalist	ICMI Awards	2012
Winner for Best Innovation	Best Business Awards	2011
Overall Winner Reduction: Value Award	MITIES Awards	2011
Highly Commended: Logistics and Distribution Award	The European Supply Chain Excellence Awards	2010
Highly Commended: Supply Chain Partnership Award	IFW Awards	2010
Award for Excellence: Road Risk Manager of the Year	Fleet Safety Forum Awards	2010
Environmental Improvement Awards	The European Supply Chain Excellence Awards	2008
Corporate Social Responsibility Award	UK Mail Awards	2007
Capital Fleet of the Year Award	Transport for London Private Sector - Green Fleet Awards	2007
Environment Award	IFW Awards	2007
Award for Excellence	Fleet Safety Forum Awards	2006

Accreditations[edit]

CitySprint has also received numerous accreditations towards their becoming an environmentally friendly company.^[35] These include:

ISO 14001:2004
ISO 9001:2008
ISO 27001:2013
FACT Certificate of accreditation
Waste Carriers License
Animals Transport License
Animal By-product License
FORS (Fleet Operator Recognition Scheme) bronze standard

Environmental practices[edit]

CitySprint’s service centres have been running on zero-carbon energy since 2010. In 2018, CitySprint announced the addition of 50 cargo bikes to their fleet to reduce the need for vans, and also introduced the first Hydrogen van used for deliveries, which only emits water. These zero-emission vehicles joined CitySprint’s existing courier pushbike fleet which is the largest in London.

References[edit]

This article "CitySprint" is from Wikipedia. The list of its authors can be seen in its historical and/or the page Edithistory:CitySprint. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.

This page exists already on Wikipedia.

[1] ttps://www.citysprint.co.uk/about-us

[2] CitySprint Management Team

[3] ttps://www.citysprint.co.uk/track

[4] ASOS Launch Same Day Delivery

[5] Same day courier service delivers nears three-fold return for Dunedin

[6] Taxpayer-Backed LDC Races Off With CitySprint

[7] Lloyds' private equity arm backs £175m delivery firm CitySprint

[8] CitySprint's Patrick Gallagher named Dealmaker of the Year at M&A Awards

[9] ttp://www.businessandindustrytoday.co.uk/citysprint-healthcare/

[10] CitySprint confirms Burtenshaw as new chairman

[11] UK courier firm CitySprint rebrands with “We deliver” tagline

[12] Rollerbladers and joggers to join CitySprint’s Olympics courier fleet

[13] CitySprint diversifies into overnight, secure deliveries with acquisition

[14] CitySprint broadens access to same-day services with smartphone, online apps

[15] CitySprint launches On the dot to bring ultra-convenience to the delivery experience

[16] CitySprint launches B2C service offering one-hour delivery window

[17] ttps://www.retailgazette.co.uk/blog/2016/10/wickes-announce-one-hour-delivery-service-for-over-7000-products/

[18] CitySprint’s On the dot launches new suite of retail options

[19] ttp://www.telegraph.co.uk/finance/newsbysector/banksandfinance/privateequity/10193609/Dunedin-bucks-investment-trend-with-new-300m-fund.html

[20] ttp://www.fleetnews.co.uk/news/2011/12/21/addison-lee-and-citysprint-expand-fleets-with-lewis-day-acquisition/41918/

[21] ttps://www.insidermedia.com/insider/central-and-east/120121-citysprint-strengthens-group-big-acquisition

[22] ttps://www.insidermedia.com/insider/midlands/137673-

[23] ttp://www.logisticsmanager.com/citysprint-buys-bexley-couriers/

[24] ttps://www.citysprint.co.uk/express-couriers

[25] ttps://www.citysprint.co.uk/grasshopper-couriers

[26] ttps://www.citysprint.co.uk/transworld

[27] ttps://www.citysprint.co.uk/asap

[28] ttps://www.citysprint.co.uk/coop

[29] ttps://www.citysprint.co.uk/excel

[30] ttps://www.citysprint.co.uk/cjs

[31] ttps://www.citysprint.co.uk/cyc

[32] ttps://www.citysprint.co.uk/the-courier-service

[33] ttp://www.edp24.co.uk/news/crime/over-2-000-easter-eggs-donated-to-norwich-courier-service-after-burglary-1-4470231

[34] ttps://www.citysprint.co.uk/news/april-2017/ashley-sutton-sponsorship

[35] ttps://www.citysprint.co.uk/about-us/awards-and-accreditations/

[1]

[2]

[3]

[4]

[5]

[6]

[7]

[8]

[9]

[10]

[11]

[12]

[13]

[14]

[15]

[16]

[17]

[18]

[19]

[20]

[21]

[22]

[23]

[24]

[25]

[26]

[27]

[28]

[29]

[30]

[31]

[32]

[33]

[34]

[35]