Civil Aviation Passenger Service Evaluation
| ISIN | 🆔 |
|---|---|
| Industry | Civil Aviation Passenger Service Data |
| Founded 📆 | 2012 |
| Founder 👔 | |
| Headquarters 🏙️ | Hefei, Anhui, China |
Area served 🗺️ | |
| Members | |
Number of employees | |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
CAPSE (Civil Aviation Passenger Service Evaluation)(Chinese: 民航旅客服务测评) is a third-party civil aviation service evaluation institution, headquartered in Hefei, Anhui Province, People’s Republic of China.
CAPSE's products and services include civil aviation passenger service evaluation reports and industry solutions.[1][2][3]Apart from these services, CAPSE has successfully held annual CAPSE Aviation Services Awards, and presents awards to Chinese airports and airlines that it considers noteworthy in their performance.[4][5]In 2018, CAPSE presented the China Travel Awards to major global airlines at the 2018 Aviation Festival.[6]
History[edit]
CAPSE was founded as a third-party civil aviation service evaluation institution in 2012 in Hefei, Anhui, China.[6]
Data Source[edit]
CAPSE uses the following source to obtain real passenger reviews and related data:
Products and Services[edit]
CAPSE Service Evaluation Reports[edit]
CAPSE Service Evaluation Reports for airlines and airports on such key performance indicators as in-flight services, cabin staff, security check, baggage services, ground services, irregular flight services, and several other elements of air travel.[9][10]CAPSE takes questionnaire surveys from air travelers to measure passenger satisfaction.[11][12][13]
Industry Solutions[edit]
CAPSE provides civil aviation services solutions to air businesses. As of July 2018, there are around 80% airlines and airports in China have adopted CAPSE's indexes, and over 40 enterprises have applied the data analysis reports and service solutions.[6][14]
References[edit]
- ↑ "About Us". CAPSE. Retrieved 4 July 2018.
- ↑ "CAPSE: Civil Aviation Passenger Service Evaluation Report for 2016 - Airlines". ChinaAviationDaily. 13 April 2017. Retrieved 4 July 2018.
- ↑ "China's Top 5 Airports With Best Services In Q3 2015". Shanghai Airport Authority. 13 October 2015. Retrieved 4 July 2018.
- ↑ "Xiamen Airlines Received Six CAPSE Awards for 'Best Airline' 5th Consecutive Year". AirlinePros. 17 May 2018. Retrieved 4 July 2018.
- ↑ "海南航空荣膺CAPSE"2017年度最佳航空公司"奖项". 海南航空. 12 April 2018. Retrieved 4 July 2018.
- ↑ 6.0 6.1 6.2 "CAPSE Announces the China Travel Awards in UK". Yahoo!. 7 September 2018. Retrieved 18 November 2018.
- ↑ "拥有八千万用户后 飞常准还想告诉你如何选飞机". 21财经. 3 June 2016. Retrieved 4 July 2018.
- ↑ "China's Top 5 Airports for Best Services in Q3". ChinaAviationDaily. 16 November 2016. Retrieved 4 July 2018.
- ↑ "四川航空获评"中国服务示范企业"". 民航资源网. 12 September 2018. Retrieved 18 September 2018.
- ↑ "《2016民航服务测评报告》揭晓 多家航企上榜". 网易新闻. 12 April 2017. Retrieved 4 July 2018.
- ↑ Vlachos, Ilias; Lin, Zhibin (27 July 2014). "Drivers of Airline loyalty: Evidence from the Business Travelers in China". Durham Research Online. Archived from the original (PDF) on 17 July 2014. Retrieved 5 July 2018.
- ↑ "机上WIFI趋势调查：9成旅客需求强烈". 凤凰网. 16 August 2018. Retrieved 18 September 2018.
- ↑ "昆明机场联合CAPSE调研旅客意见 提升服务品质". 民航资源网. 13 November 2017. Retrieved 18 September 2018.
- ↑ "百万人大数据：机场Wifi和插座最让乘客不满". 网易新闻. 12 April 2017. Retrieved 4 July 2018.
External Links[edit]
- Official website (in Chinese)
- Official website (in English)
Civil Aviation Passenger Service Evaluation[edit]
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