Desk365

Desk365
Type	Private
ISIN	🆔
Industry	Software as a service (SaaS)
Founded 📆	2021
Founder 👔	Kumar Krishnasami
Area served 🗺️	Worldwide
Key people	Kumar Krishnasami
Products 📟	Help desk software, IT service management software
Services	Customer support software, ticket management systems
Members
Number of employees
🌐 Website	www.desk365.io
📇 Address
📞 telephone
	;

Desk365 is a software-as-a-service (SaaS) company that develops help desk and customer support software. Founded in 2021, the company provides tools for ticket management, customer service operations, and information technology service management (ITSM). Its software is used by organizations in sectors including healthcare, education, government, logistics, and e-commerce.

History

Desk365 was founded in 2021 by Kumar Krishnasami in the United States. The company developed a cloud-based help desk platform intended to support customer service and internal IT support operations.

The platform was initially designed to integrate with Microsoft Teams, Microsoft's workplace communication and collaboration platform launched in 2017.^[1]^[2] Teams was introduced as part of Microsoft's broader effort to provide enterprise collaboration tools and later became a central component of the Microsoft 365 ecosystem.^[3]^[4]

Subsequent releases of the Desk365 platform introduced workflow automation, knowledge base management, asset management, approval workflows, and artificial intelligence-based support functions.^[5]

As of 2025, the company reports serving customers in more than 60 countries and maintaining operations in the United States and India.

Products and services

Ticket management

Desk365 provides a ticket management system that enables organizations to receive, track, prioritize, and resolve customer support requests and internal service requests. The platform includes automated ticket routing, workflow management, approval processes, service-level agreement (SLA) tracking, canned responses, and reporting tools.

Artificial intelligence features

The platform includes artificial intelligence tools designed to assist support teams. Features include AI-powered support agents, ticket summarization, automatic response suggestions, multilingual translation, and content generation for knowledge bases.

Asset management

Desk365 includes asset management functionality that allows organizations to record, monitor, and manage information technology assets alongside support tickets and service requests.

Integrations

Desk365 integrates with several Microsoft products and cloud services, including:

Microsoft Teams^[6]
Microsoft 365
Microsoft Entra ID (formerly Azure Active Directory)

The platform also supports integrations with third-party applications for workflow synchronization and centralized service management. Microsoft Teams provides extensibility features that allow third-party applications to integrate with conversations, notifications, workflows, and collaborative environments.^[7]

Microsoft Teams ecosystem

Microsoft Teams was publicly launched by Microsoft in March 2017 as a collaboration platform combining workplace chat, meetings, file sharing, and application integrations.^[8] The service was developed partly in response to the growing adoption of workplace collaboration software such as Slack.^[9]^[10]

Microsoft later expanded Teams through free and commercial offerings.^[11] By 2019, Microsoft reported that Teams had reached 13 million daily active users.^[12] Usage increased significantly during the COVID-19 pandemic, with Microsoft reporting over 20 million daily active users in 2019 and 145 million daily active users by 2021.^[13]^[14]^[15] Microsoft later reported that Teams exceeded 270 million monthly active users worldwide.^[16]

Microsoft has continuously updated Teams through new desktop and cloud-based releases, publishing version updates and platform enhancements through official Microsoft documentation.^[17]^[18]

Linux support

Microsoft released a Linux version of Teams in 2019, expanding availability beyond Windows and macOS platforms.^[19] Distribution packages were made available through Microsoft's Linux repositories.^[20] In later years, Microsoft transitioned users toward the newer Teams application architecture and announced the retirement of the legacy Linux client.^[21]

Relationship with Skype

Microsoft gradually positioned Teams as the successor to Skype for Business Online. In 2021, Microsoft officially retired Skype for Business Online and encouraged organizations to migrate to Teams for communication and collaboration needs.^[22]

Microsoft subsequently expanded Teams for personal and business communications and announced broader migration efforts from Skype-related services.^[23]

Security and compliance

Desk365 states that it maintains security and compliance measures including SOC 2 Type II certification. The company also reports compliance with regulatory frameworks such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).

The service operates data hosting infrastructure in multiple regions, including the United States and the European Union, with region-specific hosting options available to customers.

References

External links

Official website

[1] ttps://www.theverge.com/2017/3/14/14920892/microsoft-teams-interview-behon

[2] ttps://techcrunch.com/2016/03/04/source-microsoft-mulled-an-8-billion-bid-for-slack-will-focus-on-skype-instead/

[3] ttps://www.cnbc.com/2023/03/27/microsoft-starts-public-preview-of-new-teams-for-commercial-clients.html

[4] ttps://learn.microsoft.com/en-us/microsoftteams/platform/resources/teams-updates

[5] ttps://learn.microsoft.com/en-us/officeupdates/teams-app-versioning

[6] ttps://apps.microsoft.com/detail/xp8bt8dw290mpq

[7] ttps://learn.microsoft.com/en-us/microsoftteams/platform/resources/teams-updates

[8] ttps://www.theverge.com/2017/3/14/14920892/microsoft-teams-interview-behon

[9] ttps://techcrunch.com/2016/03/04/source-microsoft-mulled-an-8-billion-bid-for-slack-will-focus-on-skype-instead/

[10] ttp://www.pcworld.com/article/3147797/software-productivity/google-and-slack-deepen-partnership-in-the-face-of-microsoft-teams.html

[11] ttps://venturebeat.com/2018/07/12/microsoft-launches-free-version-of-teams/

[12] ttps://www.microsoft.com/en-us/microsoft-365/blog/2019/07/11/microsoft-teams-reaches-13-million-daily-active-users-introduces-4-new-ways-for-teams-to-work-better-together/

[13] ttps://www.zdnet.com/article/microsoft-says-it-has-20-million-daily-active-teams-users/

[14] ttps://www.theverge.com/2020/3/19/21186452/microsoft-teams-new-features-noise-supression-user-increase-coronavirus

[15] ttps://www.theverge.com/2021/4/27/22406472/microsoft-teams-145-million-daily-active-users-stats

[16] ttps://www.zdnet.com/article/microsoft-teams-now-has-more-than-270-million-monthly-active-users/

[17] ttps://learn.microsoft.com/en-us/officeupdates/teams-app-versioning

[18] ttps://learn.microsoft.com/en-us/microsoftteams/platform/resources/teams-updates

[19] ttps://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-is-now-available-on-linux/ba-p/1056267

[20] ttps://packages.microsoft.com/repos/ms-teams/pool/main/t/teams/

[21] ttps://news.itsfoss.com/microsoft-linux-app-retire/

[22] ttps://www.zdnet.com/article/microsoft-will-drop-skype-for-business-online-on-july-31-2021/

[23] ttps://www.pcmag.com/news/microsoft-is-shutting-down-skype-shifting-users-to-teams

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