DeskPRO
| Engine | |
|---|---|
| Operating system | Cross-platform |
| Platform | Web application developed in PHP |
| Available in | English, French, Arabic, Danish, Dutch, Finnish, German, Hungarian, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish |
| License | Software as a service or self-hosted |
| Website | www |
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DeskPRO is a web-based help desk system designed for both customer service and IT help desk usage.
Characteristics[edit]
DeskPRO is a web-based help desk platform designed to manage email, input from contact forms and live support chat.
In contrast to many web-based help desk software, DeskPRO uses a 3-paned interface and updates ticket status in real time (although it runs in the browser using HTML5 with no extra plugins required).
Development[edit]
DeskPRO has been in development since 2002.[1]
Initially self-hosted only, DeskPRO later became available in a Software-as-a-Service version called DeskPRO Cloud.
Reception[edit]
The software has been adopted by a wide variety of organizations including commercial companies, charities, educational institutions and local and national government departments. Commercial users include Microsoft, Xerox, Valve and bitdefender. Charities using DeskPRO include the Southern Poverty Law Center. Government users include the US Department of Defences, HM Revenue & Customs and the British Cabinet Office.[2]
DeskPRO was recommended in an Entrepreneur magazine article as a "reliable online helpdesk solution"[3] and listed as a commercial solution to consider when building an effective helpdesk by TheNextWeb [4].
The reviews site FinancesOnline reports a 98% user satisfaction rating for DeskPRO based on social media sentiment analysis.[5]
See also[edit]
References[edit]
- ↑ Crunchbase
- ↑ DeskPRO Customers list
- ↑ 10 Questions to Ask When Hiring Your Company's First IT Support Person, Entrepreneur, September 4, 2014
- ↑ How to Build an Effective Helpdesk, TheNextWeb
- ↑ DeskPRO Review, FinancesOnline.com
External links[edit]
This article "DeskPRO" is from Wikipedia. The list of its authors can be seen in its historical. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.
