ERC (Enhanced Resource Centers)
ERC (Enhanced Resource Centers), is a customer service outsourcing company based in Jacksonville, Florida, United States[1]. The company specializes in providing outsourcing focused on customer care, collections services, customer service, and back-office support. ERC currently operates with over 5,500 employees across the United States, Dominican Republic, South Africa, and India. ERC’s extensive client list includes more than 20 Fortune 500 clients with customers in all stages of their life cycle.[2]
Company Leadership
Kirk Moquin, Co-Founder
Mr. Moquin has 18 years' experience in the credit and collections industry and co-founded ERC in 1999. In addition to first- and third-party receivables management services, ERC is a Customer Experience Management company providing a broad array of services ranging from customer care to surveys to support all of their clients' customer experience needs. ERC supports long-standing client relationships with blue-chip companies in the Communications, Financial Services, and Education verticals from their headquarters in Jacksonville, Florida, and multiple sites both domestic and offshore.[3]
References
- ↑ "Enhanced Resource Centers bringing 400 jobs to Melbourne". Florida Today. Retrieved 2020-04-25.
- ↑ Jackson, Rachel (June 28, 2018 21:08 ET). "ERC makes a bold move, naming a new CEO and new Chairman of the Board". Global News Wire. Unknown parameter
|url-status=ignored (help); Check date values in:|date=(help) - ↑ "Kirk Moquin". American Banker. Retrieved 2020-04-24.
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