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JAGADISH ADHIKARI

PROFESSIONAL PROFILE Multidisciplinary business management and hospitality professional with 10+ years of international experience across Nepal, France, the United Kingdom, and Spain. Experienced in Customer Relationship Management (CRM), hospitality, retail operations, customer service, strategic communication, public relations, research, cultural coordination, and creative industries.

Combines professional expertise with experience in media, film, theatre, community engagement, and cultural communication, with a strong focus on people, service excellence, international collaboration, and social impact.

EDUCATION & RESEARCH Advanced Research Programme — Doctoral-Level Research Commercial Development, Customer Relationship Management & Hospitality Services ETEC, France | 2025–Present

Master of Business Administration (MBA) — Customer Relationship Management IAE Université de Bordeaux, France Merit — Mention: Assez Bien

Level 7 Advanced Diploma in Business Management Inspire London College, United Kingdom

Bachelor’s Degree in Humanities & Social Sciences international relations Tribhuvan University, Nepal

Research Interests

Commercial Development & Sales | Customer Relationship Management | Customer Experience & Service Management | Hospitality Development | Strategic Communication | Institutional Governance | Cultural Diplomacy | Community Development & Social Impact

PROFESSIONAL EXPERIENCE Advisor sales and Customer Relationship — Parapharmacy 2026–Present | Corralejo, Fuerteventura, Canary Islands 🇮🇨 - Provide customer-focused advisory and service support in a retail/parapharmacy environment. - Assist customers with product information and service requirements. - Support daily operations while maintaining professional service and customer-experience standards.

Retail & Customer Service Supervisor — Franprix Mini Market

2024–2025 | Chessy–Magny-le-Hongre, France

- Supervised retail and customer-service activities in a busy multicultural environment. - Supported daily operations, product presentation, stock-related activities, and customer assistance. - Contributed to efficient store operations and service quality.

Commis de Cuisine & Customer Service Associate — Café Gourmand

2023–2024 | Bordeaux, France

- Supported food preparation, mise en place, kitchen operations, and customer service. - Maintained hygiene and HACCP standards. - Worked effectively in a fast-paced hospitality environment.

Relationship Manager & Advisor — SDC Foundation

2019–2023 | Nepal

- Managed client relationships, advisory services, communication, and stakeholder engagement. - Supported education-related services, organizational coordination, and client development. - Built strong relationships with diverse clients and professional networks.

Community Awareness Facilitator & Actor — Helvetas Nepal & Malteser International

2017–2023 | Nepal

- Used theatre, performance, and public communication to support community-awareness initiatives. - Contributed to programmes related to WASH, public health, education, and social development. - Engaged communities through creative and participatory communication.

Communication & Student Affairs Officer — GATE

2017–2018 | Kathmandu, Nepal

- Supported institutional communication, student affairs, public relations, coordination, and stakeholder engagement.

WASH Programme Coordinator — UNICEF-Supported Programme

2016–2018 | Nepal

- Contributed to community-based WASH awareness, programme coordination, communication, and stakeholder engagement.

Customer Service, Press & Public Relations Intern — Embassy of France in Nepal

2016 | Kathmandu, Nepal

- Gained professional exposure to customer service, institutional communication, press relations, public relations, and diplomatic working environments.

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LEADERSHIP & ADVISORY

Founder & Lead Advisor

- Utpala Foundation - E8848 Advise International Foundation - Atlas International Foundation

Food & Culture Coordinator Gastronomy Tourism Association of Nepal | Since 2021

Focus areas include business development, hospitality, cultural tourism, strategic communication, community engagement, international cooperation, and social impact.

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MEDIA, FILM & PERFORMING ARTS

Professional actor and media personality with experience across television, feature films, radio, community theatre, public-awareness campaigns, and creative communication.

Selected Feature Films: Mahapurush | Satidevi | Saath Saath | Juvenile

Selected Television: Jiwan Chakra | Bharosa | Bhadragol

Community Theatre: Participated in 88+ community theatre productions, collaborating with organizations including UNICEF, Helvetas Nepal, and Malteser International.

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PROFESSIONAL CERTIFICATIONS

- Advanced Diploma in Filmmaking — Level 8, 2026 - Critical Thinking & Problem-Solving Skills — 2026 - Basic First Aid & Emergency Response — 2026 - Counselling — Distinction, 2025 - NHS Healthcare Support Worker Training - Crisis Management — London School of Public Relations - Customer Service Essentials — Course Line, 2026

 - Score: 100/100 (100%)
 - Validation Code: 3611-161596-38545

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LANGUAGES

Nepali: Native Hindi: Native English: ESOL B2 French: B1 Spanish: Basic / Currently Learning

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CORE COMPETENCIES

Business Management | Customer Relationship Management | Hospitality & Customer Service | Retail Operations | Sales & Marketing | Strategic Communication | Public Relations | Cultural Coordination | Event Management | Community Development | Research & Advisory Services | Media & Performing Arts | International Collaboration

PROFESSIONAL IDENTITY

“Karma comes full circle.”

A multidisciplinary professional connecting business, hospitality, people, culture, creativity, research, and social impact through international experience and continuous professional development.

International Leadership & Professional Development

Youth Leaders Summit 2026 | Milan, Italy | December 2026

- Officially selected participant at an international youth leadership summit addressing global leadership, sustainable development, and the UN Sustainable Development Goals (SDGs).