Front
| Private | |
| ISIN | 🆔 |
| Industry | Enterprise software |
| Founded 📆 | 2014 |
| Founders 👔 | Mathilde Collin, Laurent Perrin |
Area served 🗺️ | |
Key people | Dan O'Connell (CEO) |
| Members | |
Number of employees | ~300 (2026) |
| 🌐 Website | front |
| 📇 Address | |
| 📞 telephone | |
Front is an American software company that develops software for managing customer communications across email and other channels. The product is often described as a shared inbox system that allows teams to collaborate on conversations with customers and coordinate customer operations across support, sales, and operations teams.[1]
The company was founded in 2014 by Mathilde Collin and Laurent Perrin and is based in San Francisco, California.[2]
History
Front was founded in 2014 to address challenges associated with managing shared email inboxes. Its early product focused on allowing multiple users to access and respond to messages from a single account.[3]
The company participated in the Summer 2014 (S14) batch of the Y Combinator accelerator program and later established its headquarters in San Francisco.[3]
In 2016, Front raised $10 million in Series A funding from investors including Social Capital.[4]
In 2018, the company raised $66 million to expand its product and operations.[5]
In 2020, Front raised $59 million in a funding round led by technology executives.[2]
In 2022, the company raised $65 million in a Series D round, bringing total funding to approximately $204 million.[6]
In 2025, Front reported that it had surpassed $100 million in annual recurring revenue.[7]
Product
Front provides software for customer operations, managing customer messages across channels such as email, SMS, and live chat.[1]
The platform allows multiple users to collaborate on conversations, assign messages, and track responses. It is commonly used by teams such as Customer service and Customer success.
Operations
Front is headquartered in San Francisco and has offices in Chicago, Paris, Dublin, and Santiago.[8]
As of 2026, the company reports more than 9,000 customers and approximately 500 employees.[8]
See also
- Help desk software
- Customer service
- Customer experience
- Customer relationship management
References
- ↑ 1.0 1.1 "Front goes beyond the unified inbox with a Zendesk-style knowledge base". TechCrunch. 2023.
- ↑ 2.0 2.1 "Shared inbox startup Front raises $59M round led by other tech CEOs". TechCrunch. 2020.
- ↑ 3.0 3.1 "Front pitch deck for $59M Series C funding round". Business Insider. 2020.
- ↑ Alex Konrad (May 26, 2016). "Front raises $10 million from Slack's founder and investors to help fix how we email". Forbes.
- ↑ "Front raises $66 million to grow its email collaboration platform globally". VentureBeat. October 2018.
- ↑ "Front raises $65M Series D". TechCrunch. 2022.
- ↑ "Front Surpasses $100M ARR as Companies Embrace Human-Centric AI for Customer Operations". Business Wire. September 9, 2025.
- ↑ 8.0 8.1 "About Front". Front.
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