Humach

Humach
	Humach logo.webp
	Humach logo
Formerly	Advanced Data-Comm
ISIN	🆔
Industry	Customer Experience and BPO
Founded 📆
Founder 👔	Tim Houlne
Area served 🗺️
Members
Number of employees
🌐 Website	https://humach.com/
📇 Address	5 Cowboys Way Ste 300B, Frisco, TX 75034, United States
📞 telephone	+1 972-694-0600
🥚 Twitter	https://twitter.com/humach
👍 Facebook	https://www.facebook.com/humachCX
📷 Instagram	https://www.instagram.com/humachcx/
💼 LinkedIN]	https://www.linkedin.com/company/humach
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History

Humach—short for Humans + Machines—was founded in 1988 as a contact center and business process outsourcing (BPO) company. From the beginning, it focused on delivering world-class customer experience (CX) solutions, combining human empathy with operational efficiency. The company’s early success was built on traditional live agent services, serving hundreds of clients across diverse industries.

Over the next two decades, Humach expanded its footprint and capabilities (1990s-2010s):

Live Agent Services remained central, but the company began integrating digital channels and automation.
It developed a reputation for zero debt, rapid ramp-ups, and long client tenures—averaging 11 years.
By the mid-2010s, Humach had begun investing in AI and automation, laying the groundwork for its transformation into a hybrid CX provider.

Humach’s transformation accelerated in the last decade (2015-2025):

AI-Powered Solutions: Humach launched its mAI Pilot, a proprietary AI engine designed to automate and enhance customer interactions.
AI Whisperers: A curriculum was introduced to train agents in AI collaboration, positioning them as “human-in-the-loop” experts.
Digital Voice Agents: These agents use natural language understanding and emotional intelligence to deliver seamless, scalable support.

Locations

Headquarters: Frisco, Texas.
Global presence: U.S., Mexico, Philippines, Jamaica.

Thought Leadership and Recognition

Humach has been recognized for its innovation and thought leadership:

Winner of the UHC Optum Global Innovation Challenge
Featured in Forbes for its AI Customer Digest and CX transformation insights
Published the AI vBook: “Reimagining CX in the Contact Center

Leadership

Tim Houlne – Chief Executive Officer. Houlne has more than 25 years of experience in the customer experience and business process outsourcing industry. Before Humach, he held leadership positions at West Corporation and Allied Global.
Sean Austin – Chief Operating Officer. Austin oversees operations, strategy, and client delivery. He has a background in managing large-scale customer experience programs and technology-driven initiatives.
Bruce Sharpe – Chief Technology Officer. Sharpe leads technology development and innovation at Humach, focusing on artificial intelligence, automation, and digital solutions for customer engagement.