Kept on Wikipedia:First call resolution

First Call Resolution is a formula used by call centers to measure how many calls were resolved on the first call. FCR is calculated by dividing the number of customer calls per day by the total number of customer calls.

References

This article "First call resolution" is from Wikipedia. The list of its authors can be seen in its historical and/or the page Edithistory:First call resolution. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.