Knowledge service
Script error: No such module "AfC submission catcheck". Knowledge services is an emerging concept that integrates knowledge management, a knowledge organization, and knowledge markets.[1] Knowledge services are programs that provide content-based (data, information, knowledge) organizational outputs (e.g., advice, answers, facilitation), to meet external user wants or needs.[1][2] Knowledge services are delivered through knowledge markets.
St. Clair and Reich (2002) describe internal knowledge services as a management approach that integrates information management, knowledge management, and strategic learning into an enterprise-wide function. Kalakota and Robinson (2003) and Thomas (2005) developed service-oriented architectures for the private sector.[3] Their focus was to transform traditional retail businesses by developing enterprise-wide platforms that support customer services.[3] RocSearch (2006) takes a broader external view, referring to a nascent knowledge services industry that goes beyond traditional cost and time leveraging advantages of the traditional consulting sector.
Simard et al. (2007) developed a holistic systems model of knowledge services for government S&T organizations. The model begins with generating new content and ends with sector outcomes and individual benefits. The model is independent of content, issues, or organizations. It is designed at a departmental level, but is scalable both upwards and downwards. The primary driver is a department's legal mandate; a secondary driver is the needs of clients and residents. The model can function from either a supply or demand approach to knowledge markets. There are two levels of resolution - performance measurement, and classifying service-related activities.
There are four types of knowledge services: generate content, develop products, provide assistance, and share solutions. 24 Knowledge services are modeled as a circular value chain comprising nine stages that embed, advance, or extract value from knowledge-based products and services.[4] The stages are: generate, transform, manage, use internally, transfer, enhance, use professionally, use personally, and evaluate.[4]
(Simard, 2007) described a rich to reach service delivery spectrum that is segmented into categories of recipients, with associated levels of distribution, interactions, content complexity, and channels. The categories, from rich to reach, are: unique (once only), complex (science), technical (engineering), specialized (professional), simplified (popular), and mandatory (everyone).[4]
From the perspective of knowledge markets, Mcgee and Prusak (1993) note that people barter for information, use it as an instrument of power, or trade it for information of greater value. Davenport and Prusak (1998) used a knowledge marketplace analogy to describe the exchange of knowledge among individuals and groups.[5] However, Shapiro and Varian (1999) indicate that information markets will not resemble textbook competitive markets with many suppliers offering similar products but lacking the ability to influence prices.[6] Simard (2006) described knowledge markets as a group of related circular knowledge-service value chains that function collectively as a sector, to embed, advance, and extract value to yield sector outcomes and individual benefits.
In the context of cloud computing, a knowledge service becomes Knowledge as a service.
References[edit]
- ↑ 1.0 1.1 Kite-Powell, Jennifer. "The Rise of the Knowledge Market". Forbes. Retrieved 2023-09-10.
- ↑ "Garwood Center for Corporate Innovation | Open Innovation at Berkeley Haas". Garwood Center for Corporate Innovation. Retrieved 2023-09-10.
- ↑ 3.0 3.1 Davenport, Thomas H. (2005). Thinking for a living : how to get better performance and results from knowledge workers. Internet Archive. Boston, Mass. : Harvard Business School Press. ISBN 978-1-59139-423-5. Search this book on
- ↑ 4.0 4.1 4.2 Xia, Haoxiang (2007-01-01). "Knowledge Services: A New Research Field between KM and SSME".
- ↑ Davenport, Thomas H.; Prusak, Laurence (1998). Working knowledge [electronic resource] : how organizations manage what they know. Internet Archive. Boston, Mass : Harvard Business School Press. ISBN 978-0-585-05656-2. Search this book on
- ↑ Shapiro, Carl; Varian, Hal R. (1998). Information rules : a strategic guide to the network economy. Internet Archive. Boston, Mass. : Harvard Business School Press. ISBN 978-0-87584-863-1. Search this book on
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