MANGO OFFICE (LLC Mango Telecom)
| File:Логотип Mango Office.svg Mango Telecom trademark | |
Native name | ООО «Манго Телеком» |
|---|---|
| Limited liability company | |
| ISIN | 🆔 |
| Industry | Telecom |
| Founded 📆 | 2000 |
| Founder 👔 | |
| Headquarters 🏙️ | Moscow, Russia |
Area served 🗺️ | |
Key people | Yuri Zigulya (President), Dmitry Byzov (CEO) |
| Products 📟 | IP telephony, virtual PBX, omnichannel contact center, CRM, marketing automation, call tracking, speech analytics |
| Revenue🤑 | 6.27 billion RUB (2022)[1] |
| Members | |
Number of employees | ~600 (2025)[2] |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
LLC Mango Telecom (trading as MANGO OFFICE brand) is a Russian provider of cloud communication services for businesses, a virtual telephony operator, and a SaaS solutions vendor in Russia.
Mango Telecom was founded on the 7th of December 2000 in Moscow, Russia. Initially, it provided VoIP calling cards for B2B and B2C clients (2000–2006).[3] In 2005, the company introduced the first virtual Hosted PBX[4] in Russia, and in 2006 it began selling virtual phone numbers. In 2014, the company underwent rebranding and adopted the MANGO OFFICE brand.
In 2016, it released a Call Center (Contact Center) — a cloud business application for real‑time processing of large volumes of inbound phone calls. In the same year, it launched a call tracking service.[5] In 2017, the company introduced the corporate messenger Mango Talker, which supports voice communications with subscribers of any telephone network.[6] In 2018, it added video calling capabilities and an omnichannel business communications tool with a built‑in sales script constructor, enabling the processing of customer requests across all communication channels: phone, SMS, web chats, social networks, and messengers.[7]
In 2019, MANGO OFFICE became the first cloud operator on the Russian market with a unified communications perimeter, having built "360‑degree communications".[8] In the summer of 2019, the company launched speech analytics — a system for analyzing the content of phone conversations using artificial intelligence. In October 2020, the company began commercial operation of voice bots based on speech generation and streaming recognition technologies, capable of forming and delivering utterances in response to phrases in a dialogue.
In 2021, MANGO OFFICE launched its marketing BI platform and chatbots for businesses, and the number of the company's users exceeded 500,000.[9] In 2023, the company introduced its Competitor Analysis service.
In 2024, GPT‑based technologies from 3iTech and Yandex SpeechKit were integrated into the Speech Analytics service (which converts conversations into text, classifies them by topic, and links them to call recordings and reports). In the same year, a no‑code chatbot builder was released, and technological cooperation began with BPMSoft "LANIT Omni", a low-code platform developer for business process automation (part of the LANIT group).
Within the Russian UCaaS market, MANGO OFFICE is one of the de facto leaders and a benchmark provider: the company combines the largest share in CCaaS with leadership in virtual PBX solutions and a developed UCaaS platform that covers a wide range of communications.
Products
The MANGO OFFICE product portfolio includes (not an exhaustive list):
Virtual PBX with geographic, 8-800, and mobile (DEF) numbers, including vanity numbers
Contact Center, a professional cloud business application for managing and processing customer interactions
Corporate messenger Mango Talker with an integrated corporate address book and support for video calls, text messaging, and voice calls
MangoMobile, mobile SIM cards with individual phone numbers and mobile internet, provided on the basis of the operator Miatel
Speech Analytics, a service for automatic recognition and analysis of calls and customer communications; it includes speech‑to‑text transcription, topic tagging, and report generation, and is powered by 3iTech and Yandex SpeechKit STT engines
MarTech tools for assessing advertising effectiveness and its conversion into deals, including call tracking, competitor analysis, multichannel analytics, end‑to‑end analytics, product analytics, email tracking, and AI‑based analyst and marketer assistants
In addition, the company supplies equipment for IP telephony.
Ownership and management
In 2024, LLC Mango Telecom became part of the Rostelecom group.
Financial performance
Revenue by year (billion RUB):
| Показатель / год | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2021 | 2022 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Выручка, млрд ₽ | 0,3[10] | 0,6[11] | 0,9[12] | 1,3[13] | 1,4[14] | 1,7[14] | 2,2[15] | 2,7[16] | 3,2[17] | 5,4[18] | 6,27[19] |
Awards
Based on 2024 results, Mango Telecom is included in the CNews (magazine) ranking of the 100 largest IT companies in Russia (69th place) and was named "Developer of the Year" in business communications systems by the CNews Awards. MANGO OFFICE also topped the 2024 CNews rankings for virtual PBX and IP telephony, as well as for unified communications (UC).
Earlier awards include:
"Best Product – 2012" in the "Breakthrough of the Year" category
"Best of the Best" in the "For Innovation and Achievement of the Year" category from PC Magazine Russian Edition for the development of MANGO OFFICE CRM
Name
MANGO OFFICE is the company's trade name; it is also known as "Mango Telecom" or LLC Mango Telecom. It has no relation to the Spanish clothing brand MANGO.
References
- ↑ https://tass.ru/ekonomika/17359581 Mango Office revenue increased by 17% in 2022 to 6.27 billion rubles
- ↑ https://companies.rbc.ru/id/1037739829027-mango-office/ MANGO OFFICE — Moscow — company profile | RBC
- ↑ Елена Саяпина (2003-07-22). "Оператор "Манго телеком" дозрел до Петербурга". www.comnews.ru (in русский). Retrieved 2020-12-09.
- ↑ Александра Петрова (2015-02-02). "MANGO OFFICE в Москве повысил качество передачи голоса". ict-online.ru. Unknown parameter
|url-status=ignored (help) - ↑ "Коллтрекинг от «Манго Телеком»". Журнал Мобильные Телекоммуникации (in русский). 2016-07-05. Retrieved 2020-12-09.
- ↑ Иванов Константин (2017-07-19). "«Манго Телеком» представила новый корпоративный мессенджер | Mobile-review.com — Новости". mobile-review.com (in русский). Retrieved 2020-12-09.
- ↑ "Mango выпустила Office". ИТ Медиа | Практика (in русский). 2018-11-06. Retrieved 2020-12-09.
- ↑ "«Манго Телеком» объявил финансовые результаты за 2019 год". Ведомости (in русский). Retrieved 2025-09-11.
- ↑ "Выручка MANGO OFFICE по итогам 2021 года увеличилась на 21% - IKSMEDIA.RU". IKSMEDIA.RU - деловой портал для бизнеса в телекоме, ИТ, медиа (in русский). Retrieved 2025-09-11.
- ↑ "Крупнейшие поставщики SaaS в России 2012". www.cnews.ru (in русский). Retrieved 2020-12-09.
- ↑ "Обзор: Облачные сервисы 2013, Рейтинг". CNews.ru. Retrieved 2020-12-09.
- ↑ "Обзор: Облачные сервисы 2014, Рейтинг". CNews.ru. Retrieved 2020-12-09.
- ↑ "Обзор: Облачные сервисы 2015, Рейтинг". CNews.ru (in русский). Retrieved 2020-12-09.
- ↑ 14.0 14.1 "Обзор: Облачные сервисы 2017, Рейтинг". CNews.ru (in русский). Retrieved 2020-12-09.
- ↑ "Обзор: Облачные сервисы 2018, Рейтинг". CNews.ru (in русский). Retrieved 2020-12-09.
- ↑ "Обзор: Облачные сервисы 2019, Рейтинг". CNews.ru (in русский). Retrieved 2020-12-09.
- ↑ "Обзор: Облачные сервисы 2020, Рейтинг". CNews.ru (in русский). Retrieved 2020-12-09.
- ↑ https://tass.ru/ekonomika/13964263 Выручка Mango Office за 2021 год выросла на 21%, до 5,37 млрд рублей - ТАСС
- ↑ Cite error: Invalid
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