Majorel

Majorel is a global customer experience services group, formed by combining the worldwide customer service businesses of Bertelsmann and Saham Group – including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. Majorel has more than 48,000 employees in 28 countries in Europe, the Middle East, Africa, Asia and the Americas.

Organization The Majorel leadership team includes: • Thomas Mackenbrock, chief executive officer • Dominique Decaestecker, chief operations officer • Marc Noortman, chief customer officer • Otmane Serraj, chief financial & shared services officer • Iñigo Arribalzaga, Regional CEO, Spain, Portugal, Italy & Latin America • Oliver Carlsen, Regional CEO, Germany, Poland & Eastern Europe • Olivier Charlot, Regional CEO, France, Netherlands, Morocco & West Africa • Amr Gohar, Regional CEO, UK, India, Egypt, Middle East & East Africa • Fara Haron, Regional CEO, US, Canada, Mexico, Ireland & Southeast Asia • Kevin Xu, Regional CEO, China

References

 "Bertelsmann and Saham’s Customer Experience Business, “Majorel”, Launched; Bold Statement of Intent on Future Growth". MarTech Series. February 20, 2019. Retrieved March 29, 2019.
 "Explore Majorel". Majorel. Retrieved March 29, 2019

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