Nick Mehta
| Nick Mehta | |
|---|---|
| Born | 1977 Massachusetts |
| 🏡 Residence | California, U.S. |
| 🎓 Alma mater | Harvard University (BS) Harvard University (MBA) |
| 💼 Occupation | CEO, Gainsight |
| 📆 Years active | 2013–present |
Nick Mehta is an American technology entrepreneur. He is currently the CEO of Gainsight[1]. Prior to that, he was the CEO of LiveOffice, which was sold to Symantec[2]. He is often credited with creating the customer success category[3].
Early life and Education[4]
Nick Mehta was born in Massachusetts and spent most of his childhood in Pittsburgh, Pennsylvania[5]. Mehta began computer programming at an early age. His first introduction to entrepreneurship began when he and his friends started a solar-powered toy car company. Mehta earned a bachelor's degree in Biochemistry at Harvard University, and a Master's degree in Computer Science at Harvard University.[6]
Business Career[7]
In the mid-1990s, Nick co-founded a venture-funded online golf retailer called Chipshot.[8] In 2002, he became the Director of Product Management at XDegrees (acquired by Microsoft), leading Product Management for a Redpoint Ventures-funded file-sharing company. From 2002 to 2007, Mehta worked for Symantec (formerly VERITAS software Corporation) and held various senior operating roles, starting as the Director of Product Management to Vice President of Product Management. During this time, Mehta helped grow the business to more than $200 million in 2007 and received recognition from ESG, Gartner, Forrester, IDC, and Radicati as being the leading product in the "on-premise" email archiving market[7].[9]
Nick Mehta is the author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue“, a book that explores the concept of customer success and provides practical advice for companies looking to improve their customer retention and grow their revenue.[10]
From 2008 to 2012, Mehta was the CEO of LiveOffice,[6] where he led the Inc. 5000 company's profitable growth to $115 million in revenue and successful sale to Symantec[11].
Gainsight
In 2013, Mehta became the CEO of customer success company, Gainsight (then known as Jbara software)[12]. He led the company through multiple funding rounds, raising a total of $156 million[13], and grew the company from a handful of employees to more than 500 people[14] in offices around the world.
In 2016, Mehta co-authored a book published by Wiley, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.[15]
Recognition
Mehta was named one of the Top 50 SaaStr CEOs by SaaS report two years in a row,[16] and recognized by Comparably as one of the Best CEOs of 2018.[17] In 2019, he was named one of SaaStr's Most Respected Leaders.[18]
References
- ↑ "Company". Customer Success Software | Gainsight. Retrieved 2019-07-30.
- ↑ "Symantec Buys Cloud-Based Email Archiving Company LiveOffice For $115M". TechCrunch. Retrieved 2019-07-30.
- ↑ "What it takes to be a category king". ChartMogul. Retrieved 2019-07-30.
- ↑ Pulse 2017 Opening Keynote, retrieved 2019-07-30
- ↑ Mehta, Nick. "Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta". MehtaPhysical | Nick Mehta's lessons on leading startups, creating culture and advancing the customer success industry. Retrieved 2019-07-30.
- ↑ 6.0 6.1 https://www.crunchbase.com/person/nick-mehta#section-overview
- ↑ 7.0 7.1 "Nick Mehta LinkedIn Profile".
- ↑ "Crunchbase Chipshot". crunchbase.com.
- ↑ admin. "How Second-Time CEO Nick Mehta of Gainsight Is Leading the Customer Success Platform to $1 Billion - The Software Report".
- ↑ https://startupnoon.com/nick-mehta/
- ↑ Dignan, Larry. "Symantec picks up LiveOffice for $115 million, bolsters cloud archiving". ZDNet. Retrieved 2019-07-30.
- ↑ Konrad, Alex. "Gainsight Raises $20M Series B Round, Its Second Raise This Year For 'Customer Success'". Forbes. Retrieved 2019-07-30.
- ↑ Konrad, Alex. "Gainsight Moves Closer To Becoming Customer Success' First Unicorn With $52M From Lightspeed, Cisco". Forbes.
- ↑ "Working at Gainsight". Glassdoor. Retrieved 2019-07-30.
- ↑ Mehta, Nick; Steinman, Dan; Murphy, Lincoln (2016-02-29). Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. ISBN 1119167965. Search this book on
- ↑ admin. "Under Nick Mehta's Charge, Gainsight Bets Software Will Improve The Customer Relationship - The Software Report".
- ↑ Careers, Comparably Comparably monitors the job market for the best; Compensation; Rewarding, Companies to make work more; Transparent. "Best CEOs 2018".
- ↑ Even More of SaaStr's Most Respected Leaders Unveiled! | SaaStr, 2019-05-15, retrieved 2019-07-30
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