Quality Unit
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| Type of business | Private |
|---|---|
| Founded | 2004 |
| Headquarters | Bratislava |
| Founder(s) | Viktor Zeman, Andrej Harsáni |
| Industry | Software, SaaS |
| Products | Post Affiliate Pro, LiveAgent |
| Services | Help desk software, email management, support automation, customer service |
| Employees | 120 |
| Website | www |
Quality Unit is a software development and technology company based in Bratislava, Slovakia. Founded in 2004, Quality Unit specializes in software development for web-based products and information systems designed for small to large companies. The company focuses on building customer service and help-desk software.
Since its establishment, Quality Unit has launched two main products: Post Affiliate Pro (affiliate management software) and LiveAgent (help desk software). Both have gained popularity among a customer base that exceeds 30,000 clients worldwide.[1].
History[edit]
In 2004, the Quality Unit team started developing the Post Affiliate Pro software as a customer development project.
Subsequently, the founders decided to introduce the product to the market, receiving positive feedback from customers. Consequently, they needed to communicate more frequently and effectively with clients. So, in 2006, they developed the LiveAgent help desk software[2]
Over the following years, this platform underwent continuous evolution, which ultimately resulted in the prestigious achievement of winning the 'Best Live Chat of the Year' award in 2020.[3]. Concurrently, the company expanded its operational footprint, establishing office in Kyiv. By 2023, both products transitioned to on-premise installations. Presently, the products are marketed as Software as a Service (SaaS) and boast a user base exceeding 10,000 customers.
References[edit]
- ↑ "Crunchbase - Quality Unit".
- ↑ Robinson, Christopher (2016-08-11). "LiveAgent: Pros and Cons of the Top Helpdesk Software". Financesonline.com. Retrieved 2024-01-11.
- ↑ "The Best Live Chat Software In 2020". Retrieved 2024-01-10.
External links[edit]
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