SightCall
SightCall (formerly Weemo) is an American multinational cloud-based Augmented Reality enterprise software company.[1] headquartered in San Francisco, California.[2] The company provides Augmented Reality visual assistance technology for a wide variety of applications including insurance[3][4], field service, customer service and telehealth applications. SightCall is device agnostic and operates on Android or iOS devices including laptops, tablets, mobile phones and wearables. SightCall technology helps customers improve productivity and reduce costs[5] by providing remote guidance over a real-time video communication stream through WebRTC or native app. The company has over 70 employees in offices in North America, EMEA and APAC.
History
SightCall was founded in Paris, France in 2007 by Thomas Cottereau and Antoine Vervoort as a WebRTC-based real-time video chat platform[6]. In 2014 the company rebranded as SightCall and moved its headquarters to Silicon Valley.
In 2011, SightCall raised $4 million in a Seed Round from IdInvest Partners.
In 2015, SightCall raised $8.5 million from IdInvest Partners[7]
In 2018 SightCall successfully integrated its software with the Salesforce Lightning platform making SightCall Visual Assistance available on the salesforce app exchange.[8]
SightCall helps Coca-Cola subsidiary Costa Express increase first call resolution by 79%.[9]
COVID-19
During the global COVID-19 pandemic, SightCall was rapidly adopted by enterprises to reduce onsite technician visits and the risk of person-to-person contact.
AGCO deployed SightCall to help pork producers maintain business operations by enabling remote technical assistance on the SightCall platform.[10]
Lincoln Motor Co created a virtual Lincoln Showcase using SightCall to give prospective car buyers the opportunity to receive a remote 45 minute walk-through on a Lincoln Corsair or Aviator from the comfort of their home.[11][12][13]
Partners
ClickSoftware has a large partnership ecosystem with field service execution platforms, CRM, resellers, wearables and system integrators such as Salesforce.com[14], ServiceMax[15], Zendesk[16], Accenture[5], Capgemini, Google Glass[17], Vuzix[18], Realwear and more.
References
- ↑ "Envision Accepting Pre-Orders for Google Glass Enterprise Edition 2 with AI Software to Assist the Visually Impaired". Unknown parameter
|url-status=ignored (help) - ↑ Miller, Paul (February 12, 2019). "Augmented Reality, Virtual Reality and Mixed Reality Do Bring Value to Industry". Forrester. Unknown parameter
|url-status=ignored (help) - ↑ Huckstep, Rick (April 7, 2020). "SightCall makes insurance easier when you see what the customer sees". The Digital Insurer. Unknown parameter
|url-status=ignored (help) - ↑ Chan, Mick (August 2, 2018). "Etiqa e-Cleva in Malaysia – video-assisted insurance claims; repair value approval within 30 minutes". PaulTan.org. Retrieved May 27, 2020. Unknown parameter
|url-status=ignored (help) - ↑ 5.0 5.1 Tyrrell, Michael (May 31, 2018). "Accenture helps Airbus improve productivity on A330 final assembly". Aerospace Manufacturing. Unknown parameter
|url-status=ignored (help) - ↑ Lardinois, Frederic (November 19, 2013). "Weemo Brings Its WebRTC-Powered Video Chat Solution To iOS, Android And PhoneGap Apps". TechCrunch. Unknown parameter
|url-status=ignored (help) - ↑ Filippone, Dominique (December 28, 2015). "SightCall, évangéliste du dépannage vidéo via smartphone". Lemonde Informatique. Unknown parameter
|url-status=ignored (help) - ↑ "SightCall Releases Visual Support for Salesforce Lightning". Destination CRM. December 13, 2018. Unknown parameter
|url-status=ignored (help) - ↑ Heggie-Collins, Sam (January 20, 2020). "Costa Express taps SightCall as visual support platform for partner helpline". Directors Club Newswire Global. Unknown parameter
|url-status=ignored (help) - ↑ AP (April 20, 2020). "AP Provides Remote Tech Support To Pork Producers During COVID-19". National Hog Farmer. Unknown parameter
|url-status=ignored (help) - ↑ McGlaun, Shane (April 7, 2020). "Lincoln has an interesting way to buy a new Lincoln Aviator or Corsair". Ford Authority. Unknown parameter
|url-status=ignored (help) - ↑ Johnson, Kyle (April 14, 2020). "Lincoln showcase offers virtual tours of Aviator, Corsair". Unknown parameter
|url-status=ignored (help) - ↑ Rosenholtz, Jared (April 5, 2020). "Lincoln Offers a More Luxurious Way to Buy a Car". Carbuzz. Unknown parameter
|url-status=ignored (help) - ↑ "SightCall Releases SightCall Visual Support for Salesforce Lightning". Unknown parameter
|url-status=ignored (help) - ↑ "ServiceMax Marketplace". ServiceMax Marketplace. Retrieved May 27, 2020. Unknown parameter
|url-status=ignored (help) - ↑ "Zendesk Partners with SightCall, Incorporates Augmented Reality Technology into Its Platform". AR Post. December 12, 2017. Retrieved May 20, 2020. Unknown parameter
|url-status=ignored (help) - ↑ Palladino, Tommy (March 9, 2020). "Envision accepting pre-orders for google glass enterprise edition 2 with AI software to assist the visually impaired". Next Reality. Unknown parameter
|url-status=ignored (help) - ↑ Sprigg, Sam (April 26, 2019). "Vuzix partners with SightCall to deliver a see what I see service solution on Vuxiz m300 XL Smart Glasses". Auganix. Unknown parameter
|url-status=ignored (help)
External links
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