Situation Behavior Impact
Situation Behavior Impact (SBI) is a process designed to deliver effective feedback with the intent to modify behaviour and change future outcomes. The focus on impact is intended to reduce defensiveness by not judging the reasons for behaviour but the link between the elements.[1] In this way, the recipient can more effectively be a part of the solution and be empowered on future behaviour choice.
In SBI, first, the situation, or in some cases the observed problem, is described, then the behaviour of an individual is recounted and then finally the impact of that behaviour is described. By following the SBI sequence the recipient can more easily understand the relationship of the three and thus enabling the recipient of SBI feedback to modify the situation or their behaviour in response to the situation to produce a modified impact or outcome.
While SBI is predominantly used for feedback, it is also sometimes used to describe work performed and challenges encountered (the situation), the work performed and how those challenges were reacted to (behaviour) and the outcome and impact of that work performed (impact).
References
- ↑ Klann, Gene. (2003). Crisis leadership : using military lessons, organizational experiences, and the power of influence3 to lessen the impact of chaos on the people you lead. Greensboro, NC: Center for Creative Leadership. ISBN 9781932973266. OCLC 777576773. Search this book on
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