Situation Behavior Impact
Situation Behavior Impact (SBI) is a process designed to deliver effective feedback with the intent to modify behavior and change future outcomes. The focus on impact is intended to reduce defensiveness by not judging the reasons for behavior but the link between the elements. In this way, the recipient can more effectively be a part of the solution and be empowered on future behavior choice.
In SBI, first, the situation, or in some cases the observed problem, is described, then the behavior of an individual is recounted and then finally the impact of that behavior is described. By following the SBI sequence the recipient can more easily understand the relationship of the three and thus enabling the recipient of SBI feedback to modify the situation or their behavior in response to the situation to produce a modified impact or outcome.
While SBI is predominantly used for feedback, it also sometimes used to describe work performed and challenges encountered (the situation), the work performed and how those challenges were reacted to (behavior) and the outcome and impact of that work performed (impact).
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