Success Management
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Success Management Theory[edit]
Alternate names[edit]
Success Management process[1],[3]
Concise description of theory[edit]
The Success Management Theory focuses on defining, leveraging, and securing the success of endeavors by gaining a comprehensive awareness of what is valued by stakeholders to achieve success and manage according to such understanding[1].
The Success Management Theory proposes that it is not enough to evaluate the accomplishments and impacts of an endeavor only at its end and only from a single perspective — success needs to be understood by considering the perspective of all stakeholders and must be continuously potentiated along the course of an endeavor (taking into account all the success facets[1],[4] — figure 1).
At the core of the Success Management Theory lies the Success Management process[1],[3] (figure 2), which aims to provide individuals and organizations with a clear, shared, and continuously updated picture of what success means in the context of their endeavors and the success levels being achieved in those endeavors by taking into account the evolution of the dimensions of success over time and the perspectives of all the relevant stakeholders [1].
The main objective is to enhance and secure endeavors’ success at maximum levels by acting accordingly [1],[2],[3].
Diagrams/schematics of theory[edit]
Figure 1. Facets of success[1],[4]
Figure 2. Success Management Process II [1],[3]
Related work[edit]
Outside the arena of project management, Lee and Lee[5] propose the business-focused framework “Failure Management (FM) and Success Management (SM) Toward Dynamic Sustainability”, which provides retrospective and prospective views on business failure/success.
Also, Customer Success Management is gaining increasing practical importance [6] and deserves rigorous academic analysis [7].
The concept comprises customer-related activities aimed at monitoring, securing and enhancing customer success, as well as the implementation of the corresponding organizational structures and processes within the supplier firm [8]
These studies not only share the expression “Success Management” with the "Success Management Theory", but also the concern on maximizing success (in spite of the significantly different contexts and scopes).
Articles that use the theory[edit]
Takagi, N., Varajão, J. (2019)[9]
Takagi, N., Varajão, J., Nascimento, J. (2019)[10]
Takagi, N., Varajão, J., Ribeiro, P. (2019)[11]
Takagi, N., Varajão, J., Ventura, T., Vecchiato, D., Gomes, R. (2019)[12]
Takagi, N., Varajão, J. (2020a)[13]
Takagi, N., Varajão, J. (2020b)[14]
Varshosaz, A., Varajão, J., Takagi, N. (2021)[15]
Takagi, N., Varajão, J. (2021)[16]
Takagi, N., Varajão, J., Ventura, T., Ubialli, D., Silva, T. (2021)[17]
Takagi, N., Varajão, J. (2022)[18]
External links[edit]
References[edit]
- ↑ 1.0 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Varajão, J.; Magalhães, L.; Freitas, L.; Rocha, P. (2022). "Success Management – from theory to practice". International Journal of Project Management. 40 (5): 481–498. doi:10.1016/j.ijproman.2022.04.002. Unknown parameter
|s2cid=ignored (help) - ↑ 2.0 2.1 Varajão, J. (2016). "Success Management as a project management knowledge area – work-in-progress". Procedia Computer Science. 100: 1095-1102. doi:10.1016/j.procs.2016.09.256.
- ↑ 3.0 3.1 3.2 3.3 Varajão, J. (2018). "A new process for Success Management: bringing order to a typically ad-hoc area". Journal of Modern Project Management. 5 (3): 92-99.
- ↑ 4.0 4.1 Varajão, J. (2018). "The many facets of information systems (+projects) success" (PDF). International Journal of Information Systems and Project Managementt. 6 (5): 5-13. doi:10.12821/ijispm060401. Unknown parameter
|s2cid=ignored (help) - ↑ Lee, J.; Lee, S.J. (2018). "Success management: Dynamic sustainability beyond harms of success". Organizational Dynamics. 47 (4): 209–218. doi:10.1016/j.orgdyn.2018.09.004. Unknown parameter
|s2cid=ignored (help) - ↑ Hochstein, B.; Rangarajan, D.; Mehta, N.; Kocher, D. (2020). "An industry/academic perspective on customer success management". Journal of Service Research. 23 (1): 3–7. doi:10.1177/1094670519896422. Unknown parameter
|s2cid=ignored (help) - ↑ Hilton, B.; Hajihashemi, B.; Henderson, C.M.; Palmatier, R.W. (2020). "Customer success management: The next evolution in customer management practice?". Industrial Marketing Management. 90: 360–369. doi:10.1016/j.indmarman.2020.08.001. Unknown parameter
|s2cid=ignored (help) - ↑ Prohl-Schwenke, K.; Kleinaltenkamp, M (2021). "How business customers judge customer success management". Industrial Marketing Management. 96: 197-212. doi:10.1016/j.indmarman.2021.05.004. Unknown parameter
|s2cid=ignored (help) - ↑ Takagi, N.; Varajão, J. (2019). "Integration of Success Management into project management guides and methodologies - position paper". Procedia Computer Science. 164: 366-372. doi:10.1016/j.procs.2019.12.195. Unknown parameter
|s2cid=ignored (help) - ↑ Takagi, N.; Varajão, J.; Nascimento, J. (2019). "Contributions for the optimization of the Success Management in projects through knowledge management practices - research-in-progress". CAPSI – Conference of the Portuguese Association of Information Systems.
- ↑ Takagi, N.; Varajão, J.; Ribeiro, P. (2019). "Integrating Success Management into EU PM²". CAPSI – Conference of the Portuguese Association of Information Systems.
- ↑ Takagi, N.; Varajão, J.; Ventura, T.; Vecchiato, D.; Gomes, R. (2019). "Success Management in a public sector information systems project – research-in-progress". Proceedings of the Escola Regional de Informática de Mato Grosso.
- ↑ Takagi, N.; Varajão, J. (2020). "Success Management and the Project Management Body of Knowledge (PMBOK): an integrated perspective". International Research Workshop on IT Project Management.
- ↑ Takagi, N.; Varajão, J. (2020). "Success Management in information systems projects – work-in-progress". ICTO - Information and Communication Technologies in Organizations and Society.
- ↑ Varshosaz, A.; Varajão, J.; Takagi, N. (2021). "Integrating the Information Systems Success Model with project Success Management process – position paper". International Journal of Applied Management Theory and Research. 3 (2): 1-13. doi:10.4018/IJAMTR.2021070101. Unknown parameter
|s2cid=ignored (help) - ↑ Takagi, N.; Varajão, J. (2021). "Success Management and Scrum for IS projects – an integrated approach". PACIS - Pacific Asia Conference on Information Systems.
- ↑ Takagi, N.; Varajão, J.; Ventura, T.; Ubialli, D.; Silva, T. (2021). "Implementing Success Management and PRINCE2 in a BPM public project – research-in-progress". ACIS - Australasian Conference on Information Systems.
- ↑ Takagi, N.; Varajão, J. (2022). "ISO 21500 and Success Management: an integrated model for project management". International Journal of Quality & Reliability Management. 39 (2): 408–427. doi:10.1108/IJQRM-10-2020-0353. Unknown parameter
|s2cid=ignored (help)
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