TeamSupport, LLC
| Private | |
| ISIN | 🆔 |
| Industry | Software |
| Founded 📆 | 2008 |
| Founder 👔 | Robert C. Johnson Eric Harrington Kevin Jones |
| Headquarters 🏙️ | Dallas, Texas, U.S. |
Area served 🗺️ | |
Key people | Grant Stanis (CEO) Robert C. Johnson (co-founder, board) |
| Products 📟 | Help-desk ticketing, live chat, customer-support software |
| Members | |
Number of employees | |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
TeamSupport is an American software company that provides a cloud-based customer-support platform built specifically for business-to-business (B2B) SaaS companies.[1][2] The platform is designed to help teams manage long-term customer relationships by enabling better collaboration between support, success, product, and development teams.[3]
Founded in 2008, TeamSupport offers tools for ticketing, live chat, customer self-service, success management, analytics, and artificial intelligence. It is best known for introducing the Customer Distress Index® (CDI), a proprietary scoring model that helps companies proactively identify at-risk customer accounts.[4]
History
TeamSupport was founded in Dallas, Texas, in 2008 by Robert C. Johnson, Eric Harrington, and Kevin Jones, software industry veterans who saw a need for support software tailored to the unique dynamics of B2B environments.[5] In 2018, the company secured a growth investment from Level Equity, a New York-based private equity firm, to accelerate its product development and market expansion.[6][7]
In August 2020, TeamSupport appointed Pete Khanna, former CEO of Trackvia, as its new chief executive officer, succeeding co-founder Johnson.[8] In May 2021, the company acquired SnapEngage, a live chat software firm, to expand its support offering with native chat and real-time messaging capabilities.[9][10]
In 2024, Grant Stanis became CEO and led the launch of AI Assist, a generative-AI feature that supports ticket summarization, response drafting, and customer insight generation.[11]
Reception
In a December 2020 review, PCMag praised TeamSupport’s “strong collaboration tools” and robust ticket tracking, while noting that the interface was less modern than some newer platforms.[12] More recent reviews note that TeamSupport stands out for its focus on B2B customer support and is particularly well-suited for medium to large B2B organizations, as it facilitates better team collaboration on support tickets, has more advanced reporting capabilities, and provides a more comprehensive customer database for in-depth insights.[13]
References
- ↑ "DI People: Cinemark, Brinks Home Security, Medical City Children's Make Leadership Announcements". Dallas Innovates. Dallas Innovates. 3 March 2020. Retrieved 23 July 2025.
- ↑ "A Very Special Mission: TeamSupport". National Business Aviation Association. National Business Aviation Association. 19 February 2018. Retrieved 23 July 2025.
- ↑ Klie, Leonard (2012-07-01). "Service to Sing About: Wren Solutions streamlines internal support and eliminates duplication with TeamSupport". CRM Magazine. Vol. 16 no. 7. CRM Media (Information Today, Inc.). pp. 63–64. ISSN 1529-8728. Retrieved 2025-10-27.
- ↑ Klie, Leonard (2014-09-12). "TeamSupport Introduces Customer Distress Index". CRM Magazine. CRM Media (Information Today, Inc.). ISSN 1529-8728. Retrieved 2025-10-27.
- ↑ "TeamSupport Raises $1.25 M in Funding". FinSMEs. June 11, 2014. Retrieved 16 July 2025.
- ↑ "TeamSupport Secures Growth Investment from Level Equity". FinSMEs. July 18, 2018. Retrieved 16 July 2025.
- ↑ "Follow the Money: Craftwork Coffee Raises $932.5K, Selery Fulfillment Pulls in $850K". Dallas Innovates. July 19, 2018. Retrieved 16 July 2025.
- ↑ Womack, Brian (August 28, 2020). "TeamSupport's new CEO sees 'wide-open market for us to go attack'". Dallas Business Journal. Retrieved 16 July 2025.
- ↑ "TeamSupport Acquires Live Chat Firm SnapEngage". CX Today. May 25, 2021. Retrieved 16 July 2025.
- ↑ "Customer-support software firm buys SnapEngage". BizWest. May 21, 2021. Retrieved 16 July 2025.
- ↑ "TeamSupport Launches AI Chat Tool, Names Former PwC M&A Veteran as CEO". Dallas Innovates. June 28, 2024. Retrieved 16 July 2025.
- ↑ "TeamSupport Review". PCMag. December 13, 2020. Retrieved 16 July 2025.
- ↑ Lead, The CX. "TeamSupport Customer Support Software In-Depth Review 2025". The CX Lead. Retrieved 2025-08-08.
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