Alorica
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| Privately held corporation | |
| ISIN | 🆔 |
| Industry | Business Process Outsourcing, Outcomes as a Service, Digital CX Solutions |
| Founded 📆 | 1999 |
| Founder 👔 | Andy Lee |
| Headquarters 🏙️ | Irvine, California |
Area served 🗺️ | |
Key people | CEO: Greg Haller (2022—) |
| Members | |
Number of employees | ~100,000 people |
| Subsidiaries | Expert Global Solutions, West Asset Services, PRC, LLC, Ryla, Inc. |
| 🌐 Website | alorica.com |
| 📇 Address | |
| 📞 telephone | |
Alorica is a global organization that delivers next-generation customer experience solutions and business process outsourcing (BPO).[1] It is a certified minority-owned BPO.[2][3], headquartered in Irvine, California, US.
It employees approximately 100,000 people globally[4] operating both on site and through a work-at-home platform providing a range of solutions from customer care to financial solutions and customized digital services.[5]
History[edit]
Alorica was founded by Andy Lee in 1999. Lee served as the company's CEO from 1999 to 2022, becoming executive chairman in 2021;[1][6] Greg Haller was promoted to CEO[1][7] after having served as Chief Operating Officer from 2018 to 2022.
Over the course of its history, Alorica has acquired multiple global subsidiaries, including:
- Expert Global Solutions
- West Asset Services[8]
- PRC, LLC[9]
- Ryla, Inc.[10]
References[edit]
- ↑ 1.0 1.1 1.2 "Alorica Inc". bloomberg.com. Retrieved 19 August 2022. Unknown parameter
|url-status=ignored (help) - ↑ Barjatya, Aishwarya; Soni, Rita N. (2 December 2021). "Diversity is Gaining Ground in BPS – Why Your Organization Should Care | Blog". everestgrp.com. Retrieved 19 August 2022. Unknown parameter
|url-status=ignored (help) - ↑ "Alorica's Award-Winning Digital Solutions Boost Employee Speed-To-Proficiency For Enhanced Business Outcomes". techrseries.com. 9 May 2022. Retrieved 19 August 2022. Unknown parameter
|url-status=ignored (help) - ↑ Deighton, Katie (27 December 2021). "Companies Call in Better Pay and Perks for Contact Center Workers". wsj.com. Retrieved 18 August 2022. Unknown parameter
|url-status=ignored (help) - ↑ Heller, Martha (1 June 2022). "Running both IT and digital at Alorica". cio.com. Retrieved 1 June 2022. Unknown parameter
|url-status=ignored (help) - ↑ Brennan, Peter J. (4 April 2022). "Alorica Founder Lee Steps Down as CEO". ocbj.com. Retrieved 19 July 2022.
- ↑ "alorica - Google Search". www.google.com. Retrieved 2022-10-03.
- ↑ "Alorica Acquires West - Agent Services". mergr.com. Retrieved 19 August 2022. Unknown parameter
|url-status=ignored (help) - ↑ "Alorica Inc. and PRC, LLC Sign Strategic Agreement". globenewswire.com. 3 August 2010. Retrieved 18 August 2022. Unknown parameter
|url-status=ignored (help) - ↑ Karkaria, Urvaksh (16 April 2010). "Ryla acquired by Calif. firm in $70M deal". bizjournals.com. Retrieved 18 August 2022. Unknown parameter
|url-status=ignored (help)
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