Auzen SA
References
| Private | |
| ISIN | 🆔 |
| Industry | Health care, Telehealth, Audiology |
| Founded 📆 | January 1, 2021 in Nyon, Switzerland |
| Founder 👔 | Jérémie Benhamron Jonathan Abittan |
| Headquarters 🏙️ | , Nyon, Switzerland , Switzerland |
Number of locations | 7 countries |
Area served 🗺️ | Europe and United States |
Key people | Jérémie Benhamron (CEO) |
| Products 📟 | Hearing aids, audiology accessories |
| Services | Teleaudiology, remote hearing care, online hearing tests |
| Members | |
Number of employees | 10-50 (2025 est.) |
| Parent | Groupe Héron |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
Auzen SA is a Swiss telehealth company that provides online audiology services and distributes hearing aids and accessories.[1] The company was founded in 2021 and operates in seven countries across Europe and North America.[2] It is headquartered in Nyon, Switzerland, and is a subsidiary of Groupe Héron, a Swiss conglomerate with interests in the optical and hearing industries.[3].[4]
History
Auzen was founded in January 2021 by Jérémie Benhamron and Jonathan Abittan, head of Groupe Héron.[3] According to business publications, the company was established to provide remote hearing care services.[5] The company was officially registered in the Swiss Federal Commercial Register on September 23, 2021.[6]
The company expanded from Switzerland to other European markets, including the United Kingdom, Germany, Spain, Italy, and Ireland, as well as the United States.[2]
Acquisitions and Mergers
In October 2025, Auzen acquired MysecondEar, a German hearing aids company.[2] This acquisition expanded Auzen's presence in the German market.
Business Model
Auzen operates on a direct-to-consumer bundle sales (hearing devices and teleaudiology services) model.[5] According to industry publications and to the report by the national investigation by the Italian Competition Authority[7], the company's pricing model offers hearing aids at lower costs compared to traditional audiology centers.[8][9]
The company provides remote hearing care services, which include online hearing tests, hearing health guidance, and fitting consultations with audiologists.[5] Hearing aid fittings and adjustments are performed live and remotely through teleconsultations.[10]
Auzen Ear Scan
Auzen developed a mobile app called Auzen Ear Scan for iOS and Android devices.[11] The app uses a phone's camera to measure ear dimensions, including the length of the ear pinna and the diameter of the ear canal, to provide the hearing aid wearer with the appropriate dome size and cable length.[11]
Products
Auzen distributes hearing aids from six major manufacturers:[2]
The company also sells additional hearing solutions and audiology accessories.[2]
Operations
Auzen operates dedicated websites for each of its markets:
- Switzerland - auzen
.com - United Kingdom - uk
.auzen .com - Germany - de
.auzen .com - Spain - es
.auzen .com - Italy - it
.auzen .com - Ireland - ie
.auzen .com - United States - us
.auzen .com
Auzen is a subsidiary of Groupe Héron, a Swiss group with over 500 optical and hearing care centers across Europe and the United States.[3]
Media Coverage
Auzen has been covered by multiple European business publications. German-language publications including Moneycab, B.O.N.Z., SeniorWeb, and Takerisk have reported on the company.[1][5][8][10] The company is also listed on the startup database Tracxn.[2]
In French-speaking markets, publications such as Xund24 and FOCUS have covered the company.[3][11] In Italy, Leggo.it has reported on Auzen's operations in the context of hearing care access [9] as well as Milano Finanza[12], Il Tempo [13], Il Messaggero [14], Il Roma [15], Il Sud 24 [16] as well as other online Italian medias [17]
Customer Reviews
According to the independent review platform Trustpilot, Auzen has received customer reviews with an average rating of five stars based on over 200 verified reviews across multiple markets.[18]
Regulatory Environment
Auzen operates within the regulatory frameworks of each market it serves. In the United Kingdom, the company's operations are aligned with government guidance on hearing aid regulations.[19]
In 2023, Auzen participated in a national investigation by the Italian Competition Authority ( AGCM - Autorità Garante della Concorrenza e del Mercato) titled "Indagine Conoscitiva Relativa ai Mercati degli Apparecchi Acustici in Italia" (Market Investigation on Hearing Aid Markets in Italy)[7]. According to the report which also included testimonies from Amplifon, Consip and more, Auzen, ensures regulatory compliance through the use of the NOAH software which allows for the storing of all patient data, measurements and fittings in one single database and proprietary remote fitting technology.
See Also
- Telehealth
- Hearing aid
- Audiology
- Sonova
- Groupe Héron
- Teleaudiology
References
- ↑ 1.0 1.1 "Teleaudiologie-Startup Auzen mit starkem Wachstum" (in Deutsch). Moneycab. Retrieved December 16, 2025.
- ↑ 2.0 2.1 2.2 2.3 2.4 2.5 "Auzen - 2025 Company Profile & Competitors". Tracxn. August 12, 2025. Retrieved December 16, 2025.
- ↑ 3.0 3.1 3.2 3.3 "Un pionnier suisse de la téléaudiologie révolutionne les soins auditifs en ligne" (in français). Xund24. Retrieved December 16, 2025.
- ↑ "Deux nouvelles arrivées à la tête du groupe Héron (Acuitis et Grandaudition)". www.audioinfos365.fr/ (in français). Retrieved 2025-12-18.
- ↑ 5.0 5.1 5.2 5.3 "Auzen revolutioniert die Audiologie mit der günstigsten, vollständig online verfügbaren Premium-Hörgeräteversorgung" (in Deutsch). B.O.N.Z. Retrieved December 16, 2025.
- ↑ "Auzen SA in Nyon - Reports". Moneyhouse. Retrieved December 16, 2025.
- ↑ 7.0 7.1 "Wayback Machine" (PDF). www.agcm.it. Archived from the original (PDF) on 2024-11-11. Retrieved 2025-12-18. Unknown parameter
|url-status=ignored (help) - ↑ 8.0 8.1 "Besser hören, leichter leben: Die Zukunft der Hörgeräte ist digital" (in Deutsch). SeniorWeb. Retrieved December 16, 2025.
- ↑ 9.0 9.1 "In Italia 7 milioni di persone hanno problemi di udito: apparecchi costosi e rimborsi complicati, perché è difficile curarsi" (in italiano). Leggo.it. January 14, 2025. Retrieved December 16, 2025.
- ↑ 10.0 10.1 "Auzen revolutioniert die Audiologie mit der günstigsten, vollständig online verfügbaren Premium-Hörgeräteversorgung" (in Deutsch). Takerisk. Retrieved December 16, 2025.
- ↑ 11.0 11.1 11.2 "Tout ce qu'il faut savoir sur les aides auditives" (in français). FOCUS. Retrieved December 16, 2025.
- ↑ "Milano Finanza article.PDF". Google Docs. Retrieved 2025-12-18.
- ↑ "Sette milioni di italiani hanno problemi di udito. La tele-audiologia in soccorso degli anziani". www.iltempo.it (in italiano). Retrieved 2025-12-18.
- ↑ "Perdita dell'udito, oltre 1 miliardo di giovani a rischio nel mondo. In Italia già colpito il 12% della popolazione". www.ilmessaggero.it (in italiano). 2024-12-10. Retrieved 2025-12-18.
- ↑ web, Redazione (2025-03-03). "Giornata mondiale dell'udito: Auzen e l'importanza dell'AI". www.ilroma.net (in italiano). Retrieved 2025-12-18.
- ↑ "Ia, Auzen lancia analisi audiometrica rivoluzionaria" (in italiano). 2025-03-03. Retrieved 2025-12-18.
- ↑ "Test dell'udito online: "Oggi si fa con l'Intelligenza artificiale"". Salute (in italiano). 2025-03-05. Retrieved 2025-12-18.
- ↑ "Read Customer Service Reviews of auzen.com". Trustpilot. Retrieved December 16, 2025.
- ↑ "Green light for groundbreaking hearing aids". Gov.uk. January 16, 2025. Retrieved December 16, 2025.
External Links
- Official website (Switzerland)
- Auzen UK
- Auzen USA
- Auzen Germany
- Auzen Spain
- Auzen Italy
- Auzen Ireland
Category:Companies based in the canton of Vaud Category:Swiss companies established in 2021 Category:Hearing aid manufacturers Category:Telehealth companies Category:Online retailers of Switzerland Category:Teleaudiology
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