Avius Ltd
| Privately held company | |
| ISIN | 🆔 |
| Founded 📆 | 2006 |
| Founder 👔 | |
| Headquarters 🏙️ | Bournemouth, UK |
Area served 🗺️ | |
Key people | Ben Story, CEO,
William Gunaratne, Managing Director, Luke Williams, Director |
| Products 📟 | Customer feedback software
Voice of Employee surveys Customer Enquiry Management system |
| Members | |
Number of employees | |
| 🌐 Website | avius.com |
| 📇 Address | |
| 📞 telephone | |
Avius are a global provider of real-time customer and employee feedback software solutions headquartered in Bournemouth, England. The company was founded in 2006 by Ben Story, William Gunaratne, and Luke Williams[1]. In 2015 Avius opened their second office in Florida, United States.
Key milestones[edit]
2006 - Avius was founded as an attraction booking system, software that allowed ride bookings via text message.
2007 - The booking system was sold and the proceeds went to fund the current Avius customer and employee feedback solutions.
2011 - Avius introduced Customer Enquiry Management system (also known as Avius Optimus[2]) to their product portfolio.
2015 - The co-founder and CEO, Ben Story, moved to Florida, United States, to open Avius' second office and expand the North American side of the business.
May 2020 - Avius introduced a touch-free update to their survey kiosks called SmartCode, which allows customers to scan a dynamic code and complete the survey on their own phones.
October 2020 - Avius launched an AI-powered touchless survey experience, Gestures[3][4], allowing customers to use touch-free hand gestures register their feedback.
Products[edit]
Avius provides in-the-moment Voice of Customer surveys which can often be seen in form of kiosk devices near washrooms, entrance/exit points, airport security, or food & beverage locations at a theme park[5]. Avius also offers online surveys to capture pre/post visit feedback, and as of 2020 two touch-free solutions, SmartCode and Gestures.
Avius also offers Voice of Employee surveys allowing employees to complete a survey anonymously on a survey kiosk or online, or leave their details for a follow-up with management.
Avius' Customer Enquiry Management system, also known as Avius Optimus, allows businesses to collect, manage, and respond to all customer feedback, from multiple channels.
Customers[edit]
Avius customer and employee feedback solutions are used by some of the largest public attractions and facilities in the world, including Merlin Entertainments (who operate Alton Towers, London Eye, Madame Tussauds, and another 100 attractions worldwide), Westminster Abbey[6], The View From The Shard, LAX, Houston Airports, Atlanta International Airport[7], and David Lloyd Leisure.
References[edit]
- ↑ "Ben, Luke and Will's story". www.bournemouth.ac.uk. Retrieved 2021-03-03.
- ↑ "Avius to Showcase Optimus Visitor Feedback Management System at IAAPA 2012". PRWeb. Retrieved 2021-03-03.
- ↑ "Avius Launches Gestures - Touchless Customer Feedback Technology". MarTech Series. 2020-10-14. Retrieved 2021-03-03.
- ↑ "Q&A: touchless technology and the future of airport surveys with Avius". Airport Technology. 2020-10-15. Retrieved 2021-06-07.
- ↑ "How to improve customer satisfaction in airports". Bouncepad UK. Retrieved 2021-03-03.
- ↑ "Avius | Westminster Abbey partners with Avius to measure visitor experience". RealWire. 2019-07-04. Retrieved 2021-03-03.
- ↑ "Believe It or Not, Airport Bathrooms Are Getting Better (and Cleaner)". The New York Times. 2018-10-05.
External links[edit]
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