Bachcare
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Bachcare is a New Zealand vacation rental online marketplace for pre-serviced holiday homes, baches and apartments, primarily for short term accommodation and tourism activities. It was acquired by Sykes Holiday Cottages in 2019.[1]
 | |
| Type of business | Subsidiary |
|---|---|
Type of site | Vacation rental |
| Available in | English |
| Founded | 2003 |
| Owner | Sykes Holiday Cottages |
| Website | https://www.bachcare.co.nz |
| Commercial | Yes |
History[edit]
Bachcare was founded in 2003 by Leslie Preston,[2] providing holiday homeowners and travellers with short term accommodation. Originating in Hahei and the Coromandel, Bachcare has expanded operations to most regions of New Zealand. Managing over 2,000 holiday homes across 150 locations with over 150,000 guests to its properties every year.
The company employs approximately 50 people at its support office in Auckland and works with approximately 100 contracted holiday managers across the North and South Islands of New Zealand.
Investigations by the Commerce Commission[3] led to the company being fined for manipulating customer reviews between 2017 and 2018.[4]
In 2019, Bachcare was acquired by Sykes Holiday Cottages,[5] and had been going through problems with scaling as they took on more properties and expanded further across New Zealand. Having a shortage of staff led to complaints from guests as some properties were not serviced.[6]
During the summer of 2022, many Bachcare guests were unable to access their holiday homes as they had been sent incorrect advice on key safes and key locations. Bachcare blamed a technical glitch in their systems.[7]
COVID-19 pandemic[edit]
During the COVID-19 pandemic, many holiday marketplace sites, and the tourism industry as a whole, were negatively impacted[8] by either national or local government declarations of emergency. The company reported a large increase in domestic bookings as restrictions began to ease in early 2022,[9] and have forecasted further annual growth of the tourism industry coming out of the pandemic.[10]
References[edit]
- ↑ "UK's Sykes Holiday Cottages Acquires Major Stake in New Zealand's Bachcare". VRM Intel. 6 April 2019. Retrieved 6 July 2022.
- ↑ Wood, Alan (2 October 2015). "Bachcare shows the how an SME proposition can take off". Stuff. Retrieved 6 July 2022.
- ↑ Harvey, Tara (20 December 2019). "Bachcare convicted and fined for misleading online reviews". comcom.govt.nz. Retrieved 12 July 2022.
- ↑ "Bachcare fined for manipulating customer reviews". Consumer NZ. Retrieved 12 July 2022.
- ↑ Doggrell, Katherine (7 January 2020). "Sykes acquires Pure Cottages Group". Hotel Management. Retrieved 12 July 2022.
- ↑ Taunton, Esther (15 January 2022). "Access complaints latest chapter in Bachcare's chequered history". Stuff. Retrieved 7 July 2022.
- ↑ Taunton, Esther (6 January 2022). "Frustrated guests break into Bachcare holiday homes". Stuff. Retrieved 12 July 2022.
- ↑ "Tourism's missing $12.9b: What closed borders are costing NZ". NZ Herald. Retrieved 6 July 2022.
- ↑ "Domestic accommodation bookings ramped up immediately following axing of MIQ, says Bachcare". Newshub. Retrieved 6 July 2022.
- ↑ "Kiwis renting bachs in Northland in record numbers". NZ Herald. Retrieved 6 July 2022.
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