Banking Ombudsman Scheme (New Zealand)
The Banking Ombudsman Scheme in New Zealand is a free and independent dispute resolution service established in 1992. They look into complaints by customers about (New Zealand) banks and some non-bank deposit takers. A full list of scheme participants can be found on their website.
It is an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
In the 2016 MBIE National Consumer Survey the Banking Ombudsman Scheme was listed as the most well known financial services dispute resolution scheme, and rated second overall.
The current Banking Ombudsman is Nicola Sladden.
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