Barbara Khozam

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Barbara Khozam
BornBarbara Ann Nyland
Salinas, California.
🏳️ NationalityAmerican.
Ms. Happy Pants
💼 Occupation
Consultant, Trainer, Author.[1]
Toastmaster's International Accredited Speaker Designation.[2]
Notable workMultiple awards and books.[3]
👴 👵 Parent(s)Harvey Nyland, Gladys Nyland

Barbara Khozam is an accredited speaker, training consultant and an author who works with small and medium-sized businesses to create a structure and process around customer service.[2][4][5][6][7][8][9][10]

Early life[edit]

Barbara Ann Nyland was born at Salinas Valley Memorial Hospital in Salinas, California. In 1972, her parents, two sisters and brother moved to the mission town of San Juan Bautista, CA. Barbara attended Sacred Heart elementary school in Hollister, California and then Notre Dame High School in Salinas, CA where she graduated co-valedictorian.[11]

Her father, Harvey Nyland, was in law enforcement for 45 years and was the sheriff of San Benito County for 12 of those 45 years. Through his leadership, Barbara learned early on the importance of integrity and respect. Her mother, Gladys Nyland, taught her the importance of kindness. The combination of their influence began her interest in having an "attitude of service".[11]

Although Barbara graduated with a B.S. degree in Chemistry from Santa Clara University, her interest continued to lean towards aiding others. In her job as an applications development chemist for Syva Company – which became Dade Behring, she trained people on the use of drug testing equipment. She quit and eight months later she was hired as an independent contractor for a seminar company, SkillPath Seminars, where she worked for 10 years (1999–2010). While at SkillPath, Barbara developed her presentation style and received 27 awards for sales achievement and high trainer ratings.[2][12]

On August 18, 2007 Barbara married Ziad Michel Khozam, owner of a design build firm called ZMK Construction. They currently reside in Escondido, CA. where they both operate their own businesses.[11]


As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1200 presentations to 35,000 people in nine countries on Customer Service, Leadership, and Communication. Her audiences include employees of Xerox, Symantec, Verizon, and the FBI among others.[12] For her “High Energy/High Impact” delivery and ability to tackle real issues in regards to tackling real issues posed by her audience, she has been the recipient of multiple awards for "Sales Achievement & Outstanding Trainer Ratings".[2]

Barbara Khozam has been consulting, training, and speaking about Customer Service for more than 15 years. Team Khozam has worked with clients of all shapes and sizes-from the Ramona Thrift Store to Kaiser Permanente. Through her consulting services, Barbara and her team help businesses create cultures of service in which employees become customer advocates.[13] Ultimately and consistently, the results are aimed to be loyal (and happy) customers and a profitable bottom-line.[12][14][15]

Barbara and her teamwork with small to medium-sized businesses to create a structure and process around customer service. The goal is to create accountability and consistency and, ultimately, increased profits and higher morale. Some of her services include 45 – 60 Minute Keynote Presentation, 90 minute, 2 Hour, ½ Day, Full Day Seminars, Customer Service Training,[12] Leadership Training, Dealing with Irate, ustomer Training, Communication Training, Employee Survey/ Interviews, Mystery Visits / Calls and Reports, Custom Tailored Customer, ervice Protocols Creation, Customer Surveys / Interviews, One-on-One Coaching, Monthly Follow-Up Consulting.[2][16]

Barbara is the recipient of 27 awards for "Sales Achievement & Outstanding Trainer Ratings" and is ranked in the top 1% out of 400 trainers in the United States – from SkillPath Seminars In 2014 Barbara earned the Area Governor of the Year award for District 5 of Toastmasters International.[17][17][18] In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking” (scored in six categories). Only 66 have earned the award in 126 countries.[2][19]


  • How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!).[20][21][22]
  • Power of the Platform: Speakers on Purpose.[23]
  • Executive Etiquette Power.[24]


  1. "Barbara Khozam Lets Her Hair Down and Tells The Sales Whisperer(r) How She Did It -". Retrieved 2015-08-30.
  2. 2.0 2.1 2.2 2.3 2.4 2.5 "Accredited Speaker Barbara Khozam". Toast Masters International. Retrieved 23 July 2015.
  3. "Khozam, Barbara Biography". Retrieved 2015-08-30.
  4. "› TIP 20: Don't Explain Things to Customers. « Barbara Khozam's …". 2012-08-30. Retrieved 2015-08-30.
  5. "Escondido resident earns Toastmasters Accredited Speaker designation".\accessdate=2015-08-30.
  6. "Serving It Up With A Sense of Humo". The Athlete’s |access-date= requires |url= (help)
  7. "Small Business CEO magazine cover story" (January 2012). Small Business CEO magazine. Retrieved 23 July 2015.
  8. "Whine Experts: Creative Solutions Turn Unhappy Customers Into Loyal Clients" (November 2013). Costco Connection Newsletter. |access-date= requires |url= (help)
  9. "Customers want you to care as much about their problem as they do". |access-date= requires |url= (help)
  10. "How to Complain-Kiplinger". Retrieved 2015-08-30.
  11. 11.0 11.1 11.2 "Barbara Khozam". Retrieved 23 July 2015.
  12. 12.0 12.1 12.2 12.3 "Bill Howe Family of Companies Hires Customer Service Expert to Improve Company". Bill Howe. 26 November 2014. Retrieved 23 July 2015.
  13. "Briefcase | Albuquerque Journal News". Retrieved 2015-08-30.
  14. "A San Diego Top Influential". Bill Howe. 2014-11-26. Retrieved 2015-08-30.
  15. Haller, Patrick. "The Infamous "Comcast Call"—What Can We Learn?". Retrieved 23 July 2015.
  16. "Ben Glass, Barbara Khozam and guests". 13 September 2013. Retrieved 23 July 2015.
  17. 17.0 17.1 "Janet Taylor, Barbara Khozam Recognized At Awards & Installation Breakfast | District 5 Toastmasters". 2014-06-20. Retrieved 2015-08-30.
  18. "How to Simplify Communication |". 2013-06-19. Retrieved 2015-08-30.
  19. "2015 BRAVO! Nominees". Retrieved 2015-08-30.
  20. "Barbara Khozam > Compare Discount Book Prices & Save up to 90% >". Retrieved 2015-08-30.
  21. Barbara Khozam. "How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!), Barbara Khozam". Retrieved 2015-08-30.
  22. Nagy, Kambria (7 August 2013). "Effective Ways to Train Customer Service Employees". Nextiva. |access-date= requires |url= (help)
  23. "The Power of the Platform: Speakers on Purpose: Jack Canfield, Brian Tracy, Keith Ferrazzi: 9780975458167: Books". Retrieved 2015-08-30.
  24. "Executive Etiquette Power: Top Experts Share What to Know to Advance Your Career: Vonetta Dumas, Sangeeta Sind Linda Cain". ISBN 9780964490642. Retrieved 2015-08-30.

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