Bruce Sharpe
| Bruce Sharpe | |
|---|---|
 Bruce-Sharpe.webp Bruce Sharpe, Chief Product Officer at Humach | |
| Born | |
| 🏳️ Nationality | American |
| 🎓 Alma mater | University of Colorado Denver |
| 💼 Occupation | Chief Product Officer |
| 👔 Employer | Humach |
Bruce Sharpe is an American technology and customer experience executive who serves as the Chief Product Officer at Humach. He has more than 30 years of experience in the business process outsourcing (BPO) and customer experience (CX) industries, with roles spanning startups and large enterprises. Sharpe is noted for his work in product development, contact center technology, and innovation.
Summary
Bruce Sharpe leads product strategy and innovation at Humach, focusing on the intersection of human-centered customer service and AI-driven automation. Over his career he has held technical and leadership roles with Fortune 1000 companies and startups, and has been involved in numerous contact center and telecommunications initiatives.
Career
Sharpe’s early career began in telecommunications hardware engineering and evolved into product and contact center technology leadership. He has worked at startups and enterprise firms including Metromedia Long Distance, Red Lion / Doubletree Hotels, Ticketmaster, and TeleTech (TTEC). His roles have covered engineering, architecture, product development, implementation, R&D, and sales support for global enterprise customers.
Notable career activities and achievements include:
- Leading product and technology initiatives at Ticketmaster and TeleTech (TTEC).
- Working on large-scale contact center implementations, including global cloud contact center rollouts and platform migrations.
- Participating in internal enterprise startups and spinouts such as enhansiv and Humanify (while at TeleTech) and esolutions and TM Direct (while at Ticketmaster).
- Hands-on experience with contact center platforms and vendors such as Thrio/Nextiva, Talkdesk, Avaya, Cisco, Genesys, and Aspect.
Patents and innovation
Sharpe has authored numerous patents related to customer engagement systems, contact center technologies, and related product innovations. During his time at TeleTech he authored patents that were filed domestically and internationally; he has also authored patents for other companies and for Humach. His patent work reflects long-term involvement in R&D and product innovation within contact centers and CX technologies.
Selected projects and partnerships
Sharpe has been instrumental in projects involving early VoIP implementations, virtual expert and kiosk-based solutions, and large-scale contact center deployments. He has worked with academic and industry partners on speech analytics and related technologies, and has helped establish technical partnerships with vendors and platform providers. Current and past partners and integrations include ElevenLabs, Deepgram, Nextiva, Talkdesk, AWS partners, IBM, and Anthropic.
Education
- University of Colorado Denver
Personal life
Outside of his professional work, Sharpe enjoys home automation, woodworking, hiking, and weekly family gatherings.
External links
- Bruce Sharpe on LinkedIn
- Humach — Leadership / Team page
- Deepgram — Humach feature (YouTube)
- Pinkfish — Humach feature
- CityBiz — Appointment article
- Anthropic — Humach customer listing
