Connect SA
 | |
Formerly | Pivotal Data |
|---|---|
| Private | |
| ISIN | 🆔 |
| Industry | Information technology, Customer experience, Contact center |
| Founded 📆 | October 1990 |
| Founder 👔 | Adam Young, Martin Cross |
Area served 🗺️ | Worldwide |
Key people | Adam Young (CEO), Martin Cross (CSO), Steven Fricker (CRO), Peter Francis (CFO) |
| Services | Cloud computing, Artificial intelligence, Customer experience solutions, Contact center solutions |
| Members | |
Number of employees | |
| 🌐 Website | weconnect |
| 📇 Address | |
| 📞 telephone | |
Connect SA, formerly known as Pivotal Data, is a British software company headquartered in London, United Kingdom. Founded in 1990, the company specializes in customer experience (CX) and contact center technology solutions, offering both cloud-based and hybrid cloud platforms for mid-sized and large businesses.
History
Connect SA was founded in October 1990 by Adam Young and Martin Cross. The company originated from two separate businesses: Young's focused on Avaya technologies and pioneered the deployment of an IP switch in the UK, while Cross specialized in managed services, initially focusing on voicemail systems with OC Tel, later acquired by Nortel and then Avaya. Cross later acquired Cool Harbour, a company specializing in Amazon Connect services, and PC1, focused on Cisco and Genesys contact center solutions.
In January 2003, Martin Cross joined Connect as Chief Technology Officer and later transitioned to Chief Strategy Officer. In January 2009, Steven Fricker was appointed Chief Revenue Officer. In January 2017, Peter Francis joined as Chief Financial Officer. In January 2021, Adam Young became the Chief Executive Officer, succeeding [predecessor name].
Products and Services
Connect SA provides cloud-based and on-premises contact center and customer experience (CX) solutions, leveraging artificial intelligence, data analytics, and automation to deliver personalized customer interactions. The company partners with technology vendors while maintaining independence to integrate solutions across platforms. Its key offerings include:
- Avaya: A suite of contact center and unified communications solutions, including cloud-based and on-premises platforms for voice, digital channels, and workforce engagement. Connect SA is recognized as an Avaya Diamond Partner, delivering integrated CX solutions.
- Five9: A cloud contact center as a service (CCaaS) platform that enables agents to engage customers across multiple channels and provides visibility into contact center performance.
- Genesys Solutions:
** Genesys Multicloud CX (formerly Genesys Engage and PureEngage): Multicloud call center software available on AWS, Microsoft Azure, and Google Cloud Platform, deployable in public or private cloud settings. ** Genesys Cloud CX (formerly PureCloud): Microservices-based software built on AWS for customer experience management. ** PureConnect (formerly Customer Interaction Center): Software for contact center customer experience management, originally developed by Interactive Intelligence. ** Genesys DX: Predictive digital customer engagement software combining CX with AI.
- Amazon Connect: A cloud-based CCaaS platform offered by AWS, designed for scalable and cost-effective customer service solutions with omnichannel capabilities and CRM integration.
- Salesforce: A CCaaS and CX solution integrating phone support and digital channels via Salesforce Service Cloud Voice.
- Zendesk: A platform for building customer relationships through integrated support solutions.
- ServiceNow: A platform leveraging workflow automation to integrate customer journeys with existing business solutions.
Operations
Connect SA is headquartered in London, United Kingdom, with additional offices in South Africa, India, and the United States. The company operates as a global systems integrator and digital transformation partner, serving clients worldwide.
References
External links
This article "Connect" is from Wikipedia. The list of its authors can be seen in its historical and/or the page Edithistory:Connect. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.
