Delivering negative news
DELIVERING NEGATIVE NEWS[edit]
[1] A negative news message delivers news that the listener does not want to read, hear or receive. Communicating bad news is never easy. For communicating negative news messages, an inductive strategy is chosen. For instance, sharing disappointing news, refusing a request, denying a claim, refusing an order, denying credit, delivering constructive criticism, and communicating negative organizational news.
Delivering negative news creates anxiety, stress, and other strong emotions. The unpleasant feelings associated with negative news can generally be turned down if the receiver:
°be informed of the reason for a rejection
°discern that the news was revealed successfully
°thinks the matter was managed seriously
°accepts that the decision for fair and rationale.
STRATEGIES FOR DELIVERING NEGATIVE NEWS[edit]
The communicator must deliver the bad news in a way that works for all parties involved and solicits productive cooperation in the future. The strategies for delivering bad news are:
°Carry out the bad news in an opportune manner
°Go for the appropriate mix of channels
°Be well disposed of with the bad news recipients and soften the move
°Anticipate with a simple, clear rationale
°Explain occurring impacts
°Put mind to solutions and long term benefits
°Convey goodwill.
APPROACHES FOR DELIVERING NEGATIVE NEWS[edit]
[3] [4] [5] The negative news can be delivered in two approaches: Direct and Indirect Approach
Direct Approach[edit]
[6] [7] [8] This is an approach that communicates the bad news at the opening of the message. Going ahead with the bad news, in the beginning, has the upper hand of requiring the listener to spend less time before holding out the main message.
The direct pattern consists of three parts:
°Bad news
°Reason for bad news
°Closing
Indirect Approach[edit]
[9] [10] [11] The indirect approach allows keeping the reader's attention until the reason for bad news has been explained. Actually the foremost part of bad news message is the explanation.
The indirect pattern consists of four parts:
°Buffer
°Reason for bad news
°Bad news
°Closing
opening with the buffer: Introduce the message with a neutral statement that makes the reader continue reading
Providing reasons: Point why the happening was necessary and the matter was taken earnestly
Continuing with a clear statement of bad news: Provide a clear but understated declaration of the bad news that might include an alternative or a compromise
Closing on a respectful note: End with a warm, forward-looking statement that might introduce good wishes, gift, or sales promotion
References[edit]
- ↑ https://ecampusontario.pressbooks.pub/communicationatwork/chapter/8-3-negative-messages/
- ↑ https://ecampusontario.pressbooks.pub/communicationatwork/chapter/8-3-negative-messages/
- ↑ https://ecampusontario.pressbooks.pub/communicationatwork/chapter/8-3-negative-messages/
- ↑ https://study.com/academy/lesson/strategies-for-delivering-negative-messages.html
- ↑ https://rtu.businesscommunicationnetwork.com/files/2013/08/BCE6-Quick-Learning-Guide-Ch8.pdf
- ↑ https://ecampusontario.pressbooks.pub/communicationatwork/chapter/8-3-negative-messages/
- ↑ https://study.com/academy/lesson/strategies-for-delivering-negative-messages.html
- ↑ https://rtu.businesscommunicationnetwork.com/files/2013/08/BCE6-Quick-Learning-Guide-Ch8.pdf
- ↑ https://ecampusontario.pressbooks.pub/communicationatwork/chapter/8-3-negative-messages/
- ↑ https://study.com/academy/lesson/strategies-for-delivering-negative-messages.html
- ↑ https://rtu.businesscommunicationnetwork.com/files/2013/08/BCE6-Quick-Learning-Guide-Ch8.pdf
- ↑ https://ecampusontario.pressbooks.pub/communicationatwork/chapter/8-3-negative-messages/
- ↑ https://study.com/academy/lesson/strategies-for-delivering-negative-messages.html
- ↑ https://rtu.businesscommunicationnetwork.com/files/2013/08/BCE6-Quick-Learning-Guide-Ch8.pdf
- ↑ https://hbr.org/2002/09/a-better-way-to-deliver-bad-news
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