EGain Corporation
eGain Corporation (NASDAQ: EGAN) provides cloud and on-site customer interaction software for sales and service.[1] Incorporated in Delaware in 1997, it is currently headquartered in Sunnyvale, California.[2] They have an operating presence in North America, EMEA, and APAC. The company announced a quarterly revenue of $17.7M in the second quarter of the 2014 fiscal year.[3]
eGain’s Board of Directors include Ashutosh Roy, Gunjan Sinha, David S. Scott, and Dr. P.P. (Daru) Darukhanavala.[4]
Products
The company’s software suite includes applications for customer service management, which include routing emails and phone calls, enabling live Web chat with customer service representatives, and helping companies monitor social media for mentions of itself.[5] Its products are offered as cloud-based services and installed applications.[6]
Awards
- KM World Trend Setting Product of 2013 – eGain Customer Engagement Hub[7]
- Info-Tech Research Group’s “Champion” and “Best Overall Value” in their Vendor Landscape study in 2013[8]
References
- ↑ "eGain Corporation". Yahoo! Finance.
- ↑ "eGain Corporation". Yahoo! Finance.
- ↑ "eGain Announces Fiscal 2014 Second Quarter Financial Results". Wall Street Journal.
- ↑ "Board of Directors".
- ↑ "eGain Corporation Company Profile". Reuters.
- ↑ "eGain Company Profile". Hoovers.
- ↑ "Trend Setting Products of 2013". KM World.
- ↑ "Vendor Landscape Customer Service Knowledge Management Suites". Info-Tech Research Group.
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