Everise
| Private | |
| ISIN | 🆔 |
| Industry | Business process outsourcing |
| Founded 📆 | 2016 |
| Founder 👔 | |
| Headquarters 🏙️ | , , |
Area served 🗺️ | |
Key people | Sudhir Agarwal..[1] – (CEO) |
| Members | |
Number of employees | |
| 🌐 Website | weareeverise |
| 📇 Address | |
| 📞 telephone | |
Everise Holdings is a Singapore-based business process outsourcing (BPO) firm. It is owned by Sunrise BPO and Everstone Group and owns C3/CustomerContactChannels through which it runs BPO centres in the USA, Guatemala, and the Philippines[2].
Through its partnership with South Korean firm UBASE, it runs Globee, a business services centre in Kuala Lumpur, Malaysia[3].
Everise is run and founded by Sudhir Agarwal, the CEO of Everise.
History[edit]
Everstone Group partnered with Sunrise BPO in 2016 to purchase C3/CustomerContactChannels. The acquisition was led by Everstone Group, an India-focused private equity and real estate investment firm, through their Singapore-based company, Everise[4].
Sunrise BPO Pte. Ltd. is a Singapore-based Business Process management (“BPO”) company. Sudhir Agarwal founded Sunrise BPO, before becoming CEO of Everise[5].
In October 2016, Everise purchased the global CRM solutions provider C3/CustomerContactChannels. Investment for the purchase came from Sunrise BPO and Everstone Group[6].
Everise partnered with Microsoft in February 2018 to develop Artificial Intelligence (AI) solutions for the BPO industry. The partnership allows Everise to leverage Microsoft’s technology to develop omni-channel customer service solutions that will target voice, video and text interactions[7] [8].
In March 2018 Everise partnered with UBASE, South Korea’s largest BPO firm, to launch Globee Services, a business services centre based in Kuala Lumpur, Malaysia, that also incorporates the use of big data and predictive AI for its clients[9].
In September 2018, Everise acquired the Malaysian conversational AI start-up, Hyperlab. Hyperlab will fall under the Everise umbrella of companies and operate as a subsidiary based in Malaysia[10]
In December 2018 Everise acquired the US-based company Trusource Labs, a firm that specialises in technical support for Internet of Things and Apple devices[11]
References[edit]
- ↑ Sudhir Agarwal Executive Profile, Bloomberg, Retrieved 2018-27-12
- ↑ "BRIEF-Everstone Group partners with Sunrise BPO to buy US-based C3". Reuters. Reuters. Retrieved 27 December 2018.
- ↑ "Globee Launches World's Largest Transformative Multilingual BPO". Business Insider. Business Insider. Retrieved 27 December 2018.
- ↑ "Everstone partners with Sunrise BPO to buy C3, a global CRM solutions provider". Economic Times. October 6, 2016. Retrieved 27 December 2018.
- ↑ Narasimhan, T E (October 7, 2016). "Everstone, Sunrise BPO to buy CRM solution provider C3 for $150 mn". Business Standard. Retrieved 27 December 2018.
- ↑ "Everstone, Sunrise BPO to buy CRM solutions provider C3 for $150 million". Mint. Retrieved 27 December 2018.
- ↑ "Everise to disrupt contact center and BPO industry with Microsoft's AI". Big Community. July 20, 2018. Retrieved 27 December 2018.
- ↑ "A.I. will change business process outsorucing". CNBC. CNBC. February 22, 2018. Retrieved 27 December 2018.
- ↑ NATHAN, LYDIA. "Globee set to use AI, advanced technologies". The Malaysian Reserve. The Malaysian Reserve. Retrieved 27 December 2018.
- ↑ McSpadden, Kevin. "Singapore customer service company acquires Malaysian chatbot startup Hyperlab". E27. E27. Retrieved 27 December 2018.
- ↑ Cobler, Nicole (December 3, 2018). "Austin-based Trusource Labs acquired by IT services firm". Austin American Statesman. Austin American Statesman. Retrieved 27 December 2018.
External links[edit]
This article "Everise" is from Wikipedia. The list of its authors can be seen in its historical and/or the page Edithistory:Everise. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.
