Freshworks Inc.
| File:Freshworks.png | |
| Private | |
| ISIN | 🆔 |
| Industry | Software as a service (SaaS) |
| Founded 📆 | 2010 |
| Founder 👔 | |
| Headquarters 🏙️ | , , |
Area served 🗺️ | Worldwide |
Key people | Girish Mathrubootham (Founder, CEO), Shan Krishnasamy (Co-founder, CTO), STS Prasad (SVP, Engineering) |
| Members | |
Number of employees | 1900+ |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
Freshworks Inc. is an American cloud-based customer engagement company.[1][2]
History
Freshworks was founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy.[3] The company headquarters is located in San Bruno, California, with global offices across India, UK, Australia and Germany.[4][5]
Funding
Freshworks has raised funds from Accel, Tiger Global Management, CapitalG and Sequoia Capital India.[6] This was mainly plugged in towards enabling research and development on core product evolution, new product augmentation and marketing campaigns.[7]
Freshworks raised its first round of Series A funding amounting to $1 million from Accel Partners in November 2011.[8]
In April 2012, Tiger Global and Accel Partners invested $5 million in a Series B round, to ramp up engineering talent and to enable global expansion.[8]
In November 2013, $7 million was funded by Accel Partners in a Series C round, to enter the IT service management sector.[8]
In June 2014, Freshworks received $31 million in Series D funding from Tiger Global Management along with Accel Partners and Google Capital, to continue building customer support services.[9]
In November 2016, Freshworks received $55 million in a Series F round, from Sequoia Capital India along with Accel Partners. This enabled expansion across the entire product line, by valuing the company at $700 million.[10][11]
In July 2018, Freshworks secured $100 million in a Series G round from Sequoia Capital and Accel Partners, with participation from CapitalG as well.[12][13]
Acquisitions
Freshworks has acquired 9 companies for undisclosed amounts. They include:
- 2015 - 1CLICK - a video, voice, and text chat platform[14]
- 2015 - Frilp - a social recommendation app[15]
- 2015 - Konotor - a mobile first user engagement platform[16]
- 2016 - Framebench - an online collaboration platform[17]
- 2016 - Airwoot - a customer service solutions platform[18]
- 2016 - Chatimity - a social chat platform[19]
- 2017 - Pipemonk - a data integration startup[20]
- 2017 - Joe Hukum - a chatbot building platform[21]
- 2017 - Zarget - a startup that provides Conversion Rate Optimization (CRO) tools for marketers and designers[22]
Products and services
Freshworks offers a range of customer support and sales software.[23][24] Among them include Freshdesk, Freshservice, Freshchat and others.[25][26]
See also
- Software as a service
- Cloud computing
References
- ↑ T E Narasimhan,“Freshdesk: How a disgruntled traveller went on to set up a rocking start-up” business-standard.com
- ↑ JUAN MARTINEZ,“Freshdesk Becomes Freshworks: What Does This Mean for Enterprise Software?” pcmag.com
- ↑ CHINMAY BIDKAR,“STS Prasad Appointed as Senior Vice President of Freshdesk” techstory.in
- ↑ Sainul Abudheen,“In Photos: Freshdesk’s office in Chennai” e27.co
- ↑ Pankaj Mishra,“The making of Girish Mathrubootham” factordaily.com
- ↑ “Private Unicorns No Big Deal Challenge Is To Be A Public Unicorn Freshdesks Ceo” techcircle.vccircle.com
- ↑ “New trends in SaaS, and how Indian startups are grabbing those opportunities” techinasia.com
- ↑ 8.0 8.1 8.2 Sadhana Chathurvedula,“Freshdesk and the art of keeping customers happy” livemint.com
- ↑ Ron Miller,“Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services” techcrunch.com
- ↑ “The new $100M Club: Why 2018 will mark the maturing of Indian SaaS cos” tech.economictimes.indiatimes.com
- ↑ Ron Miller,“Freshdesk scores $55 million Series F round” techcrunch.com
- ↑ Lizette Chapman,“Freshworks Valued at $1.5 Billion With Eye Toward Public Market” bloomberg.com
- ↑ Frederic Lardinois,“Freshworks raises $100M” techcrunch.com
- ↑ Disha Sharma, “FreshWorks buys marketing software startup Zarget in ninth acquisition” vccircle.com
- ↑ JORDAN NOVET, “Freshdesk buys social recommendation app Frilp to improve customer service” venturebeat.com
- ↑ Sadhana Chathurvedula, “Freshdesk acquires Konotor to boost customer support solutions on mobile” livemint.com
- ↑ Sadhana Chathurvedula, “Freshdesk buys Framebench, its fourth acquisition in seven months” livemint.com
- ↑ Shweta Modgil, “How Airwoot’s Acquisition Will Help Freshdesk Enhance Its Current Social Media Offerings” inc42.com
- ↑ “Freshdesk Acquires Chat App and Bot Maker Chatimity” finsmes.com
- ↑ Buys SaaS Startup Pipemonk In Seventh Acquisition” techcircle.vccircle.com
- ↑ Ingrid Lunden, “Freshdesk owner Freshworks acquires Joe Hukum as it plans a move into chatbots” techcrunch.com
- ↑ Malavika Velayanikal, “Freshdesk owner Freshworks acquires Joe Hukum as it plans a move into chatbots” techinasia.com
- ↑ “Freshworks a conservative company, on verge of profitability, says CEO” business-standard.com
- ↑ “India's Next Unicorn is Here” entrepreneur.com
- ↑ “We Are Not Acquiring Revenue, We Are Acquiring Talented Technology” entrepreneur.com
- ↑ Shweta Modgil,“Customer Engagement Platform Freshdesk Rebrands To Freshworks” inc42.com
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