Helprace
Type of site | computer software |
|---|---|
| Available in | English |
| Owner | Gregory Koldirkaev |
| Commercial | Yes |
| Registration | Optional, but required to participate in the community and to track sent requests |
| Current status | Online |
Helprace is a SaaS help desk and customer service software used for tracking support tickets and community discussions. The software combines a ticketing system, knowledge base and a community platform. It was founded on January 21, 2011, by Gregory Koldirkaev in Kiev, Ukraine.
License
Helprace is proprietary software. It is licensed monthly or annually based on customer service representatives using the application. The first three agents are free[1].
History
Helprace was founded in 2011 by Gregory Koldirkaev after realizing that the customer service software segment lacked cohesion between the help desk and community fronts[2]. Gregory amassed 15 years of experience in SaaS databasing software design, which convinced him to develop Helprace[3]. Helprace development started in August 2013. The community and knowledge base components were launched in June 2014[4][5].
Helprace works on MySQL and uses PHP. It has been developed using open source frameworks, some of which include:
- Sphinx Search[6] – powers the community and knowledge base
- Apache Solr[7] – search suggestions (version 4.0)
- Apache Hadoop[8] – analytics, internal searching and filtering
Reception
Helprace won second place at the 2014 IDCEE Startup Toaster and was given a chance to present at the 2014 BKVF event in Slovenia.[9]
References
- ↑ "Help Desk Software for Small Businesses: One Size Doesn't Fit All". Capterra.
- ↑ Nicholls, Mike. "Helprace Customer Service Software". Startup88.
- ↑ "Business Software Profile". Business Software.
- ↑ Verbenko, Vitaliy. "Helprace Introduces Online Communities on OS X for Growing Businesses". PRMac. Retrieved 2014. Check date values in:
|accessdate=(help) - ↑ "Helprace Leads the way to Customer Excellence". PRLeap.
- ↑ "Sphinx Search".
- ↑ "Apache Solr".
- ↑ "Apache Hadoop". Archived from the original on 2012-11-29. Retrieved 2014-11-14.
- ↑ "Ukrainian Startups Take All 19 Awards at IDCEE 2014".
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