iCracked
| File:ICracked logo.png | |
| Private | |
| ISIN | 🆔 |
| Industry | IT Maintenance, repair, and operations |
| Founded 📆 | 2010 |
| Founder 👔 |
|
| Headquarters 🏙️ | , |
Area served 🗺️ | |
| Services | iOS and Samsung on-demand repair |
| Members | |
Number of employees | 113 |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
iCracked is an online electronics repair company focused on iOS products. The Redwood City-based company was founded in 2010 and serves customers across the United States and in 11 other countries.[1] iCracked employs over 2800 trained repair technicians, referred to as iTechs, that meet with clients in their local areas to repair iOS and Samsung products such as iPhones, iPods and Samsung mobile devices.[2]
Overview[edit]
iCracked operates a network of iTechs, technicians specializing in the professional repair of iOS and Samsung products.[3][4] Customers seeking repair services can go to the company website and enter their location and identify the problem that needs to be remedied.[1][5] iTechs are notified and respond to the customer, setting up a meeting.[6] On average, iCracked service people perform between 30 and 50 repairs per week.[7] The company also provides a custom iCracked DIY kit to repair certain issues that can be mailed to a customer and includes a 30-minute tutorial as an alternative to meeting with a technician.[8][9][10]
History[edit]
iCracked was founded in 2010 by AJ Forsythe and Anthony Martin.[8] Forsythe began repairing broken iPhones for small fees as a student at Cal Poly San Luis Obispo when he began developing his efforts into a business.[11] Forsythe teamed up with a friend of a friend from high school, Martin, who was attending the University of California, Santa Barbara at the time.[8] The two turned idea into a campus electronic repair business and by graduation they had established a network of 40 technicians.[8]
In 2012, iCracked was accepted into the a winter class at Y Combinator's, a tech incubator for startup acceleration based in Mountain View, California.[12][13] By 2013, the company had 30 employees in their corporate office and over 300 iTechs in cities across the country repairing thousands of broken phones.[13][14] The company now has over 5,000 iTechs worldwide.
Reception[edit]
In 2013, Inc. Magazine included Forsythe and Martin in its "30 Under 30" list of young entrepreneurs with successful companies.[8][15] Inc. Magazine ranked iCracked as 83rd on their 2014 Inc. 5000 list of Fastest Growing Companies.[16] iCracked was named #18 on the Forbes Most Promising Companies of 2015 list, with $25 million in revenue in 2014,[17] and Forbes named iCracked as one of the top 20 Most Promising Companies in America in 2015.[17]
References[edit]
- ↑ 1.0 1.1 J.J. Colao (12 February 2014). "iCracked's Manic Quest To Become The 'AAA' Of Smartphones...And Grow 20% Each Month". Forbes. Retrieved 21 September 2014.
- ↑ Jonathan Shieber (7 August 2014). "iCracked Goes Global With Its iPhone Trade-In And Repair Services". TechCrunch. Retrieved 21 September 2014.
- ↑ CHRIS GAYOMALI (3 April 2014). "BUSTED IPHONE? ICRACKED'S NEW APP IS LIKE UBER FOR DESPERATE APPLE LOVERS". Fast Company. Retrieved 21 September 2014.
- ↑ Steven Tweedie (February 15, 2015). "How to fix your cracked iPhone or Samsung phone without leaving the house". Business Insider. Retrieved April 14, 2015.
- ↑ Elizabeth Garone (23 January 2014). "There's More Than One Service to Replace a Shattered Cellphone Screen". Wall Street Journal. Retrieved 21 September 2014.
- ↑ Kasia Hall (4 May 2014). "iCracked goes from dorm room startup to international success story". Upstart Business Journal. Retrieved 21 September 2014.
- ↑ David Pierini (February 20, 2015). "Cracked iPhone screen? iCracked repair tech will come to you". Cult of Mac. Retrieved April 14, 2015.
- ↑ 8.0 8.1 8.2 8.3 8.4 Burt Helm (28 May 2013). "Cure for Clumsy-phone Syndrome". Inc. Magazine. Retrieved 21 September 2013.
- ↑ "Replacing a cracked iPhone screen yourself is cheap—but challenging". Consumer Reports. 25 April 2013. Retrieved 21 September 2014.
- ↑ Tony Bradley (January 20, 2015). "How To Fix Your Broken Smartphone". Forbes. Retrieved April 14, 2015.
- ↑ Kim-Mai Cutler (20 September 2013). "iCracked Launches A Way To 'Uber' Someone Up To Buy Back Your Old iPhones". TechCrunch. Retrieved 21 September 2014.
- ↑ Rip Empson (2 March 2012). "iCracked Takes On The Geek Squad With Worldwide Local iPhone Repair". TechCrunch. Retrieved 21 September 2014.
- ↑ 13.0 13.1 Patrick Hoge (2 August 2013). "iCracked's Apple device repair business booming". San Francisco Business Times. Retrieved 21 September 2014.
- ↑ Megan Hess (8 July 2013). "iCracked is Banking on Your Cracked iPhone Screen". Mashable. Retrieved 21 September 2014.
- ↑ "30 Under 30". Inc. Magazine. 2014. Retrieved 21 September 2014.
- ↑ "Inc. 5000 2014: The Fastest-Growing Private U.S. Companies, At a Glance". Inc. Magazine. 2014. Retrieved 21 September 2014.
- ↑ 17.0 17.1 "America's Most Promising Companies: The Top 20 of 2015". Forbes. 2015. Retrieved April 14, 2015.
Further reading[edit]
- Kauffman, Gretel (June 30, 2015). "iCracked: The rise of an Uber-like repair service for smartphones". The Christian Science Monitor. Retrieved October 9, 2016.
- Graham, Jefferson (March 27, 2014). "Use new iCracked app to sell iDevices in person". USA Today. Retrieved October 9, 2016.
- Casey, Drew (November 7, 2015). "Broken screens a 'lifestyle' for this company". CNBC. Retrieved October 9, 2016.
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