InMoment, Inc.
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| inmoment | |
| Private | |
| ISIN | 🆔 |
| Industry | Experience Management |
| Founded 📆 | 2002 |
| Founder 👔 | |
| Headquarters 🏙️ | Salt Lake City, Utah, U.S. |
Area served 🗺️ | |
Key people | Andrew Joiner, CEO John J Lewis, Chairman |
| Products 📟 | Experience Cloud. Customer Experience, Employee Experience, Product Experience. |
| Members | |
Number of employees | 1500 (2019) |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
InMoment is an American experience management company headquartered in Salt Lake City, Utah, founded in 2002 by John Sperry, Kurt Williams, and Richard Hanks as Mindshare Technologies. InMoment has offices in the United States, Canada, United Kingdom, Germany, Australia, New Zealand, Singapore, and China.
Overview[edit]
InMoment offers Customer Experience Management (CEM) and Employee Experience Management (Employee Engagement) software for industries in the automotive, contact center, B2B, financial services, food services, healthcare, hospitality, insurance, retail, telecom, travel, and utility industries, among others.
InMoment offers a software-as-a-solution (SAAS), cloud-native platform for experience management, along with extensive data science expertise from its acquisition of MaritzCX.[1]
History[edit]
InMoment was founded in 2002 by John Sperry, Kurt Williams, and Richard Hanks under the name Mindshare Technologies. The company focused on developing technology that allowed clients to automate and analyze their customer service workflow. In 2011, Mindshare Technologies received a $20 million investment from Sorenson Capital.[2]
In September 2013, Mindshare Technologies acquired Empathica for an undisclosed amount.[3]
In June 2014, the company underwent a rebrand and changed its name to InMoment. InMoment welcomed Andrew Joiner as its CEO in 2017.
In 2019, InMoment received a strategic growth investment from Madison Dearborn Partners, LLC (“MDP”),[4] a private equity firm based in Chicago. MDP acquired a majority ownership position in InMoment from existing shareholders.[5]
In 2020, InMoment merged with MaritzCX,[6] a customer experience (CX) and market research[7][8] company providing real-time consumer data analysis.[9][10] In 2021, InMoment acquired Wootric,[11][12] a digital feedback company.
Recognitions & Awards[edit]
In 2021, InMoment was included on the 2021 Women Tech Council Shatter List.[13]
In 2020, InMoment earned a “Leader” designation in the Gartner Magic Quadrant for Voice of Customer,[14] a leader designation in Forrester’s Employee Experience for Enterprise Wave,[15] and a leader designation in Forrester’s Customer Feedback Management Wave.[16]
Additionally, in 2020, InMoment made the list of Forbes Best Employers for Women,[17] was named to the Forbes Cloud 100 list,[18] and its XI Platform was named the TMC Innovation Award Winner,[19] among other recognitions.[20] That year, InMoment also achieved a top ranking in G2’s Experience Management category.[21]
Locations[edit]
As of 2021, InMoment is headquartered in Salt Lake City, Utah and has domestic offices in Atlanta, Minneapolis, Toledo, and Austin. InMoment's international offices are located in Toronto, Canada, Birmingham, United Kingdom, Wiesbaden and Hamburg, Germany, Melbourne and Sydney, Australia, Auckland, New Zealand, Shanghai, China, and in Singapore.
See also[edit]
References[edit]
- ↑ Thompson, Bob. “InMoment acquires MartizCX, sets up Battle Royale in EFM industry” CustomerThink. 2020-03-03. Retrieved 2021-07-20.
- ↑ “Mindshare Technologies Closes $20 Million Investment from Sorenson Capital” Business Wire. 2011-10-04. Retrieved 2021-07-20.
- ↑ “Mindshare Technologies Acquires Empathica” Destination CRM. 2013-09-13. Retrieved 2021-07-20.
- ↑ “”InMoment Receives Strategic Growth Investment from Madison Dearborn Partners”2019-05.15. Retrieved 2021-07-20.
- ↑ “InMoment sells majority stake to private equity firm” MrWeb. 2019-05-20. Retrieved 2021-07-20.
- ↑ “Martiz-owned tech company merges with Utah company” BizJournal. 2020-02-26. Retrieved 2021-07-20.
- ↑ Biemer, Paul P. de Leeuw, Edith D. Eckman, Stephanie. Edwards, Brad. Kreuter, Frauke. Lyberg, Lars E. Tucker, N. Clyde. West, Brady T. “Total Survey Error in Practice” 2017-02-06. Retrieved 2021-07-20.
- ↑ Lane, Jason E. “Building a Smarter University: Big Data, Innovation, and Analytics” 2014-10-01. Retrieved 2021-07-20.
- ↑ Brown, Eileen. “Consumers four times more likely to dump brands after a bad experience” ZDNet. 2018-11-17. Retrieved 2021-07-20.
- ↑ Mittelman, Melissa. “All the Single Ladies Get Credit for Booming SUV Demand” Autonews.com. 2016-05-31. Retrieved 2021-07-20.
- ↑ “Funding Snapshot: Customer Satisfaction Surveyor Wootric Raises $2.6M” Wall Street Journal. 2016-04-19. Retrieved 2021-07-20.
- ↑ “InMoment buys digital feedback firm Wootric” Digital Strategy Consulting. 2021-01-06. Retrieved 2021-07-20.
- ↑ “Shatter List - Women Tech Council”
- ↑ “InMoment Positioned as a Leader in Gartner’s 2020 Magic Quadrant for Voice of the Customer” MTS. 2020-12-08. Retrieved 2021-07-20.
- ↑ Mitchell, Vanessa. “Report: Forrester names employee experience leaders” CMO.com. 2020-03-19. Retrieved 2021-07-20.
- ↑ Page, Roslyn. “Report: Forrester names top CX feedback management platforms” 2021-05-12. Retrieved 2021-07-20.
- ↑ “America’s Best Employers for Women” Forbes. 2020-07-28. Retrieved 2021-07-20.
- ↑ “InMoment on the Forbes Cloud 100 List of the Best Private Cloud Companies in the World” Forbes. 2020-09-16. Retrieved 2021-07-20.
- ↑ ”InMoment XI Technology Platform Named 2020 Innovation Award Winner for Experience Improvement” SalesTech Series. 2020-10-23. Retrieved 2021-07-20.
- ↑ “Top 50 Market Research & Data Analytics Report Released” Insights Association. 2020-09-30. Retrieved 2021-07-20.
- ↑ G2 Experience Management Software Profile. G2. Retrieved 2021-07-20.
References[edit]
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