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Joan Sullivan Garrett

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Joan Sullivan Garrett
File:Joan Garrett-8-1.jpgJoan Garrett-8-1.jpg Joan Garrett-8-1.jpg
Born (1949-08-02) August 2, 1949 (age 76)
San Francisco, California, U.S.
🏫 EducationMesa Community College
💼 Occupation
Known forFounder of MedAire, Inc.
👩 Spouse(s)
Franklin Garrett (m. 1987)
👶 Children2

Joan Sullivan Garrett (born August 2, 1949)[1][2] is a former critical care flight nurse,[3] telemedicine pioneer,[4] and American business executive who founded MedAire, Inc. in 1985 and its service arm, MedLink, in 1987.[5] She served as MedAire CEO until 2008 and today is chairman.[6] Sullivan Garrett and her startup, MedAire, are credited with innovating the first global in-flight medical assistance program, sometimes referred to as the "911 of the sky,"[7] which segued into a full suite of medical and security solutions for the aviation and maritime sectors.[8][9]

Early life and education

Joan Sullivan Garrett was born in San Francisco, California on August 2, 1949, into a family of nurses. She spent her childhood on ranches and developed a life-long love of horses. As a third-generation nurse and third-generation Irish American, she credits her grandmother for encouraging her to work her way through Mesa Community College in Mesa, Arizona.[10]

She earned an associate degree and her license as a registered nurse in her early thirties. As a single mother of two young sons, she then gained critical care experience and certified in advanced cardiac life support (ACLS) and pediatric advanced life support (PALS).[11]

Flight nursing career

Sullivan Garrett became a flight nurse with Air Evac, an air ambulance company at Banner Health, a trauma center then known as Samaritan Hospital System in Phoenix, Arizona, served as Director of Flight Personnel, and founded a paramedic training program.[12]

In 1983, she implanted a transthoracic pacemaker during an emergency call. The elderly patient was then transported to a trauma center in Phoenix, Arizona and survived another 11 years.[13][14]

In 1984 during a rescue and evacuation mission, Sullivan Garrett was unable to save an eight-year-old patient who was involved in a rollover accident in the San Tan Mountains of Arizona. Emergency medical technicians at the scene initially cancelled the Air Evac helicopter dispatch within five minutes of landing, and later called Sullivan Garrett's team back to the accident site. Due to the severity of injuries and the time elapsed during transport to a level 1 trauma center, the young patient did not survive.[15][16][17]

The tragedy compelled Joan, whose sons were around the same age, to find a way to improve the outcomes of remote medical emergencies. In 1985, she launched her startup, MedAire.[18][19]

Founder, CEO, and Chairman of MedAire

As MedAire's founder and chief executive officer (CEO), Sullivan Garrett first provided a new and improved version of medical kits to the aviation and maritime industries. She responded to a Notice of Proposed Rulemaking by the Federal Aviation Administration (FAA) in 1985 with a design for a proper medical kit and trained crews in first aid response.[20][21] In 1987, she pioneered the world's first global remote emergency response center, MedLink, the service arm of MedAire.[22] The technology available in the 1980s was limited to high frequency radio, satellite, or teletype messaging that could connect land-based emergency physicians to remote operators wherever in the world they might be in the sky or at sea. According to Sullivan Garrett, "The telemedicine component was so novel that few had ever heard the word or knew what it meant. This form of long distance medical care would require extensive research and detective work to pioneer a system that was accessible by air."[23]

In 1997, Sullivan Garrett testified before Congress regarding the need for enhanced emergency medical kits aboard U.S. airlines.[24] In 2001, she testified before Congress to urge the mandate of automated external defibrillators (AEDs) aboard U.S. airlines. Subsequently, the Federal Aviation Administration's final ruling required this equipment on all domestic and international flights.[25][26] Her global response initiatives provided medical assistance during the Indian Ocean earthquake and tsunamis in Phuket, Thailand and the coastal regions of Asia in 2004.[27] MedAire received the American Telemedicine Association's Innovation Award during the Association's annual meeting, held in Tampa, Florida, also in 2004.[28]

Sullivan Garrett stepped down as MedAire CEO in 2008 after the company was acquired by International SOS, and now serves as MedAire chairman, industry consultant, and speaker. She spoke at the International Aviation Women's Association's (IAWA) 21st Annual Conference in Brussels, Belgium in 2009 on "Flu and Illness in the Air."[29][30] In 2011, she spoke in Malta at a gathering of the European Regions Airline Association (ERA) regarding inflight illness.[31] She consults with government agencies such as the FAA and has written numerous white papers as an expert on inflight safety and remote medical response.[32][33][34][35] She has been interviewed extensively by news media such as Time (magazine),[36] ABC News,[37] The New York Times,[38][39] Fox News,[40] The Wall Street Transcript,[41] Aviation Week & Space Technology,[42] KTAR-FM News,[43] and the Tampa Bay Times,[44] as well as USA Today, Financial Times, the BBC, and the Discovery Channel.[45]

MedAire continues to handle thousands of calls a year to help crew and passengers manage medical and travel safety events in the air, at sea, and on the ground. In 2019, the company was named Security Information Provider of Choice by top airlines.[46] It serves more than 180 of the world's leading airlines and more than 4,000 private aircraft including 75% of fortune 100 companies, with integrated solutions that include aviation security intelligence, real-time health and security advice and assistance, training, equipment, and professional services for crew and passengers both in and beyond the cabin with 24/7 access to emergency care doctors, nurses, and aviation security specialists.[47]

Personal life

Sullivan Garrett has been married to Frank Garrett for more than 35 years. She is semi-retired, gardens with her grandchildren, hikes with her Labrador retrievers, rides her horses, studies her Irish roots, and enjoys spending time with her sons and their families.[48][49]

She is an avid writer and dedicated her autobiography, "One Life Lost, Millions Gained: The Story of a Flight Nurse Turned MedAire CEO," to the young patient whose passing in 1984 inspired the creation of MedAire.[50] The foreword of her autobiography was written by Barbara Barrett, 25th United States Secretary of the Air Force comprising the United States Air Force and Space Force. The book was listed on Amazon as of September 2021, and describes her life story and the history of MedAire.[51][52]

Advocacy

Sullivan Garrett supports the STEAM fields through various organizations and encourages students, especially girls, to pursue this coursework. She found it challenging to build MedAire into the leading travel health and security solutions company[53][54] without the benefit of a four-year degree or an extensive information technology background. "Science, technology, engineering, and mathematics (STEM) curriculum would have benefited me greatly in junior high and high school, and it's gratifying that this knowledge is offered in classrooms today," she says.[55][56] Sullivan Garrett is considered a role model for nurses, flight nurses, aviators, entrepreneurs, and those in the medical and technology fields.[57]

Awards

Sullivan Garrett was recognized during Women's History Month in May 2021 by the National Aviation Hall of Fame and Boom Technology as one of six barrier-breaking women in aviation, including Bessie Coleman, Harriet Quimby, Louise Thaden, Jacqueline Cochran, and Patty Wagstaff.[58]

References

  1. "Sullivan Garrett, Joan Enshrined 2020". National Aviation Hall of Fame. Retrieved November 30, 2021.
  2. "Joan Sullivan Garrett, Nurse and Entrepreneur, Transforms an Industry". International SOS. Retrieved November 30, 2021.
  3. "IAWA Selects 2017 Aviation Industry Woman of Excellence Award". International Aviation Womens Association. Retrieved November 30, 2021.
  4. "NBAA Congratulates Medical Response Pioneer Joan Sullivan Garrett on National Aviation Hall of Fame Induction". National Business Aviation Association (NBAA). Retrieved November 30, 2021.
  5. "Your Medical Co-Pilot". Aero Crews News. Retrieved November 30, 2021.
  6. "Telethinking with Joan Sullivan Garrett. Interview by Vicki Glaser". Telemedicine Journal of E Health. Retrieved November 30, 2021.
  7. "How Do You Call 911 From 30,000 Feet in the Air?". Blue Sky News. Retrieved November 30, 2021.
  8. "MedAire, the world's leading integrated aviation and maritime provider of medical, travel and safety services, celebrates its 30th Anniversary". BlueSky Business Aviation News. Retrieved November 30, 2021.
  9. "Medaire Medical Expertise Drives Advancement Of Superyacht Medical Kit Systems". Superyacht News. Retrieved November 30, 2021.
  10. "From Fight Nurse to MedAire CEO: Joan Sullivan Garrett". Your Chron. Retrieved November 30, 2021.
  11. "MedAire Founder Joan Sullivan Garrett". Mesa Community College. Retrieved November 30, 2021.
  12. "Joan Sullivan Garrett Honoree". San Diego Air & Space Museum. Retrieved November 30, 2021.
  13. "MedAire: Peace of mind in the skies—A flight nurse's dream come true". Journal of Emergency Nursing, Volume 24, Issue 1, February 1998, Pages 71-73. Retrieved November 30, 2021.
  14. "Wouldn't Give Up". Arizona Republic p. 17, September 7, 1984. Retrieved November 30, 2021.
  15. "Off Central: Arizona nurse pioneers treatment for in-air medical emergencies". KTAR News 92.3 FM. Retrieved November 30, 2021.
  16. "Tempe company providing medical and health services to travelers". East Valley Tribune. Retrieved November 30, 2021.
  17. "About MedAire". MedAire. Retrieved November 30, 2021.
  18. "Two Women in Aviation who are role models". JDA Journal. Retrieved November 30, 2021.
  19. "HOF Joan Sullivan Garrett KUSI TV". San Diego Air and Space Museum Archives. Retrieved November 30, 2021.
  20. Leonard, Barry. Air Aid: Medical Kits Reach New Heights, p. 4 (Diane Publishing 1998)
  21. "Controlling What You Can't:Airborne Medical Emergencies". FlyCorporate Magazine. Retrieved November 30, 2021.
  22. "The National Aviation Hall of Fame Recognizes the "Class of 2020"". The National Aviation Hall of Fame. Retrieved November 30, 2021.
  23. "One Life Lost, Millions Gained: The Story of a Flight Nurse Turned MedAire CEO". Amazon. Retrieved November 30, 2021.
  24. "Medical Kits On Commercial Airlines". House.gov. Retrieved November 30, 2021.
  25. "Two Women in Aviation who are role models". JDA Journal. Retrieved November 30, 2021.
  26. "Many Flight Attendants Learn to Use Automated External Defibrillators" (PDF). Cabin Crew Safety. Retrieved November 30, 2021.
  27. "Arizona companies rally to assist tsunami victims with relief efforts". Phoenix Business Journal. Retrieved December 25, 2021.
  28. "American Telemedicine Association Recognizes MedAire for Industry Innovation". TMCNET News. Retrieved December 25, 2021.
  29. "IAWA Press Release – Annual Conference". AIN Online. Retrieved November 30, 2021.
  30. "Flu and Illness in the Air" (PDF). European Aviation Club. Retrieved November 30, 2021.
  31. "ON TOUR: Europe's regional airlines meet in Malta". The Business Traveler News. Retrieved November 30, 2021.
  32. "Aviation Telemedicine: Past, Present And Future" (PDF). International Congress Of The Aeronautical Sciences. Retrieved November 30, 2021.
  33. "EBACE Convention News: MedAire Celebrates 30 Years". AIN Online. Retrieved November 30, 2021.
  34. "Garrett, Joan Sullivan Enshrined 2020". National Aviation Hall of Fame. Retrieved November 30, 2021.
  35. "Twelve thousand inflight medical emergencies: What have we learned?". Air Medical Journal 2000 Vol. 19; Iss. 3. Retrieved November 30, 2021.
  36. "MedAire Is Everywhere". Time Magazine. Retrieved November 30, 2021.
  37. "In the Air, Health Emergencies Rise Quietly". ABC News. Retrieved November 30, 2021.
  38. "Need a Doctor in the Air? Fly With One". New York Times. Retrieved November 30, 2021.
  39. "PRACTICAL TRAVELER; Saving Lives In the Skies". New York Times. Retrieved November 30, 2021.
  40. "Air & Space Museum inducts 2019 Hall of Fame class". Fox 5. Retrieved November 30, 2021.
  41. "Joan Garrett - MedAire Inc (MEDRF)". The Wall Street Transcript. Retrieved November 30, 2021.
  42. "The Doctor Is In" (PDF). Aviation Week. Retrieved November 30, 2021.
  43. "Off Central: Arizona nurse pioneers treatment for in-air medical emergencies". KTAR News 92.3 FM. Retrieved November 30, 2021.
  44. "Preparation is key to avoiding travel troubles". Tampa Bay Times. Retrieved November 30, 2021.
  45. "IAWA Selects 2017 Aviation Industry Woman of Excellence Award". The International Aviation Womens Association (IAWA). Retrieved November 30, 2021.
  46. "Airlines, members in AACO, select MedAire to support their quest in maintaining the highest safety and security standards". Arab Air Carriers' Association (AACO). Retrieved November 30, 2021.
  47. "About MedAire". MedAire. Retrieved November 30, 2021.
  48. ""Passion: One of Three Secrets to Starting a Global Business from the Garage. Literally." featuring Joan Sullivan Garrett, Founder and Chairman of MedAire". Turknett Leadership Group. Retrieved November 30, 2021.
  49. "Joan Sullivan Garrett Blog". Joan Sullivan Garrett. Retrieved November 30, 2021.
  50. "One Life Lost, Millions Gained: The Story of a Flight Nurse Turned MedAire CEO". Amazon. Retrieved November 30, 2021.
  51. "Joan Sullivan Garrett, MedAire Founder and Chairman, Enshrined into the National Aviation Hall of Fame". State Aviation Journal. Retrieved November 30, 2021.
  52. "One Life Lost, Millions Gained: The Story of a Flight Nurse Turned MedAire CEO". Amazon. Retrieved November 30, 2021.
  53. "Two Women in Aviation who are role models". JDA Journal. Retrieved November 30, 2021.
  54. "MedAire Celebrates 30 Years". MedAire. Retrieved November 30, 2021.
  55. "The NAHF and PBS have Partnered for an Exciting STEAM Based Curriculum". The National Aviation Hall of Fame. Retrieved November 30, 2021.
  56. "The Verde Valley Sanctuary". JoanSullivanGarrett.com. Retrieved November 30, 2021.
  57. "Two Women in Aviation who are role models". JDA Journal. Retrieved November 30, 2021.
  58. "Women pilots: The daredevils, rule-breakers and pioneers who shaped aviation". Boom Technology. Retrieved November 30, 2021.
  59. "NBAA Congratulates Medical Response Pioneer Joan Sullivan Garrett on National Aviation Hall of Fame Induction". State Aviation Journal. Retrieved November 30, 2021.
  60. "Medaire founder Joan S. Garrett joins NAHF". International Transort Journal. Retrieved November 30, 2021.
  61. "Garrett and Rosanvallon honoured by NBAA". Business Air News. Retrieved November 30, 2021.
  62. "Joan Sullivan Garrett Honoree". San Diego Air & Space Museum. Retrieved November 30, 2021.
  63. "San Diego Air & Space Museum hosted its International Air & Space Hall of Fame Celebration". Ranch & Coast Magazine. Retrieved November 30, 2021.
  64. "Jeff Bezos in San Diego: To Save Planet, 'Move All Heavy Industry into Space'". Times of San Diego. Retrieved November 30, 2021.
  65. "Blue Origin Founder Jeff Bezos to Headline International Air and Space Hall of Fame Class of 2019". Aviation Pros. Retrieved November 30, 2021.
  66. "Medical Response Pioneer Joan Sullivan Garrett Honored with Meritorious Service Award". The National Business Aviation Association. Retrieved November 30, 2021.
  67. "Meritorious Service to Aviation Award". The National Business Aviation Association (NBAA). Retrieved November 30, 2021.
  68. "Joan Sullivan Garrett". Mesa Community College. Retrieved November 30, 2021.
  69. "Joan Sullivan Garrett". National Aviation Hall of Fame. Retrieved November 30, 2021.
  70. "People in Aviation: October 2001". AIN Online. Retrieved November 30, 2021.
  71. "MedAire Founder Joan Sullivan Garrett". Mesa Community College. Retrieved November 30, 2021.
  72. "FSF Business Aviation Meritorious Service Award". Flight Safety Foundation. Retrieved November 30, 2021.


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