Md. Parvez Sarker
| Md. Parvez Sarker | |
|---|---|
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| Born | 1994-04-04 |
| 🏳️ Nationality | Bangladeshi |
| 🏫 Education | BSC In CSE [Asian University of Bangladesh] |
| 💼 Occupation | Operations and Customer service professional |
| 👔 Employer | Esquire Group |
| 🏢 Organisation | Smart Technologies, Transcom Electronics, Haier, Esquire Electronics |
| 👩 Spouse(s) | Ishrat Jahan Asha [December'2012] |
| 👶 Children | Shahreen Afroze Seher, Mahreen Afroze Meher |
| 👪 Relatives | Md. Pavel Sarker,Brother [CEO-RPE] |
| mdparvezsarker.sojol | |
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Md. Parvez Sarker is an engineer from Bangladesh, currently working at Esquire Electronics Ltd(also known professionally as Operations Leader).He is a seasoned customer service and operations leader with extensive experience in driving digital transformation, process improvement, and service excellence.
Career
With over a decade of experience in customer service operations across the electronics and telecommunications sectors, Parvez bring proven expertise in delivering high-impact service solutions. Previously, he held key roles at Transcom Electronics Limited, Haier Bangladesh and participated in industry-leading training programs by Samsung India, Haier Bangladesh, Mitsubishi Heavy Industries, Sharp, Fujitsu General Limited and others. Currently, he serve as Operations Manager at Esquire Electronics Limited. With advanced skills in CRM platforms (Zoho, Dynamics 365), Excel automation, and SQL, he combines strategic thinking with hands-on problem-solving to deliver measurable improvements in customer satisfaction and operational performance. Alongside his professional role, Parvez has been Completed a Post Graduation Diploma (PGD) in Supply Chain and Human Resource Management (PGD) from Academy Of Business Professionals (ABP) to further strengthen his career expertise.
His leadership style emphasizes clarity, accountability, and a customer-first culture, making him well-prepared for senior roles such as Head of Customer Service or Head of Operations.
Career Timeline
-2013 – Present: Progressive career growth in customer service and operations, with increasing responsibilities in leadership, technical troubleshooting, and digital transformation.
- Present Role: Operations Manager, Esquire Customer Care Ltd (sister concern of Esquire group).
- Future Vision: To lead group-wide customer service transformation, integrating omnichannel frameworks and digital platforms to elevate customer satisfaction and operational excellence.
Personal Life
Beyond his professional commitments, Parvez comes from a family where he holds the responsibility of being the eldest. He remains determined and focused on his personal and professional goals. Outside of work, he enjoys spending quality time with family and friends, and has a strong passion for traveling and exploring new places — experiences that fuel his curiosity and broaden his perspective.
Hobbies
Passionate about traveling and exploring diverse cultures, with interests in music, photography, and continuous learning. Enthusiastic about building meaningful connections and bringing creativity into professional and personal growth.
External links
Gallery
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Working at my Cabin (Esquire Electronics Ltd) -
AUB Graduation Ceremony 2025 -
AUB Graduation day with batchmates at China Bangladesh Friendship conference center. -
5th Graduation Day ABP 2024 -
Visiting Site with Mr.kho (Engineer from Fujitsu General Ltd) -
Receiving Mr. Kho for the first time in Bangladesh 2023 -
Inauguration of launching short code for our contact center
News or Article
- [1] Archived 2017-10-24 at the Wayback Machine
- [2] Archived 2017-10-24 at the Wayback Machine
- [3] Archived 2017-10-24 at the Wayback Machine
