Prodapt
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 Prince_Infocity_II.jpg | |
 Prodapt Headquarters at Prince Infocity II, Chennai | |
| Privately held company | |
| ISIN | 🆔 |
| Industry | Software |
| Founded 📆 | 29 January 1999 |
| Founder 👔 | |
| Headquarters 🏙️ | , , India |
Number of locations | 9 |
Area served 🗺️ | North America, Europe, Africa |
Key people | |
| Brands | Synapt, Prodapt Consulting |
| Services | O/BSS, IoT, business process services, network operations center, ITSM |
| Members | |
Number of employees | 2500+ |
| Parent | The Jhaver Group |
| Subsidiaries | Prodapt Consulting |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
Prodapt Solutions Private Limited is a multinational consulting, software services, and operations company singularly focused on the telecom/DSP (digital service provider) industry.
A subsidiary of the Jhaver Group, Prodapt provides insights and services leveraging next-gen technologies such as Robotic Process Automation (RPA), Artificial Intelligence/Machine Learning (AI/ML), Software Defined Networks/Network Function Virtualization (SDN/NFV), and next-gen OSS/BSS systems.
Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR compliant organization.
History
Prodapt was founded in 1999 in Chennai, India, as a centralized IT house for The Jhaver Group. Its early contracts included building internal ERP and software automation for its parent company. In 2004, Prodapt expanded to servicing external clients, engaged in bespoke software projects, and US/ME staffing.
Later in 2008, the company started to focus on the communications vertical, catering to Communications Service Providers, Telecom Equipment Manufacturers, and Independent Software Vendors. In 2010, Prodapt expanded its operations in the North American region with the acquisition of Pacific Crest Technology, a North American company focused on telecom. The new delivery center in Portland, Oregon started functioning with 100+ resources.
Prodapt created its in-house Internet of Things framework known as Synapt in 2013. In 2015, the firm acquired a Netherlands-based telecom consulting company known as VDVL Consultants, which is now rebranded as Prodapt Consulting. In 2019, Prodapt established its R&D innovation lab at the Indian Institute of Technology (IIT) Madras Research Park in Chennai, India.
Services and offerings
Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Its services are currently organized into the following service lines: Digital Impact Business outcome, O/BSS services, Digital services, Network services, Business process services, Product engineering & launch, NextGen labs, and Consulting.
Digital impact business outcome
Open Virtual Exchange (OVX): Prodapt's OVX is a unique framework that empowers Digital Service Providers (DSPs), Cloud Service Providers, and OEMs with a globally distributed development, test, and integration platform. OVX enables the roll-out of network-based & OTT managed virtual edge services (such as SDWAN, Secure Access Service Edge (SASE), and D-NFVI) along with OEM vendors for end-user requirements.
Order-to-activate(O2A): Addresses end-to-end (E2E) operations across the O2A process area. The engagement encompasses managed transformation levers such as agile work cells, process optimization & automation, and operational accountability.
Cloud Services: Prodapt serves DSPs a full spectrum of services such as cloud advisory & consulting, cloud design & migration, and network edge cloud services.
Digital Contact Center: The solution approach focuses on proactive fault handling, digital self-service & call deflection to messaging, and AI-assisted automation for contact center agents.
SDN NFV: Prodapt provides complete lifecycle support from conceptualization to deployment and ongoing support of network function virtualization and software defined legacy and hybrid networks, leveraging the DevOps and NetOps methodology. The solution offers Multi-Domain Network Integration, Network Analytics and Service Assurance Solutions, Open Source Platforms, and VNF Management.
O/BSS Services: Focuses on E2E digital transformation/stack modernization, cloudification, system consolidation, application development, E2E managed QA, and managed services.
Digital Services provide customer experience management, customer churn prediction/management, self-care & omnichannel portals, virtual agents & chatbots.
Network Services include NetBots.AI, lab-as-a-service, network operations, SDN/NFV system integration, and SDN/NFV solution-vendor analysis.
Business Process Services encompasses service delivery optimization, contact center optimization, telecom-process-as-a-service, process mining, hyper-automation, bot optimization, fallout management and operations.
Product Engineering & Launch: Provides managed services - voice, video and connectivity platforms, E2E QA of OTT platform across devices, field trial/functional testing of RG and STB, capacity prediction, sentimental analysis & in-home wi-fi experience management, and migration services.
Prodapt's NextGen Labs offer digital capabilities such as Big Data, AI/ML, Microservices & DevOps, and IoT.
Consulting: The company provides strategy & portfolio assessment, rationalization/transformation strategy, cloud transformation roadmap, enterprise architecture design, long term operational performance management, program governance & change management, and product/vendor analysis & identification. The business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.
Operations
With delivery centers in the Americas, Europe, India, and Africa, Prodapt follows a global delivery model named, Massively Distributed Delivery model for rapid scaling and resilient delivery.
R&D Innovation Labs: By partnering with IIT Madras, Prodapt's R&D Labs are focused on creating intellectual property (IP) and software products focused on the telecom industry, in the areas of Network Virtualization, SDN-NFV, 5G, AI/ML etc.
Partnerships
Prodapt has several industry partnerships, including Intel, Nuage Networks, Salesforce, Amazon Web Services, Sprint, Gemalto, Automation Anywhere, UiPath, and Aeris. In 2016, Prodapt partnered with Blue Prism to deliver robotic process automation services.
In March 2020, Resolve partners with Prodapt to deliver IT automation and AIOps. Later in April 2020, the company partnered with Celonis, a market leader in AI-enhanced Process Mining and Process Excellence software.
Towards the middle of the same year, in June 2020, the company collaborated with FlexiWAN, the world's first open-source SD-WAN platform. During the same month, the company partnered with Advantech cloud-IoT Group and Lanner, a hardware provider based out of Taiwan.
In July 2020, they collaborated with LivePerson, an American conversational commerce and AI software company. Later in August 2020, the company partnered with Atrinet, a software vendor and services company.
Towards the end of the year, Noviflow, an industry-leading provider of programmable network and cybersecurity optimization fabrics partnered with Prodapt to help DSPs transform the network edge. In March 2021, the company collaborated with Vyntelligence, a category-defining digital platform for transforming complex analog work.
Awards & accolades
- In 2011, Prodapt became part of the Deloitte Technology Fast 50 India[3] and Technology Fast 500 APAC.[4]
- AcceloPRO 2.0 wins the 2013 Networks Products Guide Award.[5]
- In 2015, Prodapt was again recognized by Deloitte in Technology Fast 50 India and Technology Fast 500 APAC.[6]
- In 2015, the company was named by Liberty Global as the Best Vendor in Support & After Sales.[7]
- In 2016, Prodapt has been awarded three key HR awards (Innovation in Recruitment, Talent Management, and Fun at Work) by the World HRD Congress.[8]
- In 2016, the Process Experience Lab at Prodapt received the "Outsourcing Innovation of the Year" award by the Asia Outsourcing Congress.[9]
- Deloitte recognized Prodapt with the Deloitte Tech Fast 50 India and Deloitte Tech Fast 500 APAC in 2016 and 2017.[10]
- Prodapt was named as a finalist in the 2017 TM Forum Excellence Award.[11]
- In 2019, Prodapt was positioned as a leader in Zinnov Zones for Robotic Process Automation (RPA) Services in the Telecom & Media industry vertical.[12]
- In 2020, the company has been awarded TM Forum Excellence Award in the Autonomous Networks & the Edge Category.[13]
- In 2020, Prodapt has been awarded Automation Anywhere's Partner of the Year award
- In 2020, Prodapt had won the Best Employee Recognition Program Award by HiFives
Leadership
Prodapt is led by Vedant Jhaver(CEO), Harsha Kumar(President), Rajesh Rathod(CTO), Ramanathan J(CFO), and Sandip Mishra(Chief People Officer).
In October 2019, Prodapt appointed Rajiv Papneja to head its network services business. In August 2020, the company announced the appointment of Smita Katariya as the Head of Salesforce Practice. In the same month, Arun Pai was appointed as the Head of Americas Business. In the month of October, Satish Billakotta joined the company as the Head of Cloud & Practice.
References
- ↑ Jhaver, Vedant. "Vedant Jhaver Executive Profile". Bloomberg Businessweek. Bloomberg. Retrieved 27 August 2016.
- ↑ "Prodapt Appoints Harsha Kumar as President". PRNewswire. Retrieved 27 August 2016.
- ↑ "Prodapt Ranked among Fastest Growing Technology Companies in Asia Pacific and India by Deloitte". Unknown parameter
|url-status=ignored (help) - ↑ "Technology Fast500™ Asia Pacific 2011 Winners Report and Ranking" (PDF). Unknown parameter
|url-status=ignored (help) - ↑ "Prodapt's AcceloPRO 2.0 Wins 2013 Network Products Guide Award". Unknown parameter
|url-status=ignored (help) - ↑ "Tech Fast 50 Press release | Deloitte India | TMT" (PDF). Unknown parameter
|url-status=ignored (help) - ↑ "Liberty Global Announces 2015 Vendor Awards at its Annual Technology Summit". Unknown parameter
|url-status=ignored (help); Missing or empty|url=(help) - ↑ "World HRD Congress 2021". worldhrdcongress.com. Archived from the original on 3 May 2017. Retrieved 2021-03-11.
- ↑ "Asia Outsourcing Leadership Awards". asiaoutsourcingcongress.org. Retrieved 2021-03-11.
- ↑ "Technology Fast50 India 2017 Winners Report" (PDF). Archived from the original (PDF) on 12 April 2018. Retrieved 14 June 2021. Unknown parameter
|url-status=ignored (help) - ↑ "Prodapt Named A Finalist In TM Forum Excellence Awards 2017". Unknown parameter
|url-status=ignored (help) - ↑ "Prodapt Named a Leader in Zinnov Zones for RPA Services - Telecom & Media". Unknown parameter
|url-status=ignored (help) - ↑ "TM Forum Excellence awards - 2020". Unknown parameter
|url-status=ignored (help)
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