Sean Austin
| Sean Austin | |
|---|---|
 Sean Austin Humach.jpg Sean Austin, Chief AI Officer at Humach | |
| Born | |
| 🎓 Alma mater | Rensselaer Polytechnic Institute |
| 💼 Occupation | Technologist, entrepreneur |
| 👔 Employer | Humach |
| Title | Chief AI Officer |
| 🌐 Website | https://humach.com/about-us/ |
| https://www.linkedin.com/in/seanpaulaustin/ | |
Sean Austin is an American entrepreneur and technology executive. He serves as the Chief AI Officer at Humach, where he leads the integration of emotional and conversational artificial intelligence into enterprise customer experiences. Austin co-founded **Markets EQ** in 2023, which was later acquired by Humach in 2025, and has contributed to AI strategies at companies including **aptihealth**, **Spotify**, and **Klarna**.
Early life and education
Austin earned a degree from **Rensselaer Polytechnic Institute (RPI)**. Details about his early life are not widely publicized.
Career
Austin founded **Helios** in 2017, developing audio intelligence solutions for hedge funds and enterprise clients. In 2023, he co-founded **Markets EQ**, which focused on AI-driven emotional and voice analytics, and was acquired by Humach in 2025.
At Humach, he leads the implementation of **emotional and conversational AI** to improve customer experience. His work emphasizes using machine learning and sound analysis to strengthen human connections within digital and contact center environments.[1]
Thought leadership and recognition
Austin has contributed to discussions on emotionally-intelligent AI, including an article in **AI Journal**: *When AI Can’t Feel*.
He has also been featured in Humach’s Employee Spotlight and marketing campaigns, and participated as a speaker at industry events such as **CNBC Events**.[2]
Personal life
Publicly available information about Sean Austin's personal life is limited. He has not publicly disclosed details about his personal relationships, family, or private endeavors. As such, any information regarding his personal life remains unverified and speculative.
