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Semantic Brand Score

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The Semantic Brand Score (SBS) is a measure of brand importance that is calculated on textual data[1][2][3]. The measure is rooted in graph theory and partly connected to Keller's[4] conceptualization of brand equity[5]. The metric has been computed by examining different text sources, such as newspaper articles, online forums, scientific papers, or social media posts[6][7][8].

Definition and calculation[edit]

Pre-processing[edit]

To compute the Semantic Brand Score, it is necessary to convert the analyzed texts into word networks, i.e., graphs where each node signifies a word. Connections between words are formed based on their co-occurrence within a specified distance threshold (a number of words). Natural language pre-processing is usually conducted to refine texts, which involves tasks such as removing stopwords and applying stemming[9] to eliminate word affixes. Here is a sample network derived from pre-processing the sentence "The dawn is the appearance of light - usually golden, pink or purple - before sunrise".

The SBS is a composite indicator with three dimensions: prevalence, diversity and connectitivy[10][11][12]. SBS measures brand importance, a construct that cannot be understood by examining a single dimension alone[5].

Prevalence[edit]

Prevalence measures the frequency of brand name usage, indicating how often a brand is explicitly referenced in a corpus. The prevalence factor is associated with brand awareness, suggesting that a brand mentioned frequently in a text is more familiar to its authors[10][11][8]. Likewise, frequent mentions of a brand name enhance its recognition and recall among readers.

Diversity[edit]

Diversity assesses the variety of words linked with a brand, focusing on textual associations. These textual associations refer to the words used alongside a particular brand or term. Measurement involves employing the degree centrality indicator, reflecting the number of connections a brand node has in the semantic network[1]. Alternatively, an approach using distinctiveness centrality[13] has been proposed, assigning greater significance to unique brand associations and reducing redundancy. The rationale is that distinctive textual associations enrich discussions about a brand, thereby enhancing its memorability.

Diversity can be calculated for the brand node in a semantic network, i.e., a weighted undirected graph G, made of n nodes and m arcs. If two nodes, i and j, are not connected, then , otherwise the weight of the arc connecting them is . In the following, is the degree of node j and is the indicator function which equals 1 if , i.e. if there is an arc connecting nodes i and j.

.

Connectivity[edit]

Connectivity evaluates a brand's connective power within broader discourse, indicating its capacity to serve as a bridge between various words/concepts (nodes) in the network[1][2][3][12]. It captures a brand's brokerage power, its ability to connect different words, groups of words, or topics together. The calculation hinges on the weighted betweenness centrality metric[3].[14]

The Semantic Brand Score indicator is given by the sum of the standardized values of prevalence, diversity, and connectivity[1][10][11]. SBS standardization is typically performed by subtracting the mean from the raw scores of each dimension and then dividing by the standard deviation [3]. This process takes into account the scores of all relevant words in the corpus.

See also[edit]

References[edit]

  1. 1.0 1.1 1.2 1.3 Schlaile, Michael P.; Bogner, Kristina; Muelder, Laura (2021). "It's more than complicated! Using organizational memetics to capture the complexity of organizational culture". Journal of Business Research. 129: 801–812. doi:10.1016/j.jbusres.2019.09.035.
  2. 2.0 2.1 Santomauro, Giuseppe; Alderuccio, Daniela; Ambrosino, Fiorenzo; Migliori, Silvio (2021). "Ranking Cryptocurrencies by Brand Importance: A Social Media Analysis in ENEAGRID". In Bitetta, Valerio; Bordino, Ilaria; Ferretti, Andrea; Gullo, Francesco; Ponti, Giovanni; Severini, Lorenzo. Mining Data for Financial Applications. Lecture Notes in Computer Science. 12591. Cham: Springer International Publishing. pp. 92–100. doi:10.1007/978-3-030-66981-2_8. ISBN 978-3-030-66981-2. Search this book on
  3. 3.0 3.1 3.2 3.3 Bashar, Md Abul; Nayak, Richi; Balasubramaniam, Thirunavukarasu (2022-07-25). "Deep learning based topic and sentiment analysis: COVID19 information seeking on social media". Social Network Analysis and Mining. 12 (1): 90. doi:10.1007/s13278-022-00917-5. ISSN 1869-5469. PMC 9312316 Check |pmc= value (help). PMID 35911483 Check |pmid= value (help).
  4. Keller, Kevin Lane (1993). "Conceptualizing, Measuring, and Managing Customer-Based Brand Equity". Journal of Marketing. 57 (1): 1–22. doi:10.1177/002224299305700101. ISSN 0022-2429.
  5. 5.0 5.1 Fronzetti Colladon, Andrea (2018). "The Semantic Brand Score". Journal of Business Research. 88: 150–160. arXiv:2105.05781. doi:10.1016/j.jbusres.2018.03.026.
  6. Indraccolo, Ugo; Losavio, Ernesto; Carone, Mauro (2023). "Applying graph theory to improve the quality of scientific evidence from textual information: Neural injuries after gynaecologic pelvic surgery for genital prolapse and urinary incontinence". Neurourology and Urodynamics. 42 (3): 669–679. doi:10.1002/nau.25133. ISSN 0733-2467. PMID 36648454 Check |pmid= value (help).
  7. Kasia, Parys. "Polish Twitter on immigrants during the 2021 Belarus–European Union border crisis". www.linkedin.com. Retrieved 2024-04-03.
  8. 8.0 8.1 Das, Sibanjan Debeeprasad; Bala, Pradip Kumar; Das, Sukanta (2024). "Exploiting User-Generated Content in Product Launch Videos to Compute a Launch Score". IEEE Access. 12: 49624–49639. Bibcode:2024IEEEA..1249624D. doi:10.1109/ACCESS.2024.3381541. ISSN 2169-3536.
  9. Perkins, Jacob; Fattohi, Faiz (2014). Python 3 text processing with NLTK 3 cookbook. Quick answers to common problems (2nd ed.). Birmingham: Packt Publishing Ltd. ISBN 978-1-78216-785-3. Search this book on
  10. 10.0 10.1 10.2 Bianchino, Antonella; Fusco, Daniela; Pisciottano, Daniele (2021-05-27). "How to Measure the Touristic Competitiveness: A Mixed Mode Model Proposal" (PDF). Athens Journal of Tourism. 8 (2): 131–146. doi:10.30958/ajt.8-2-4.
  11. 11.0 11.1 11.2 Beccari, Nicholas; Nicola, Valerio (2019). Brand-generated and Usergenerated content videos on YouTube: characteristics, behavior and user perception (PDF). Milan, Italy: Politecnico di Milano. Search this book on
  12. 12.0 12.1 Mercurio, Simona (2024). "What About Corruption? A Text Analytics Method for a Scoping Literature Review". In Giordano, Giuseppe; Misuraca, Michelangelo. New Frontiers in Textual Data Analysis. Studies in Classification, Data Analysis, and Knowledge Organization. Springer. pp. 349–359. doi:10.1007/978-3-031-55917-4_28. ISBN 978-3-031-55916-7. Search this book on
  13. Colladon, Andrea Fronzetti; Naldi, Maurizio (2020-05-22). "Distinctiveness centrality in social networks". PLOS ONE. 15 (5): e0233276. arXiv:1912.03391. Bibcode:2020PLoSO..1533276F. doi:10.1371/journal.pone.0233276. ISSN 1932-6203. PMC 7244137 Check |pmc= value (help). PMID 32442196 Check |pmid= value (help).
  14. Bashar, Md Abul; Nayak, Richi; Knapman, Gareth; Turnbull, Paul; Fforde, Cressida (December 2023). "An Informed Neural Network for Discovering Historical Documentation Assisting the Repatriation of Indigenous Ancestral Human Remains". Social Science Computer Review. 41 (6): 2293–2317. arXiv:2303.14475. doi:10.1177/08944393231158788. ISSN 0894-4393.

External links[edit]


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