Tim Houlne
| Tim Houlne | |
|---|---|
 Tim Houlne Humach.png Tim Houlne, CEO of Humach | |
| Born | Tim M. Houlne |
| 💼 Occupation | Business executive, author |
| 👔 Employer | Humach |
| Title | Chief Executive Officer, Humach |
| 🌐 Website | https://humach.com/about-us/ |
| https://www.linkedin.com/in/timhoulne/ | |
Tim M. Houlne is an American business executive, author, and speaker. He is the Chief Executive Officer (CEO) of Humach, a customer experience company that combines human agents with AI-powered technology. Houlne is recognized for his work in the contact center industry, including early advocacy of home-shoring and virtual customer engagement models.[1]
Early life and education
Houlne earned a **BSBA in Management** and **ASBA in Banking & Finance** from Missouri Western State University in 1986. He later completed an **MBA** at the University of Texas at Dallas in 2004, followed by an **International Residency** at École School of Management & Grenoble Graduate School of Business in 2003. In 2019, he attended **Executive Education in Artificial Intelligence** at MIT Sloan and CSAIL.[2]
Career
Houlne has over three decades of experience in customer experience, contact centers, and business process services.
- From 2000 to 2015, he was CEO of **Working Solutions**, where he was an early advocate of home-shoring and distributed virtual contact centers.[3]
- He previously held senior leadership roles at **West Corporation**, **GE TechTeam**, and **Connect Services**.
- In 2016, he became CEO of **Humach**, guiding the company through digital transformation, post-pandemic recovery, and the integration of AI into customer service.[1]
Houlne has also served on the boards of several companies and a charity, reflecting his entrepreneurial background.
Publications
- The New World of Work: From the Cube to the Cloud (2013, re-released 2022).[4]
- The Intelligent Workforce (Forbes Books, 2024).[5]
Thought leadership and recognition
Houlne is a member of the **Forbes Technology Council** and has written on customer experience, technology, and workforce transformation.[6]
In 2013, he was a finalist for the **Ernst & Young Entrepreneur of the Year Award** (Southwest Area North). He has also been a keynote speaker at the **University of Texas at Dallas** and the **Alliance of Technology and Women** in 2023.
Personal life
Outside of his professional career, Houlne is an avid golfer, traveler, and sports enthusiast.[2] He has also been involved with charitable organizations through his board service, reflecting his interest in community impact and mentorship.[1]
References & External links
- Official website
- Humach – Leadership Team
- LinkedIn – Tim Houlne
- Forbes Books – Author Page
- Forbes Technology Council Profile
- ↑ 1.0 1.1 1.2 Humach – Leadership Team
- ↑ 2.0 2.1 LinkedIn – Tim Houlne
- ↑ Working Solutions Leadership Archives
- ↑ Amazon: *The New World of Work*
- ↑ Forbes Books – Tim Houlne
- ↑ Forbes Technology Council – Tim Houlne
