Zammad
Original author(s) | Zammad Foundation |
---|---|
Developer(s) | Zammad Team[1] |
Initial release | 2016 |
Stable release | 3.6.0
|
Written in | Ruby (Ruby on Rails), JavaScript |
Engine | |
Operating system | Ubuntu, Debian, CentOS, Docker |
Platform | GitHub |
Available in | English (multilingual) |
Type | Helpdesk |
License | AGPLv3 |
Website | https://www.zammad.com/ |
Search Zammad on Amazon.
Zammad is a free helpdesk or issue tracking system. It offers the connection of various channels like email, chat, telephone, Twitter, or Facebook. Zammad is developed in the programming languages Ruby and JavaScript. The name Zammad comes from the Bavarian dialect and means "together".[2]
General[edit]
Zammad was founded by Martin Edenhofer, who was formerly involved in the development of OTRS.[3]
The project asks for active participation in the development.[4] The source code is open-source according to the GNU AFFERO General Public License (GNU AGPLv3) License[5] and available via git.[6][7] For this purpose, the Zammad Foundation[8] was founded to ensure the freedom of the software. Inspiration for the Zammad Foundation are WordPress, Free software, and the Mozilla Foundation.[8]
User Interface[edit]
The user interface is modern and attractive.[9] It has been redesigned from scratch and can be used by occasional users without training without any problems. Technologically, the user interface is implemented as a Web application with CSS, JavaScript, and HTML5 (including WebSockets),[10] which means that the application runs in the browser - only data is exchanged over the network (in REST). Thus the WebApp feels like a native application and is capable of real-time (information is updated in all clients immediately after creation/change without reloading the application/web page). The design of the interface was developed with Zeughaus Design GmbH.[11]
In version 3.0 Zammad was extended by a Knowledge base.[12]
Backend[edit]
The backend is realized in Ruby on Rails and communicates with the user interface via REST. Zammad relies on Elasticsearch to speed up search queries.[13]
MySQL, MariaDB, or PostgreSQL are supported as database servers.[14] Nginx or Apache can be used as a Web server or Reverse proxy.[14]
Version history[edit]
The planned release cycle was 4 weeks, on the 14th of the month.
Version | Published | Significant changes |
---|---|---|
1.0.0 | 14.10.2016 |
|
1.1.0 | 14.11.2016 |
Source:[17]
|
1.1.1 | 14.12.2016 | Bugfix release |
1.2.0, 1.1.2, 1.0.3 | 16.01.2017 | Feature and Bugfix release[18] |
1.3.0, 1.2.1, 1.1.3, 1.0.4 | 15.02.2017 | Feature, Security, and Bugfix release[19] |
1.4.0, 1.3.1, 1.2.2, 1.1.4 | 16.03.2017 | Feature and Bugfix release[20] |
1.5.0, 1.4.1, 1.3.2, 1.2.3 | 21.04.2017 | Feature and Bugfix release[21] |
2.0.0, 1.5.1 | 11.09.2017 | Major Release and Maintenance[22] |
2.1.0,2.0.1 | 25.10.2017 | Minor and Feature release[26]
|
2.2.0, 2.1.1 | 06.12.2017 | Minor and Feature release[27] |
2.3.0, 2.2.1, 2.1.2 | 31.01.2018 | Minor and Feature release[28]
|
2.4.0, 2.3.1, 2.2.2 | 29.03.2018 | Feature release[29]
|
2.5.0, 2.4.1 | 06.06.2018 | Feature release[30]
|
2.6.0, 2.5.1 | 10.08.2018 | Minor, Feature and Bugfix release[31]
|
2.7.0, 2.6.1 | 25.10.2018 | Minor and Bugfix release[32]
|
2.8.0, 2.7.1 | 03.12.2018 | Minor and Bugfix release[33]
|
2.9.0, 2.8.1, 2.7.2 | 14.02.2019 | Minor and Bugfix release[34]
|
3.0 | 06.06.2019 | Major release[35] |
3.1.0, 3.0.1 | 11.07.2019 | Minor and Bugfix release[37]
|
3.2.0, 3.1.1 | 03.12.2019 | Minor and Bugfix release[38]
|
3.3.0, 3.2.1 | 03.03.2020 | Minor and Bugfix release[39]
|
3.4.0, 3.3.1 | 15.06.2020 | Minor and Bugfix release[40] |
3.5.0, 3.4.1 | 21.09.2020 | Minor and Bugfix release[41]
|
3.6.0, 3.5.1 | 16.11.2020 | Minor, Security and Bugfix release[42]
|
Awards[edit]
- Bronze OSBAR (Open Source Business Award 2016), on December 7, 2016, awarded by the Open Source Business Alliance
- 1st place in the Thomas Krenn Award 2017, on 12 March 2017[43]
- DINACon Award in Category 1: Best Open Source Project, on October 18, 2019, which means that Zammad was also nominated for the Digital Economy Award [44]
External links[edit]
References[edit]
- ↑ Core Team
- ↑ "OTRS-Gründer Martin Edenhofer startet mit Zammad Open-Source-Alternative" (in Deutsch).
- ↑ "Zammad Console". Retrieved 8 December 2020.
- ↑ "Zammad Community | Be part of it!".
- ↑ golem.de (in German) https://www.golem.de/news/zammad-otrs-gruender-startet-freie-zendesk-alternative-1610-123896.html. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ "Zammad is a web based open source helpdesk/customer support system: zammad/zammad".
- ↑ "Zammad — Zammad documentation".
- ↑ 8.0 8.1 "Zammad Foundation". Retrieved 9 December 2020.
- ↑ t3n (in German) https://t3n.de/news/helpdesk-software-4-underdogs-1291545/. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ linux-magazin.de (in German) https://www.linux-magazin.de/ausgaben/2018/12/uebersicht/. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ Zeughaus Design. "Und täglich grüßt das Kundentier" (in Deutsch).
- ↑ Wilhelm Greiner. "Zammad 3.0 für die kostenlose lokale Installation oder als Cloud-Service erhältlich: Open-Source-Helpdesk mit neuer Knowledge Base" (in Deutsch).
- ↑ "Set up Elasticsearch — Zammad documentation".
- ↑ 14.0 14.1 "Software — Zammad documentation".
- ↑ "Zammad: OTRS-Gründer startet freie Zendesk-Alternative - Golem.de" (in Deutsch).
- ↑ Peter Marwan (2016-10-25). "Helpdesk- und Ticketing-Systeme: Open-Source-Alternative Zammad nun verfügbar" (in Deutsch).
- ↑ "Ticketsystem Zammad in Version 1.1 erschienen" (in Deutsch).
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 1.2.0, 1.1.2 & 1.0.3 (Feature & Patch Level)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 1.3.0, 1.2.1, 1.1.3 & 1.0.4 (Feature & Security/Patch Level)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 1.4.0, 1.3.1, 1.2.2, 1.1.4 (Maintenance & Patch Level)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 1.5.0, 1.4.1, 1.3.2, 1.2.3 (maintenance and patch level)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.0.0 & 1.5.1 (major and patchlevel)".
- ↑ Silicon.de (in German) https://www.silicon.de/41658035/open-source-helpdesk-und-ticketing-system-zammad-2-0-verfuegbar. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ lanline.de (in German) https://www.lanline.de/news/zammad-open-source-helpdesk-system-erhaelt-enterprise-funktionen.213112.html. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ heise.de (in German) https://www.heise.de/ix/meldung/Helpdesk-Software-Zammad-2-0-will-Enterprise-Ready-sein-3826450.html. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.1.0 & 2.0.1 (major und patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.2.0 & 2.1.1 (major und patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.3.0 & 2.2.1 & 2.1.2 (major and patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.4.0 & 2.3.1 & 2.2.2 (major & patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.5.0 & 2.4.1 (major & patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.6.0 & 2.5.1 (major & patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.7.0 & 2.6.1 (major & patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.8.0 & 2.7.1 (major & patchlevel)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 2.9.0 (minor), 2.8.1 & 2.7.2 (patch)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 3.0 (major)".
- ↑ Heise Online (in German) https://www.heise.de/select/ix/2019/9/1917714130490439203. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 3.1.0 (minor) & 3.0.1 (patch)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 3.2.0 (minor) & 3.1.1 (patch)".
- ↑ "Zammad – Helpdesk & Support Software | Release: Zammad 3.3.0 (minor) & 3.2.1 (patch)".
- ↑ "Zammad – Helpdesk & Support Software | Zammad 3.4.0 (minor) & 3.3.1 (patch)".
- ↑ "Zammad – Helpdesk & Support Software | Zammad 3.5.0 (minor) & 3.4.1 (patch)".
- ↑ "Zammad – Helpdesk & Support Software | Zammad 3.6.0 & 3.5.1".
- ↑ thomas-krenn.com (in German) https://www.thomas-krenn.com/de/tkmag/allgemein/zammad-home-assistant-und-freifunk-das-sind-die-gewinner-des-thomas-krenn-awards-2017/. Retrieved 4 January 2021. Missing or empty
|title=
(help)CS1 maint: Unrecognized language (link) - ↑ DINAcon Awards https://awards.dinacon.ch/en/winners-2019/. Retrieved 4 January 2021. Missing or empty
|title=
(help)
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