Aegis Global Academy
| Type | Private Business School |
|---|---|
| Established | 2010 |
| Affiliation | Indian Institute of Management Indore, SQC, Singapore, COPC INC., USA |
| Director | Nagendra V. Chowdary |
| Location | , , 11°0′47″N 76°59′25″E / 11.01306°N 76.99028°E Fatal error: The format of the coordinate could not be determined. Parsing failed. |
| Campus | Essar House, #05, Ammankulam Road, P.N Palayam , |
| Website | http://www.aegisglobalacademy.com |
Aegis Global Academy provides an MBA equivalent management education, catering exclusively to the services industry.[1]
About ICEM
The Institute of Customer Experience Management[2] (ICEM), the flagship institute of Aegis Global Academy, offers an MBA equivalent program focused solely on customer experience management. ICEM offers a variety of specializations according to service industry verticals. The curriculum of ICEM is heavily oriented towards practical experience through live customer contact management and internships.[3]
Post Graduation Program in Business Management
The Institute of Customer Experience Management's post graduate program in business management is a 15-month program with 65% practical and 35% theory. The practical module consists of field visits, case studies, role plays, managing live customer contact channels and internships for up to 16 weeks.
The theory consists of:
- Principles of general management with customization for CLTV (Customer lifetime value) is taught by IIM Indore with a combination of classes at IIM Indore campus, IIM faculty visiting ICEM campus and synchronous learning methodology.
- Customer Experience Management by SQC, Singapore, consisting of videos, classroom lectures and roleplays.
- Industry vertical specific knowledge and related modules (Telecom, Retail, ITES, Banking and Insurance) is taught by core faculty and senior visiting faculty from the industry.
- Evaluation is based on progressive module assessment.
- Participants also have an option to study an advanced course module of SQC in Singapore as part of an international exposure initiative for a nominal additional fee of INR 50,000, plus taxes and visa charges.[4]
Management Internship
The opportunity for a 16-week internship is guaranteed in the related industry of specialization in leading corporate houses and this offers the students exposure to the real corporate environment.
Notes and references
- ↑ "Aegis Global Academy & ICEM". rapidtvnews.com. Retrieved 10 February 2012.
- ↑ "PaGaLGuY". Archived from the original on 22 July 2012. Retrieved 17 June 2010. Unknown parameter
|url-status=ignored (help) - ↑ "MBA Universe". Archived from the original on June 16, 2010. Retrieved February 10, 2012. Unknown parameter
|url-status=ignored (help) - ↑ "ICEM". buzzedu.com. Archived from the original on 22 January 2012. Retrieved 10 February 2012. Unknown parameter
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External links
- Discussions on Aegis - ICEM Archived 10 February 2013 at the Wayback Machine
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